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· Retail, eCommerce, or consumer-facing digital product experience.

ROBINSON

Quality Control Supervisor

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Director, Distribution Operations, the Quality Control Supervisor leads inventory control and quality processes within the Distribution Centre, ensuring inventory accuracy, operational efficiency, and a high level of customer service. This role oversees inventory investigations, cycle counts, adjustments, returns, and continuous improvement initiatives while driving compliance and operational excellence.

What you will do:

Lead inventory control and quality assurance activities to maintain high levels of inventory accuracy and operational excellence across the Distribution Centre.
Oversee cycle count programs, inventory investigations, and adjustment processes to identify discrepancies, resolve issues, and drive continuous improvement.
Monitor inventory performance metrics, analyze trends, and implement corrective actions to reduce inventory variances, losses, and damages.
Oversee product returns and damaged goods processes, ensuring accurate inspection, documentation, and disposition.
Partner with warehouse operations, customer service, and supply chain teams to resolve inventory and fulfillment issues while improving customer satisfaction.
Develop, maintain, and enforce inventory control procedures, quality standards, and audit processes to ensure compliance and operational consistency.
Lead, coach, and develop the Quality Control team, fostering a culture of accountability, collaboration, safety, and continuous improvement.
Support inventory audits, compliance requirements, and cost-control initiatives aimed at improving operational efficiency and reducing losses.
Collaborate with cross-functional teams to support shared business objectives and contribute to ongoing operational improvements.

About you:

5+ years of experience in warehouse operations, inventory control, quality assurance, or supply chain environments.
2+ years of leadership experience with a proven ability to coach, develop, and motivate teams.
Strong knowledge of inventory control, cycle counting, reconciliation, warehouse processes, and quality standards.
Experience investigating inventory discrepancies, damages, returns, and other operational issues, with a focus on identifying root causes and driving improvements.
Proficient with WMS, ERP, inventory management systems, RF scanners, and Microsoft Office.
Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.
Knowledge of health and safety regulations, warehouse compliance requirements, and loss prevention practices.
Experience in wholesale distribution and familiarity with material handling equipment are considered assets.

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 34 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead inventory control and quality assurance across the Distribution Centre, overseeing cycle counts, investigations, adjustments, returns, audits, and corrective actions. Develop the Quality Control team and collaborate across departments to improve accuracy, compliance, customer service, and operational efficiency.

Requirements

Requires at least five years of experience in warehouse operations, inventory control, quality assurance, or supply chain, including at least two years of leadership experience. Candidates should have strong inventory and warehouse process knowledge, experience investigating discrepancies and damages, proficiency with WMS/ERP systems and related tools, and strong analytical, organizational, and problem-solving skills.

Skills

Inventory Control
Quality Assurance
Cycle Counting
Inventory Reconciliation
Root Cause Analysis
Warehouse Operations
Team Leadership
Coaching and Development
Continuous Improvement
Inventory Performance Analysis
WMS and ERP Systems
RF Scanners
Microsoft Office
Problem-Solving
Health and Safety Compliance
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Inventory Control
Quality Assurance
Distribution Centre
Cycle Counting
Inventory Investigations
Inventory Adjustments
Inventory Reconciliation
Inventory Accuracy
Inventory Variances
Damaged Goods
Product Returns
Root Cause Analysis
Corrective Actions
Continuous Improvement
Warehouse Operations
Supply Chain
Customer Service
Inventory Audits
Compliance
Cost Control
Loss Prevention
WMS
ERP
Inventory Management Systems
RF Scanners
Microsoft Office
Material Handling Equipment
Wholesale Distribution

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