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IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
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WC
(CAN) Seasonal Associate
Walmart Canada
New Glasgow, NS
- Contract
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
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DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
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Pharmacy Manager
Rexall Pharmacy Group Ltd.
Dunnville, ON
- Full-time
Comprehensive health and dental benefits, including mental health support.
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Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
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AI Systems Engineer
Altis
Peterborough, ON
- $100,000 to $120,000 CAD / year
- Contract
You’ll lead or support the design and implementation of ECMS digital solutions from requirements through deployment and operational handover
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IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
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LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
Our client is seeking a Senior Laboratory Manager to lead laboratory operations and provide strategic and hands-on leadership to managers, supervisors, and laboratory personnel. This role…
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Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit…
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Production Manager
Capsule Factory Nutraceuticals
Woodstock, ON
- Full-time
…supports brands and businesses by providing end-to-end production services, from formulation assistance to finished product packaging. With a focus on quality, consistency, and efficiency,…
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Senior Document Controller - Infrastructure
Graham
Calgary, AB
- Full-time
…Infrastructure Division. Reporting to the Document Control Manager, this role manages, tracks, and distributes project documents in InEight and trains internal and external teams on…
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SB
Field Marketing Coordinator Intern - Edmonton
Stanley Black & Decker, Inc.
AB · Edmonton, AB
- Full-time
…Edmonton region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
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Business Development Manager
Goldbeck Recruiting
Abbotsford, BC
- $75,000 to $85,000 CAD / year
- Full-time
…They’re growing, and they’re adding a new Business Development Manager to lead that growth. You’ll work directly with the owner and have real influence over where the business goes…
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Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
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CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
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CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added just now
SB
Field Marketing Coordinator - Saskatoon
Stanley Black & Decker, Inc.
Saskatoon, SK
- Full-time
…Saskatoon region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added just now
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
Chercher de façon proactive des occasions d’améliorer les processus, les méthodes, les systèmes et/ou les services pour mieux servir le client et l’agence.
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Senior Manager, Maintenance and Technical Services
Brunel
Brampton, ON
- $95,800 to $145,800 CAD / year
- Full-time
We are hiring for a Senior Manager, Maintenance and Technical Services for one of our food manufacturing clients, based in Brampton, Ontario. Under the direction of the Director of…
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Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
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Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added just now
DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added just now
Director of Care
Optima Living
Morinville, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
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Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dartmouth, NS
Consult with customers on additional product options, involving the manager for complex opportunities.
Added just now
Registered Landscape Architect
Al-Terra
Edmonton, AB · Calgary, AB
In this role, you will work closely with our Landscape Architecture team and allied disciplines to lead and support the planning, design, and delivery of a wide range of open space projects…
Added just now
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Senior Analyst, Continuous Improvement (Hybrid- Toronto, ON or Burnaby/BC)
LifeLabs
Toronto, ON · Burnaby, BC
- $79,900 to $101,800 CAD / year
The Senior Analyst, Continuous Improvement will report into the Sr. Manager, Continuous Improvement. In this role, he/she will have the opportunity to use and develop their Lean knowledge…

Robots & Pencils

Senior Delivery Manager

Canada

The salary range for this role is $ 170.000 CAD - $220.000 CAD. · Full-time

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Job details

Pay: The salary range for this role is $ 170.000 CAD - $220.000 CAD.
Job type: Full-time
Experience: 5+ years of experience in software delivery, technical project management, or engineering leadership
Posting language: English
Posted: Nov 9, 2026

Original job description

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.

We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.

Position Overview

As a Senior Delivery Manager, you are the senior delivery authority on a cross-functional engagement: owning execution from kickoff through release, leading distributed onshore-and-offshore teams, and serving as the primary delivery partner to the client. You bring the judgment to navigate ambiguity, the discipline to keep complex programs on track, and the instinct to make every engagement a foundation for the next one.

Why This Role Matters

Senior Delivery Managers are where Robots and Pencils’ promise of “production-ready AI in 30 to 45 days” actually has to hold. On the engagements you run, you set the pace of delivery, the discipline behind it, and the trust that decides whether the client comes back for more. The work moves only as fast as someone is willing to own the plan, surface trade-offs early, and keep distributed teams pulling in the same direction.

What You’ll Do

Delivery

Lead end-to-end delivery of complex, multi-phase engagements, ensuring alignment across scope, budget, timeline, and quality to meet delivery commitments and achieve successful outcomes
Facilitate sprint planning, backlog refinement, and delivery execution across one or more cross-functional teams
Manage phased releases, production readiness, and transitions into operations and maintenance models
Identify and proactively manage dependencies, risks, scope changes, and escalations before they become blockers
Define, track, and report delivery KPIs, using data to guide decisions, manage delivery health, and inform tradeoffs across scope, timeline, and budget
Support QA and UAT efforts, ensuring quality is validated and outcomes meet agreed acceptance criteria
Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications

AI Enablement

Help implement the AI Development Life Cycle (AIDLC) across your engagements, and set the standard other delivery managers follow for standing it up
Use AI yourself day-to-day, and set the standard for how your engagements run an AI-augmented delivery process - modeling and coaching the delivery managers you mentor on how planning, building, and review change when agents are doing part of the work
Know observability for agentic and AI-driven work well enough to partner credibly with an AI product manager and AI engineers across your engagements - judge whether their approach is actually solid, catch risks early, and drive them to resolution - and hold the delivery managers you mentor to the same bar. You’re not the one building the instrumentation, but none of it should be a black box to you.
Define what “success” looks like for an AI-augmented delivery process and set the metrics standard across your engagements - quality, rework, review overhead, and velocity, not just tests passed
Build - or direct the building of - status-visibility tooling for complex AI-driven pipelines, using AI yourself, and expect the delivery managers you mentor to do the same
Understand context management and latency trade-offs deeply enough to make the call on when an agentic approach is the wrong tool for a client’s needs, and defend that call to the client
Set the standard for what infrastructure an agentic delivery pipeline needs - compute, orchestration, logging, guardrails - and know enough to hold engineering accountable for it, even though you’re not the one building it
Own the delivery approach for AI-native and agentic engagements: partner with AI/ML engineering leads on model risk, data readiness, and evaluation strategy, and translate technical uncertainty into a delivery plan and risk register the client can act on
Work with AI product managers and AI engineers to set the standard, across your engagements, for what a “definition of done” looks like for probabilistic or AI-driven features - evaluation thresholds, human-in-the-loop checkpoints, post-launch monitoring - well enough to judge whether it’s actually good, and hold the team to it
Coach delivery managers and delivery coordinators you mentor on the difference between shipping an AI product, using AI to accelerate a traditional delivery, and running an agentic development process to build the work itself - and help them adapt scope, staffing, and risk management accordingly
Serve as a credible voice with clients and internal leadership on what “production-ready AI” actually requires - setting realistic expectations for iteration, evaluation, and drift over time

Collaboration & Communication

Serve as the primary delivery contact for clients, building trusted relationships through transparency, consistency, and clear communication while identifying opportunities to expand value within the engagement
Lead stakeholder working sessions, roadmap alignment discussions, and delivery forums with confidence
Communicate progress, risks, and tradeoffs clearly to executive and non-technical audiences
Partner with Client Partners to spot expansion opportunities inside the engagement (scope, follow-on work, new use cases) and help shape the case for what’s next
Translate delivery progress into business impact for client stakeholders (ROI, milestones, decisions) so executives see ongoing value, not just status

Leadership & Influence

Lead distributed delivery teams across onshore and offshore locations, fostering accountability, collaboration, and delivery excellence
Coach junior delivery managers with concrete feedback and stretch opportunities, contributing to their development plans
Foster a culture of transparency, continuous improvement, and high performance across the engagement
Contribute to improving delivery practices, tools, and frameworks across engagements
Assess team strengths and gaps on your engagements, and partner with Client Partners to flag staffing needs and high-potential talent for the firm
Conduct executive interviews for engineers, designers, and other roles joining your engagements, and serve as an essential voice in go/no-go hiring decisions across the firm

What You’ll Bring

5+ years of experience in software delivery, technical project management, or engineering leadership
Strong understanding of agile delivery practices across complex, multi-team engagements (e.g., Scrum, SAFe, Kanban)
Experience managing distributed teams across onshore and offshore locations
Proven ability to deliver complex, multi-platform digital systems in agile environments
Strong client-facing communication and relationship management skills
Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
Familiarity with cloud-native architectures and AI-enabled platforms
Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude)
Track record leading at least one engagement where AI/ML or agentic capability was core to the solution - including how you managed model risk, evaluation, and client expectations, not just how you used AI tools to work faster
Able to set delivery standards for AI-native work across an engagement or practice - evaluation criteria, human-in-the-loop checkpoints, monitoring - and coach other delivery managers on them
Track record leading a team through an agentic development/delivery process yourself - not just using AI tools personally - including how you approached observability, success metrics, and status visibility for a process that isn’t fully deterministic
Comfortable setting the standard, across engagements, for the infrastructure, context-management, and latency trade-offs an agentic delivery pipeline needs - enough to hold engineering and delivery managers accountable, even though you’re not the one implementing it
PMP, Scrum Master, SAFe, or equivalent certification preferred
Instinct for spotting where an engagement can grow, and the credibility with clients to bring those conversations forward with Client Partners

Helpful Extras And Unique Skills

Vertical depth in one or more of Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing
Experience delivering agentic, AI co-worker, or applied-AI initiatives in enterprise
Prior career experience in client-facing roles (engagement management, consulting, account leadership) that informs growth conversations

You’ll Do Well Here if You Are

A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
Calm when it gets hot. When scope, timeline, and stakeholders pull in three directions, you slow the room down enough to make the right call. You’d rather raise the hard trade-off in week two than absorb it in week eight.
Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $ 170.000 CAD - $220.000 CAD.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.  We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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More about this job

Responsibilities

Own complex, multi-phase engagements from kickoff through release, managing scope, budget, timeline, quality, risks, and production readiness while serving as the primary client delivery partner. Lead distributed teams and establish AI-augmented and agentic delivery standards, including evaluation, observability, success metrics, infrastructure expectations, and coaching for other delivery managers.

Requirements

Requires at least five years of experience in software delivery, technical project management, or engineering leadership, with a record of delivering complex digital systems and leading distributed teams. Candidates should have led AI/ML or agentic engagements, be able to set standards for AI evaluation and delivery processes, communicate effectively with clients, and demonstrate practical use of AI tools; relevant certifications are preferred.

Skills

End-to-End Delivery Management
Agile Delivery
Distributed Team Leadership
Risk and Dependency Management
Budget and Scope Management
Delivery KPI Reporting
AI-Augmented Delivery
Agentic AI Delivery
AI/ML Model Risk and Evaluation
AI Observability
Cloud-Native Architecture
Stakeholder Communication
Quality Assurance and User Acceptance Testing
Coaching and Mentoring
Jira

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

AWS
Claude
Jira
Confluence
GitHub
Azure DevOps
CI/CD
Agile
Scrum
SAFe
Kanban
AI Development Life Cycle
Agentic AI
AI/ML
Cloud-Native Architecture
Model Risk
Data Readiness
Evaluation Strategy
Observability
Context Management
Latency Trade-Offs
Human-in-the-Loop
Production Readiness
Quality Assurance
User Acceptance Testing
Delivery KPIs
Risk Management
Distributed Teams
PMP
Scrum Master Certification

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