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Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Aliaxis
CA - Veterans - Office
- Full-time
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Added 2 mins ago
CI
Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Canplas Industries Ltd
CA - Veterans - Office
- Full-time
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Added 2 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Fort McMurray, AB
…part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and…
Added 32 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
…connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control…
Added 32 mins ago
Applied Scientist II, Sponsored Products and Brands Agent
Amazon
Toronto, ON
Added 32 mins ago
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Vehicle Service Agent (Downtown Vancouver branch)
SIXT
Vancouver, BC
- Full-time
Added 32 mins ago
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Rental Sales Agent (Toronto Pearson International Airport)
SIXT
Mississauga, ON
- Full-time
Added 32 mins ago
Développeur.se de logiciels - Flux de travaux agentifs / Software Developer - Agentic Workflows
Electronic Arts
Montreal, QC
As a Software Developer, you will help build the agentic harness that turns intent into working games and the loop that lets an agent write, run, evaluate, and repair its own work.
Added 32 mins ago
AI
Technical Lead - SQL DBA, SQL Server & Database Administration
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Administer SQL Server environments including installation, configuration, upgrades, patching, migrations, cloning, database refresh, SQL Agent jobs, storage planning and capacity management.
Added 32 mins ago
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French Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Validate customer interactions, routing flows, agent handoffs, and contact center functionality.
Added 46 mins ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…permissions support, Power Platform monitoring, Copilot Studio agent support, documentation, reporting and coordination with onsite/offshore teams for the M365 application support…
Added 46 mins ago
AI
Technical Lead - SharePoint Online, Power Platform & Copilot Studio (Microsoft 365, SPFx , Power Apps)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…administration/development, Power Apps and Power Automate delivery, Copilot Studio agent enablement, governance, integrations, production support, documentation, and team…
Added 46 mins ago
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Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Microsoft Copilot Studio - Exposure to building, configuring, or supporting Copilot/agent solutions - directly aligned to the program’s platform.
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TekRek - Senior Application Security Engineer
TekRek
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
…features against prompt injection, data leakage, and overly broad agent access, and drive app-level SOC 2 and PIPEDA evidence alongside incident…
Added 46 mins ago
AI
Senior Sql Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Administer installation, configuration, upgrades, patching, migrations, cloning, refreshes, SQL Agent jobs, storage and capacity.
Added 46 mins ago
NM
Mortgage Agent - Level 1 | NP Mortgages | Scarborough, ON
NP Mortgages
Toronto, ON
- Full-time
What you need: FSRA-licensed Level 1 Mortgage Agent, or course-complete and eligible for licensing in Ontario; Authorized to work in Ontario; Scarborough / GTA preferred, able to attend in…
Added 46 mins ago
EA
Bilingual Agent Case Manager
Europ Assistance Canada
Toronto, ON
- Full-time
We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit…
Added 47 mins ago
CSA - Baggage U, YYC (PT)
WestJet Group
Calgary, AB
The Baggage Service Agent plays a vital role in delivering exceptional guest experiences by ensuring a high level of customer service upon arrival. You act as a key liaison between guests…
Added 47 mins ago
Customer Support Agent (Inbound) - Casual - Mississauga, ON
LifeLabs
Mississauga, ON
The Customer Support Agent – Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to…
Added 47 mins ago
Customer Support Agent (Inbound) - Casual - Mississauga, ON
LifeLabs
Mississauga, ON
The Customer Support Agent – Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to…
Added 47 mins ago
AI
Warehouse & Fabrication Associate
AFM Industries
Oshawa, ON
- Full-time
…apply. We recognize that equitable access to employment is an agent in social…
Added 1 hour ago
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Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)
CIBC
Toronto, ON
- Full-time
Added 1 hour ago
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Senior Data Scientist
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
…develop, enhance and implement ML predictive models, GEN AI, AI Agent solutions to facilitate in decision making, actionable insights thus achieving productivity and revenue gains and…
Added 1 hour ago
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Senior Data Scientist
BDO
Vancouver, BC · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
…develop, enhance and implement ML predictive models, GEN AI, AI Agent solutions to facilitate in decision making, actionable insights thus achieving productivity and revenue gains and…
Added 1 hour ago
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Staff AI Builder
Robots & Pencils
Canada
- Full-time
…pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we…

Robots & Pencils

Staff AI Builder

Canada

Our salary range is $176,612 - $243,680 CAD · Full-time

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Job details

Pay: Our salary range is $176,612 - $243,680 CAD
Job type: Full-time
Experience: 6+ years of professional software engineering experience, including meaningful time shipping GenAI/LLM-powered systems in production - not just prototypes
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently own systems end-to-end, and contributes to technical leadership across the team.

In this role, you will work as a key technical leader on a cross-functional team, defining AI architecture, leading model development and optimization, and solving challenging integration problems. You’ll be joining real, in-flight work where reliability, security, and scalability are critical. You’ll establish engineering standards, raise the bar on how we build AI systems, and contribute to the technical decisions that shape how our AI work scales over time.

Why This Role Matters

At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate.

Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on.

What You'll Do

Agentic & GenAI Engineering

Design and build agentic workflows - reasoning loops, tool/function calling, and orchestration across single- and multi-agent architectures - with clear judgment on which pattern fits the problem and which doesn't
Build and maintain RAG pipelines: chunking strategy, embeddings, vector search (OpenSearch), re-ranking, and staleness/refresh handling for dynamic knowledge sources
Integrate with AWS Bedrock and Agent Core, including MCP-based tool design - writing tool descriptions precise enough that an orchestrator routes correctly every time
Write and iterate on production system prompts - structured role framing, output constraints, and few-shot design - not just prompt tinkering
Build eval and observability into every agent you ship: golden datasets, RAGAS-style metrics, LLM-as-judge (as both a runtime guardrail and an offline eval), and tracing via LangFuse/LangSmith or equivalent
Design for LLM failure, not just LLM success: retries with backoff and jitter, circuit breakers, fallback models, and a clear user-facing story when something upstream degrades

Full-Stack & Platform Engineering

Build backend services in Python and Node.js, including serverless architectures (AWS Lambda, API Gateway) that support agentic workflows
Design DynamoDB single-table schemas - composite keys, transactional writes - for conversation state, agent memory, and session history
Support event-driven orchestration (Step Functions, SQS, EventBridge) for asynchronous agent operations, with an eye toward reliability and clean error handling
Contribute to frontend integration points so agentic features land cleanly for end users, and write clean, well-tested code across the stack
Support deployment, monitoring, and production troubleshooting in cloud-native environments (AWS, Docker), with guidance from senior engineers where needed

Collaboration & Technical Leadership

Bring informed technical judgment to architecture discussions - naming the real trade-offs of a pattern (e.g., gateway centralization vs. latency, single- vs multi-agent design) rather than defaulting to what's familiar
Partner with product, design, and delivery leads across global teams to scope and ship features end-to-end
Mentor other engineers on the pod and help raise the bar on agentic engineering practices, including AI-assisted development tools like Claude Code
Own assigned features and releases end-to-end - including the unglamorous parts: debugging, hardening, and keeping production systems trustworthy

What You'll Bring

6+ years of professional software engineering experience, including meaningful time shipping GenAI/LLM-powered systems in production - not just prototypes
Real, hands-on depth in agentic AI: reasoning loops, tool/function calling, multi-agent orchestration, and a considered point of view on when single-agent design beats multi-agent, and why
Practical RAG expertise: chunking strategies, embeddings, vector databases (OpenSearch or similar), cosine similarity search, and re-ranking - you can explain the mechanism, not just the terminology
Experience building evaluation and observability for LLM systems: golden datasets, LLM-as-judge, RAGAS or comparable metrics, and tracing tools like LangFuse/LangSmith
Strong prompt engineering skills - you can write a production system prompt with real structure and constraints on request, not just describe the concept
Hands-on experience with the AWS GenAI stack: Bedrock, Agent Core, Lambda, DynamoDB (single-table design), S3, SQS, EventBridge, Step Functions
Strong Python and Node.js skills, with experience building full-stack applications and RESTful APIs
Solid understanding of production reliability patterns for LLM-backed systems: retries/backoff, circuit breakers, fallback models - as a bundle, not a single tactic
Experience with containerization (Docker) and cloud-native deployment
Comfort owning ambiguous, integration-heavy problems, and the ability to go a level deeper when someone pushes on your answer instead of staying abstract

Helpful Extras and Unique Skills

Direct experience with Amazon Bedrock Agent Core - agent registration, MCP tool wiring, memory/session management, gateway provisioning
Experience in a regulated or high-stakes domain (education, healthcare, financial services) where evaluation rigor and reliability carry real consequences
Familiarity with workflow orchestration tools such as Step Functions, Sequencer, or similar state-machine-based systems
A point of view on LLM observability tooling, gained from actually running it in production rather than reading about it

Our salary range is $176,612 - $243,680 CAD

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More about this job

Responsibilities

Lead the architecture, development, optimization, and integration of production AI/ML systems, including agentic workflows, RAG pipelines, evaluation, and observability. Own features and releases end-to-end, establish engineering standards, mentor engineers, and collaborate across teams to deliver reliable, secure, and scalable AI products.

Requirements

Requires 6+ years of software engineering experience, including production experience with GenAI/LLM systems, agentic AI, RAG, and LLM evaluation and observability. Candidates should have strong Python and Node.js skills, hands-on experience with AWS GenAI and cloud services, and practical knowledge of reliability patterns, Docker, and full-stack application development.

Skills

Agentic AI
Generative AI
Large Language Models
Python
Node.js
AWS Bedrock
Amazon Bedrock Agent Core
Retrieval-Augmented Generation
OpenSearch
Prompt Engineering
LLM Evaluation
LLM Observability
DynamoDB
AWS Lambda
Event-Driven Architecture
Docker

Visa sponsorship

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Keywords

Agentic Workflows
Generative AI
Large Language Models
Multi-Agent Orchestration
Tool Calling
Retrieval-Augmented Generation
Embeddings
Vector Search
OpenSearch
Re-Ranking
AWS Bedrock
Amazon Bedrock Agent Core
Model Context Protocol
Prompt Engineering
LLM Evaluation
RAGAS
LLM-as-Judge
LangFuse
LangSmith
Python
Node.js
AWS Lambda
API Gateway
DynamoDB
Step Functions
Amazon SQS
Amazon EventBridge
Amazon S3
Docker
Retries and Circuit Breakers

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