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Roche

Customer Project Manager

Laval, QC, Canada
ON, Canada
Canada DIA Field - Central, Canada

Job type: Full-time
Experience: Vous possédez plus de 7 ans d’expérience dans le secteur des diagnostics de santé.
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

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Original job description

English section of this bilingual listing.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Project Manager

Location: Candidates should be located within the Greater Toronto or Montreal Area to balance on-site collaboration with field flexibility.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care?

As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area, this field-based role empowers you to lead the seamless integration of complex medical solutions into hospital environments across the region.

You will own a diverse portfolio of high-stakes, long-term projects, using your expertise to prevent installation delays and ensure the future of diagnostics through meticulous planning and execution. We value autonomous thinkers who thrive on building deep customer relationships and delivering results that ultimately improve patient lives.

The Opportunity:

Strategic Leadership

Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation.
Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion.
Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology.
Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge.

Operational Excellence

Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure.
Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders.
Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions.
Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions.
Executing all administrative and support tasks essential to the seamless delivery of your projects.

Who You Are:

You hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one.
You are experienced with over 7 years working within Diagnostic Healthcare.
You bring extensive lab-specific Project Management knowledge and experience, bringing deep industry expertise to the team.
You demonstrate a high level of self-organization and technical proficiency in project management software and digital tools.
In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French may be required depending on geographical location.
You possess superior communication and people management skills, with a proven ability to work autonomously in a field-based role requiring at least 20% travel.

Relocation benefits are not provided for this role

Gestionnaire de projets clients

The expected salary range for this position based on the primary location of Ontario is 90,312.00 and 118,534.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Read the full bilingual original

The Position

Customer Project Manager

Location: Candidates should be located within the Greater Toronto or Montreal Area to balance on-site collaboration with field flexibility.

Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care?

The Opportunity:

Strategic Leadership

Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation.
Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion.
Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology.
Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge.

Operational Excellence

Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure.
Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders.
Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions.
Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions.
Executing all administrative and support tasks essential to the seamless delivery of your projects.

Who You Are:

You hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one.
You are experienced with over 7 years working within Diagnostic Healthcare.
You bring extensive lab-specific Project Management knowledge and experience, bringing deep industry expertise to the team.
You demonstrate a high level of self-organization and technical proficiency in project management software and digital tools.
In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French may be required depending on geographical location.
You possess superior communication and people management skills, with a proven ability to work autonomously in a field-based role requiring at least 20% travel.

Relocation benefits are not provided for this role

Gestionnaire de projets clients

Lieu : Les candidat(e)s doivent résider dans la région du Grand Toronto (GTA) ou de Montréal afin de concilier la collaboration sur site et la flexibilité sur le terrain.

Un avenir plus sain. C’est ce qui nous pousse à innover, à faire progresser la science continuellement et à veiller à ce que chacun ait accès aux soins de santé dont il a besoin aujourd’hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps à consacrer à ceux que nous aimons : voilà ce qui fait la force de Roche.

Êtes-vous prêt(e) à diriger la transformation des soins de santé en comblant le fossé entre les technologies innovantes et les soins aux patients ?

En tant que gestionnaire de projets clients au sein de notre division Diagnostics, vous rejoindrez une culture fondée sur la précision, le partenariat et un engagement commun envers l’excellence. Basé(e) dans la région du Grand Toronto ou de Montréal, ce rôle sur le terrain vous donne les moyens de diriger l’intégration harmonieuse de solutions médicales complexes dans les milieux hospitaliers de la région.

Vous prendrez en charge un portefeuille diversifié de projets à enjeux élevés et à long terme, en utilisant votre expertise pour prévenir les retards d’installation et façonner l’avenir du diagnostic grâce à une planification et une exécution rigoureuses. Nous valorisons les esprits autonomes qui s’épanouissent dans l’établissement de relations clients profondes et dans l’obtention de résultats qui améliorent concrètement la vie des patients.

L'opportunité :

Leadership stratégique

Promouvoir notre méthodologie de projet en fournissant les cadres et les outils nécessaires pour garantir des résultats de premier ordre et renforcer notre réputation de chef de file du marché.
Combler l’écart entre le client, le contrat et la réalisation physique en menant chaque initiative à terme avec succès.
Harmoniser les pratiques commerciales dans tous les secteurs concernés en faisant la promotion et le partage d’une méthodologie de gestion de projet cohérente.
Stimuler la dynamique d’amélioration continue au sein du bureau de gestion des projets (PMO) afin de maintenir nos processus à la fine pointe de l’industrie.

Excellence opérationnelle

Présenter des rapports sur l’ensemble du portefeuille d’implantation en fournissant des mises à jour critiques sur les échéanciers, les jalons et les phases de projet, du lancement à la clôture.
Développer des outils de communication personnalisés répondant aux exigences uniques des équipes internes et des parties prenantes externes.
Donner aux autres gestionnaires les moyens d’agir en partageant les plans de projet essentiels, les calendriers et les outils de responsabilisation pour les exécutions à plus petite échelle.
Utiliser des outils de gestion de la performance et de planification de la capacité afin de fournir les données de base nécessaires à nos décisions stratégiques et opérationnelles.
Exécuter toutes les tâches administratives et de soutien essentielles à la réalisation sans faille de vos projets.

Qui vous êtes :

Vous détenez un baccalauréat et une certification reconnue en gestion de projet (PMP), ou êtes en cours d’obtention de celle-ci.
Vous possédez plus de 7 ans d’expérience dans le secteur des diagnostics de santé.
Vous apportez des connaissances approfondies et une solide expérience en gestion de projets spécifiques aux laboratoires, apportant une expertise sectorielle pointue à l’équipe.
Vous faites preuve d’un haut niveau d'auto-organisation et de compétences techniques dans l'utilisation des logiciels de gestion de projet et des outils numériques.
Dans ce poste, vous serez en contact avec des collègues partout au Canada, donc un niveau d'anglais compétent et une maîtrise du français sont requis selon la région géographique.
Vous possédez d’excellentes aptitudes en communication et en gestion des relations humaines, ainsi qu’une capacité éprouvée à travailler de manière autonome dans un rôle sur le terrain nécessitant au moins 20 % de déplacements.

Aucun avantage de réinstallation n’est offert pour ce poste

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

The Customer Project Manager leads the integration of complex medical solutions into hospital environments by managing high-stakes, long-term projects. They are responsible for aligning business practices, driving continuous improvement, and providing critical status updates on project milestones.

Requirements

Candidates must hold a Bachelor's degree and a PMP certification, with over 7 years of experience in diagnostic healthcare. Proficiency in English is required, along with strong organizational skills and the ability to work autonomously in a field-based role.

Skills

Project Management
Diagnostic Healthcare
Strategic Leadership
Stakeholder Management
Performance Management
Capacity Planning
Technical Proficiency
Communication
People Management
Process Improvement
Data Analysis
Project Methodology
Laboratory Operations
Field-based Operations

Visa sponsorship

Not detected in the job text

Keywords

Project Management
PMP
Diagnostics
Healthcare
Hospital Environments
Project Management Office
PMO
Strategic Planning
Operational Excellence
Capacity Planning
Performance Management
Field-based
Laboratory
Medical Solutions
Stakeholder Engagement
Process Improvement
Digital Tools
Software
Implementation
Project Lifecycle

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