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Added 14 mins ago
GD
GARAGE - Seasonal Sales Associate - CF Champlain Mall
Groupe Dynamite
Dieppe, NB
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 45 mins ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Other
Every project, every campaign, every idea adds up to real change. You’ll be part of a mustache-powered crew who believe making an impact and having fun should go hand in hand. Your mission…
Added 1 hour ago
IP
Heavy Equipment Operator
Iconic Power Systems Inc.
Calgary, AB
- Full-time
Support crew operations and provide guidance to less experienced workers when required
Added 1 hour ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
Every project, every campaign, every idea adds up to real change. You’ll be part of a mustache-powered crew who believe making an impact and having fun should go hand in hand. Your mission…
Added 3 hours ago
TC
Restaurant Management | Leadership
The Canadian Brewhouse
Regina, SK
- Full-time
Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
Added 3 hours ago
CL
Landscape Designer
Cudmore's Landscape & Design Ltd.
Oakville, ON
- Full-time
This is a collaborative role, that will work alongside our tenured design lead (25+ years experience) and crew and project leadership teams.
Added 3 hours ago
WB
Senior Analyst: Business Development
Whistler Blackcomb
Whistler, BC
- Full-time
Working closely with the Sr. Manager, Planning & Business Development, this role helps evaluate new opportunities, build business cases, support partner relationships, and coordinate…
Added 4 hours ago
IP
Heavy Equipment Operator
Iconic Power Systems Inc.
AB · Edmonton, AB
- Full-time
Support crew operations and provide guidance to less experienced workers when required
Added 5 hours ago
BM
Terrain Park Supervisor- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Assisting the Manager in the day to day operation of the following aspects of the operations; continuous development of the safety program, day to day maintenance, construction of new…
Added 5 hours ago
EI
Project Manager Civil
EBC Inc.
Mississauga, ON
- Full-time
Inform Senior Project Manager of project development and discuss methods planned to meet schedule and budget;
Added 5 hours ago
TC
Restaurant Management | Leadership
The Canadian Brewhouse
Regina, SK
- Full-time
Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
Added 5 hours ago
M
Survey Assistant, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
Perform other duties as assigned by Crew Chief and Field Operations Manager.
Added 5 hours ago
PG
Maintenance Manager
Pangeo Group
Vaughan, ON
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Maintenance Manager, you own plant equipment, utilities, and maintenance end to end, from…
Added 6 hours ago
C
Supervisor Transportation
CN
Vancouver, BC
- Full-time
Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent
Added 7 hours ago
C
Supervisor Transportation
CN
Halifax, NS
- Full-time
Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent
Added 8 hours ago
A
Terrain Park Supervisor- Winter- Full Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Assisting the Manager in the day to day operation of the following aspects of the operations; continuous development of the safety program, day to day maintenance, construction of new…
Added 8 hours ago
Senior Analyst: Business Development
Vail Resorts
Whistler, BC
Working closely with the Sr. Manager, Planning & Business Development, this role helps evaluate new opportunities, build business cases, support partner relationships, and coordinate…
Added 9 hours ago
ZI
Feature Film Line Producer
ZenaTech Inc.
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
…budgets, operational schedules, vendor accounts, and freelance crew staffing for every project, and is the person who makes sure each film is delivered on time and on…
Added 9 hours ago
HD
Ecommerce Growth Strategist
Hadley Designs
Remote, Canada
- Remote
Every Category Growth Manager is expected to progress through three stages:
Added 9 hours ago
Project Manager Civil
EBC Inc.
Mississauga, ON
Inform Senior Project Manager of project development and discuss methods planned to meet schedule and budget;
Added 9 hours ago
Project Manager Civil
EBC Inc.
Mississauga, ON
Inform Senior Project Manager of project development and discuss methods planned to meet schedule and budget;
Added 10 hours ago
PT
Operations manager, restaurant
PBCN Tim Horton's
Creighton, SK
- From $54,000 CAD / year
- Full-time
- On-site
Added 10 hours ago
C
General Manager
Chipotle
Canada
- Full-time
Train and develop crew members, shift leaders, and Apprentices, utilizing Chipotle’s training tools and resources
Added 11 hours ago
NT
Distribution Technician
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
We are seeking a Distribution Technologist to join our Transmission & Distribution (T&D) team. Reporting to the Asset Manager, T&D, this position is responsible for coordinating customer…
Added 11 hours ago
S
Production Manager, Live Events
Stagevision
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
We’re looking for a Production Manager to be the driving force behind our live events – the person who turns a client’s vision into a show that runs flawlessly.

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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