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Added 12 mins ago
Social Media Specialist - Call It Spring
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Collaborate cross-functionally with Creative, Brand, Ecommerce, Marketing, and Customer Service teams.
Added 12 mins ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
As a Manager, Exclusive Services, you will play a key role in delivering proactive and personalized service to our clients and sales force. You will act as a facilitator between…
Added 12 mins ago
D
Seasonal Brand Ambassador (Full time, Pacific Centre)
Diptyque
Vancouver, BC · CAN - Store Pacific Centre
- Full-time
Any other tasks as assigned from time to time by any manager
Added 12 mins ago
BI
Auto & Property Insurance Specialist I (Full-Time, Permanent) Leila
Brio Insurance
Winnipeg, MB · Leila
- Full-time
Service a 350K Personal lines book (using Manager discretion).
Added 12 mins ago
BI
Property Insurance Specialist I (Full-Time, Permanent) St. Mary's
Brio Insurance
Winnipeg, MB · St. Mary's
- Full-time
Maintain a Personal Lines book in excess of $600K in premium (subject to Manager discretion)
Added 26 mins ago
G-
Driver - Front End
GFL - Sewer Technologies Division
Ottawa, ON · Navan, ON
- Full-time
…20,000 employees. We are looking for an energetic and motivated full-time driver to support our growing business. Reporting to the Operations Manager, the driver ensures the safe, timely,…
Added 26 mins ago
L&
Assistant Store Manager - GTA
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are always interested in connecting with passionate, customer-focused retail leaders who thrive in a premium retail environment and are committed to delivering exceptional customer…
Added 26 mins ago
R
Financial Advisor
RBC
Halifax, NS
- Full-time
Works with manager and colleagues to learn and practice core competencies required to deliver client discovery, advice solutions and recommendations appropriate for evolving financial needs.
Added 55 mins ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…du poste assurera la gestion directe de tout le personnel du service de location, notamment : les chargés de comptes location, les gestionnaires de succursale (location), les superviseurs…
Added 55 mins ago
CU
Privacy Info Access and Records Mgmt Coord
Capilano University
North Vancouver, BC
- Full-time
Effective communication, research, and analytical skills are particularly important in this position. The incumbent reports to the Manager, Contract Administration.
Added 1 hour ago
TW
General Manager
The Wendy's Company
Toronto, ON
- Full-time
We are looking for a General Manager to join our Wendy's team in one of our Hamilton locations. Reporting to the District Manager, the General Manager is a key partner and consultant for…
Added 1 hour ago
GD
GARAGE - Store Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno, QC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
GD
GARAGE - Co-Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno, QC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 1 hour ago
GD
GARAGE - Co-Manager - Halifax Shopping Centre
Groupe Dynamite, Inc Garage
Halifax, NS
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 1 hour ago
GD
GARAGE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 hour ago
LF
Dealer Development Manager, SecureDrive (Business Development/Sales) - Edmonton
LGM Financial Services
AB · Edmonton, AB
- Full-time
…SecureDrive brand is expanding rapidly nationally, offering a full suite of used-vehicle protection products that combine performance, technology, and dealer…
Added 1 hour ago
CO
Third Cook - Temporary Part-Time - Pioneer Ridge
City of Thunder Bay
Thunder Bay, ON
- Part-time
Provides courteous and tactful customer service to residents, families, staff, visitors and other patrons.
Added 1 hour ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time
…are committed to making a real difference, one project at a time, and to having a positive, lasting impact. We approach our work with fresh perspectives, relying on collaboration and a…
Added 1 hour ago
FH
Business Support Assistant
Fraser Health
Surrey, BC
- Full-time
Bring your positive energy and commitment to excellent customer service to this exciting and diverse role where you can really make a difference. In this role, you will build on your career…
Added 2 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Richmond, BC
- $22.85 to $28.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 2 hours ago
CH
Clerk IV
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Reporting to the Unit Manager, Centre for Diabetes Care, this position is responsible for a full range of receptionist and clerical support for the Centre for Diabetes Care program, staff,…
Added 2 hours ago
CH
Communications Administrative Officer
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…position will: Relay pertinent/key information to and from the Manager to ensure all parties are briefed; Provide support and project coordination for communications projects, events, and…
Added 2 hours ago
UO
Assistant Supervisor
University of Waterloo
Waterloo, ON
- Full-time
Assist with hiring, training, motivating and performance management of full-time and part-time hourly staff within assigned unit(s).
Added 2 hours ago
UO
Catering and Event Coordinator
University of Waterloo
Waterloo, ON
- Full-time
· Prepare and manage customer contracts for deliveries and full-service events, ensuring all necessary applications and permits are obtained for both internal and external clients.
Added 2 hours ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Human Resources Partners provide a full range of strategic HR related advice and guidance on employee and labour relations matters. The HR Partner develops and implements service-oriented…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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