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Added 14 mins ago
EI
Quality Review & Compliance Director
Economical Insurance
Toronto, ON
- Full-time
…operational risk management, business continuity planning, and customer fairness requirements. Working closely with business leaders and cross-functional teams, the role drives process…
Added 15 mins ago
AP
Product Quality Customer Support Specialist (English version)
Averna Powered by Spherea
Montreal, QC
- Full-time
The Product Quality & Customer Support Specialist in a few words
Added 15 mins ago
RE
Quotations Specialist
Robertson Electric Wholesale
Kitchener, ON
- Full-time
…individuals to join our dynamic Company and be part of our continued…
Added 15 mins ago
SA
Sales Engineer
STAN AI
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Help hand off closed deals smoothly to Customer Success and onboarding
Added 15 mins ago
SA
Data Analyst
STAN AI
Toronto, ON · North York, ON
- $81,000 to $110,000 CAD / year
- Full-time
…features and workflows they aren't using yet, and work with Customer Success, Product, and Sales to close those gaps. You'll also own the health of our data itself - making it cleaner, more…
Added 15 mins ago
SA
Customer Education Specialist
STAN AI
Toronto, ON · North York, ON
- $85,000 to $110,000 CAD / year
- Full-time
We're hiring a Customer Education Specialist to help property managers get confident and fluent with STAN. You'll be the face of STAN training - running office hours, leading live training,…
Added 17 mins ago
A
Product Quality Customer Support Specialist (English version)
Averna
Montreal, QC
- Full-time
The Product Quality & Customer Support Specialist in a few words
Added 17 mins ago
R
Client Advisor
RBC
Wainwright, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 17 mins ago
R
Specialist, CA Milvus Payment Processing/Proxy Support
RBC
Toronto, ON
- Full-time
…potential, making a difference to our communities, and achieving success that is…
Added 17 mins ago
R
Client Advisor Intern
RBC
Kawartha Lakes, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 17 mins ago
R
Banking Advisor Intern
RBC
Brantford, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 17 mins ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
…potential, making a difference to our communities, and achieving success that is…
Added 35 mins ago
CC
Transportation Specialist
Canadian Cancer Society
Hamilton, ON
- Part-time
The Transportation Specialist will bring expertise in working with a diverse population from a contact center environment. While ensuring compliance with established program processes, the…
Added 41 mins ago
EF
Operations Administrator
Educators Financial Group
Toronto, ON
- $26 to $31 CAD / hour
- Contract
…qualified candidates who are inspired to deliver top-notch customer service and contribute to our company's…
Added 41 mins ago
R
RBC Mortgage Specialist - Québec- EN
RBC
Quebec, QC
- Full-time
…with both internal and external partners is crucial to your success, particularly within the community and realtors’ offices. Further, you build client loyalty through your keen desire to…
Added 41 mins ago
RE
Quotations Specialist
Robertson Electric Wholesale
Hamilton, ON
- Full-time
…individuals to join our dynamic Company and be part of our continued…
Added 45 mins ago
R
RBC Mortgage Specialist - Québec- EN
RBC
Montreal, QC
- Full-time
…with both internal and external partners is crucial to your success, particularly within the community and realtors’ offices. Further, you build client loyalty through your keen desire to…
Added 49 mins ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $20,000 to $20,005 CAD / year
- Full-time
…Team Members, customers and operational excellence fuels our…
Added 49 mins ago
Senior Product Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
The Senior Product Specialist plays a key role in managing and evolving Group Benefit products across their lifecycle. The role connects real-world product experience, customer and market…
Added 59 mins ago
RR
Head of Artificial Intelligence
Red Rover Recruitment
Toronto, ON
- $120,000 to $200,000 CAD / year
- Full-time
…understand how the company makes money, how its plants and customer programs operate, where decisions and processes break down, and where AI can create measurable…
Added 59 mins ago
NA
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
- Full-time
The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.…
Added 1 hour ago
MC
AML/ATF Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $59,800 to $85,000 CAD / year
- Full-time
The AML/ATF Specialist position is classified as a Level ll investigative role within a structured three-tier framework. The ideal candidate will be a seasoned AML/ATF professional and…
Added 1 hour ago
R
Client Advisor
RBC
London, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
R
Client Advisor intern
RBC
Hamilton, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
Customer Content Specialist
Cision
Canada
Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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