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Added 2 mins ago
CF
Fire service account manager
Classic Fire + Life Safety
Winnipeg, MB
- Full-time
The Fire Service Account Manager develops and manages inspection, testing, and maintenance (ITM) agreements, deficiency repairs, and compliance programs, and carries them through to…
Added 2 mins ago
T
Personal Banking Associate
TD
Belleville, ON
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 2 mins ago
T
Personal Banking Associate
TD
Toronto, ON
- Part-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 2 mins ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
Advises on execution strategy and leads development/deployment of functional programs or initiatives within own field or across multiple specialties.
Added 16 mins ago
TG
Brewery Operatives
The Garden Brewery
Legal, AB
- Full-time
Wort production on 4 vessel 27hl brew house, reporting to wort production manager.
Added 16 mins ago
ES
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
- Full-time
The Branch Manager is a management position which is responsible for the organized, successful and profitable operation of the Company’s Branch. The Branch Manager is part of ECCO Supply’s…
Added 16 mins ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
Assistant General Manager | Full-Time | Armani Exchange, Chinook Centre, Calgary
Added 16 mins ago
SF
Senior Project Manager
Soletanche Freyssinet
BC · British Columbia, Canada
- Full-time
The Senior Project Manager is responsible for the successful execution of complex and high-value geotechnical construction projects throughout Western Canada. This role leads projects from…
Added 16 mins ago
PA
Portfolio Manager
Purpose Advisor Solutions
Canada
- Full-time
Harness Investment Management Inc. (Harness) is registered across Canada as a Portfolio Manager and Exempt Market Dealer, providing discretionary investment management services to…
Added 16 mins ago
EH
Communications Officer
Electricity Human Resources Canada (EHRC)
Ottawa, ON
- Contract
Reports to: Marketing and Communications Manager
Added 16 mins ago
L
Pricing Coordinator / Cordonnateur de prix
Leviton
Pointe-Claire, QC
- Full-time
Reporting to the Pricing Manager, this role is an integral part of the Pricing department, providing support to the internal quotes team, the Canadian Sales team, and both local and US…
Added 17 mins ago
CH
Project Manager/Hazardous Waste Specialist
Clean Harbors
Victoria, BC
- Full-time
Clean Harbors in Victoria B.C is seeking a Technical Services Project Manager to join their on-site team at a local customer facility. This role is responsible for overseeing environmental…
Added 17 mins ago
B&
Buyer
Black & McDonald Limited
Pickering, ON
- Contract
…sourcing, purchasing material, assist in estimating, provide field staff support and issue purchase orders in a timely fashion. The Buyer will conduct activities with added oversight as…
Added 17 mins ago
MH
Design Coordination Lead
Mattamy Homes
Canada
- Full-time
Post-secondary degree in Architecture, Engineering, or related field, or an equivalent combination of education and experience
Added 17 mins ago
SA
Production Coordinator
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
Post-secondary education in a supply chain, administration, manufacturing, or engineering field, or equivalent industry experience.
Added 32 mins ago
CH
Program Scheduler (Full Time Permanent)
Carefor Health & Community Services
Ottawa, ON
- Full-time
Under the direction of the Manager, Client Care, Homemaking & Going Home, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved and prescribed…
Added 32 mins ago
WC
Sr System Account Manager LC & MS
Waters Corporation
AB · BC
- Other
Waters is seeking a dynamic individual to fill the position Account Manager located in the Western Canada area. Responsibilities include driving sales of our full range of products and…
Added 47 mins ago
WS
Provider Relationship Manager (Contract Manager)
WCG Services
Toronto, ON
- Full-time
Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio…
Added 47 mins ago
CO
Coordinator, Customer Experience
City of Brampton
Brampton, ON
- Full-time
This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit…
Added 1 hour ago
EF
Part-Time Retail Sales Representative for General Mills/Blue Buffalo - Mississauga
Encore Field Marketing Solutions Inc.
Mississauga, ON · ON, Mississauga, CA-ON
- Part-time
Work with your Manager to set territory goals based on company objectives and develop strategies to meet and/or established target by:
Added 1 hour ago
AP
Financial Planning & Analysis - Financial Analyst
Atura Power
Oakville, ON
- Full-time
Reporting to the Manager of Financial Planning & Analysis (FP&A), the Financial Analyst will play a key role in supporting the annual business planning process, monthly performance…
Added 1 hour ago
PH
Social Worker
Provincial Health Services Authority
Kamloops, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 1 hour ago
CO
Indigenous Future Student Advisor
College of New Caledonia
Prince George, BC
- Full-time
Reporting to the Manager, Future Student Services, the Indigenous Future Student Advisor promotes CNC programs and services, focusing on the needs of Indigenous students. As part of a…
Added 1 hour ago
PH
Coordinator, Workplace Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an…
Added 1 hour ago
PH
Supervisor, Facilities Maintenance & Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, FMO, the Supervisor is responsible for overseeing the development and supervision of the day-to-day activities of the…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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