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Added 16 mins ago
7
Territory Outside Sales Representative
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
7-Eleven Distribution Canada Corp. (SEDCC) is looking for a driven, customer-focused Territory Outside Sales Representative to join our growing sales team. If you thrive on building…
Added 16 mins ago
ST
Field Service Representative - II
Solar Turbines
SK · Home in Saskatchewan
- Full-time
…using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, callout services and commissioning…
Added 30 mins ago
AC
Rep, Technical Support
AVI-SPL Canada
Burnaby, BC
- Full-time
As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll…
Added 30 mins ago
AC
Technician Field Service
AVI-SPL Canada
Markham, ON
- Full-time
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring…
Added 30 mins ago
LS
Field Sales Representative - Baseball, Hockey & Golf
Lanctôt Sports
Vancouver, BC
- Full-time
We are looking for someone with a passion for sports to join our team as a Field Sales Representative to cover the territory of BC for our team sports & golf brands. As a Field Sales…
Added 30 mins ago
D&
Corporate Services Representative
Dye & Durham Corporation
Vancouver, BC
- Full-time
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 30 mins ago
AC
Rep, Technical Support
AVI-SPL Canada
AB · Edmonton, AB
- Full-time
As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll…
Added 30 mins ago
AC
Rep, Technical Support
AVI-SPL Canada
Calgary, AB
- Full-time
As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll…
Added 30 mins ago
FT
Customer Service - Customer Service Representative
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Fastco is looking for a detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional customer support by addressing…
Added 32 mins ago
Asset Management Specialist - Enforcement
City of Mississauga
Mississauga, ON
…operational assets across eight regulatory and enforcement service…
Added 45 mins ago
W
Deskside Support Technician
Worley
AB · Edmonton, AB
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 45 mins ago
W
Deskside Support Technician
Worley
Vancouver, BC
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 45 mins ago
W
Deskside Support Technician
Worley
Markham, ON
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 45 mins ago
W
Deskside Support Technician
Worley
Sarnia, ON
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 45 mins ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device and meeting readiness, and support day-to-day business operations. This is an individual…
Added 1 hour ago
TC
Human Resources Generalist
TNG Community Services
Toronto, ON
- Full-time
…program teams, providing the highest possible level of customer service. The HR Generalist will be actively involved in all activities related to the life cycle of TNGCS employees,…
Added 1 hour ago
CO
Energy Management Specialist
City of Mississauga
Mississauga, ON
- Full-time
Review drawings and specifications for new capital projects for energy efficient design and attend related meetings as section representative
Added 1 hour ago
D
Market Development Manager
Desjardins
Casselman, ON · Embrun, ON · Caisse Desjardins Ontario_Embrun (MT)
- Full-time
…entrusted to your unit require deep and extensive knowledge of your field and detailed understanding of the organization as a whole. More specifically, you’ll be required…
Added 1 hour ago
Administrative Assistant
Defence Construction Canada
NS
The duties and responsibilities listed below are representative but not all-inclusive:
Added 1 hour ago
CG
Quantitative Risk Analyst
Canada Guaranty
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
As a proudly Canadian company, we are committed to service excellence and helping Canadians achieve successful, long-term homeownership. Our mortgage solutions help protect lenders and…
Added 1 hour ago
Engineer 1-3 (Municipal Engineer)
The Government of Nova Scotia
Halifax, NS
Your typical work week is 35 hours/week, 7 hours/day. This position has a combination of office and field work. Field work occurs in adverse weather conditions and normal hazards associated…
Added 1 hour ago
Corporate Services Representative
Dye & Durham Talent Team
Vancouver, BC
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 2 hours ago
B
Customer Service Representative
BMO
Hanover, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 hours ago
AI
Technical Support Center Supervisor
ARxIUM INC
Winnipeg, MB
- Full-time
…ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and…
Added 2 hours ago
TI
Biomedical Sales & Customer Support Representative
Torontech Inc.
Richmond Hill, ON
- Full-time
We are looking for a Biomedical Sales & Customer Support Representative to handle customer calls, inquiries, product-related queries, and sales activities.

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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