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Added 12 mins ago
S
Full-Time Sales Lead (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Full-time
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales…
Added 12 mins ago
TH
SUPERVISEUR 21/22/25
The Home Depot Canada
St. Albert, AB
- Full-time
Health and Dental Benefits for Full Time associates
Added 12 mins ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other…
Added 12 mins ago
JO
Territory Sales Manager
JELD-WEN of Canada
Winnipeg, MB
- Full-time
Role Description The Territory Sales Manager is a full-time, on-site role based in Winnipeg, MB, responsible for managing and growing sales within an assigned territory. Day-to-day…
Added 12 mins ago
S
Assistant Store Manager (CF Rideau Centre)
Swatch
Ottawa, ON
- Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 13 mins ago
Marketing Specialist
Equitable
Waterloo, ON
…marketing materials and communications. Working closely with the Manager, Individual Wealth, Marketing Consultants, Product, Compliance and Corporate Marketing teams, you will help deliver…
Added 28 mins ago
CF
Fire service account manager
Classic Fire + Life Safety
Winnipeg, MB
- Full-time
Manage the full sales cycle from first contact to signed service agreement
Added 28 mins ago
SR
Equipment Rental specialist
Sunbelt Rentals, Inc.
Levis, QC
- Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 42 mins ago
MT
QUALIFIED AUTOMOTIVE TECHNICIAN
Motor Trade Association (MTA)
Hamilton, ON
- Full-time
…engine ECU tuning, WOF and COF repairs, light engineering and full engine overhauls. We are looking for a quality operator who enjoys variety and takes pride in their workmanship. The ideal…
Added 42 mins ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
Assistant General Manager | Full-Time | Armani Exchange, Chinook Centre, Calgary
Added 42 mins ago
S
Assistant Store Manager (Sherway Gardens)
Swatch
Toronto, ON · Etobicoke, ON
- Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 42 mins ago
S
Assistant Store Manager (Toronto Eaton Centre)
Swatch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 43 mins ago
SA
Production Coordinator
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
Route flagged, custom, or incomplete orders to the correct design, sales, or engineering parties for necessary modifications and approvals.
Added 58 mins ago
WC
Sr System Account Manager LC & MS
Waters Corporation
AB · BC
- Other
Waters is seeking a dynamic individual to fill the position Account Manager located in the Western Canada area. Responsibilities include driving sales of our full range of products and…
Added 1 hour ago
NA
ACCOUNT MANAGER
North American Security Services, Inc.
Mississauga, ON
- Full-time
Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking an Account Manager to support our growing client base!
Added 1 hour ago
EF
Part-Time Retail Sales Representative for General Mills/Blue Buffalo - Mississauga
Encore Field Marketing Solutions Inc.
Mississauga, ON · ON, Mississauga, CA-ON
- Part-time
The Role: Part-Time Retail Sales Representative - Mississauga, ON - Approx. 29 hours/week
Added 1 hour ago
J&
Shift Manager - Lakeside Shopping Centre
JOE & THE JUICE
ON · Essex, ON
- Temporary
For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use…
Added 1 hour ago
AC
Gérant 1090
Alimentation Couche-Tard
Levis, QC
- Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 1 hour ago
DG
Route Development Manager
DHL Global Forwarding (Canada) Inc.
Mississauga, ON
- Full-time
Join our team as a Route Development Manager at DHL Group! In this pivotal role, you will Lead and execute Air Freight Route Development strategies, plans, and initiatives to drive…
Added 2 hours ago
BB
Recruitment Account Manager
Barker Black Ltd
Calgary, AB
- Full-time
…people for clients who trust the team and come back to them time after time. The roles cover engineering, construction and project work, and the volume is set to grow over the coming years…
Added 2 hours ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure…
Added 3 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
…technology solutions. This role leverages WorkforceSoftware (WFS) time and attendance expertise and industry best practices to develop, support, and maintain the WFS application. The…
Added 3 hours ago
MB
Front of House Supervisor
Montanas BBQ & Bar
Calgary, AB
- Full-time
…or serving the best BBQ in Canada and want to have a great time doing…
Added 3 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
…technology solutions. This role leverages WorkforceSoftware (WFS) time and attendance expertise and industry best practices to develop, support, and maintain the WFS application. The…
Added 3 hours ago
AC
Bilingual Business Development Manager - FF&E
Aramark Canada
Montreal, QC
- Full-time
…base and increasing adoption across those accounts to maximize sales. Over time, the role will also contribute to broader business growth objectives. The scope and priorities of the role…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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