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Added 22 mins ago
SE
Site Service Automation Specialist
Schneider Electric
AB · Edmonton, AB
- $75,200 to $112,800 CAD / year
- Full-time
Join Schneider Electric's Industrial Automation Services team and become a trusted technical advisor to customers operating critical infrastructure and process environments.
Added 22 mins ago
WI
Linear BIM Specialist, Rail and Transit
WSP in Canada
BC · British Columbia, Canada
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 37 mins ago
C
Maintenance Manager
Civeo
Canada
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 53 mins ago
SE
Site Service Automation Specialist
Schneider Electric
Calgary, AB
- $75,200 to $112,800 CAD / year
- Full-time
Join Schneider Electric's Industrial Automation Services team and become a trusted technical advisor to customers operating critical infrastructure and process environments.
Added 53 mins ago
SE
Site Service Automation Specialist
Schneider Electric
Richmond, BC
- $75,200 to $112,800 CAD / year
- Full-time
Join Schneider Electric's Industrial Automation Services team and become a trusted technical advisor to customers operating critical infrastructure and process environments.
Added 1 hour ago
Senior Product Specialist
Scotiabank
Toronto, ON
Work with engineering, architecture, data, quality engineering, cybersecurity, infrastructure, and vendor teams to convert product outcomes into feasible delivery plans.
Added 2 hours ago
C
Stagiaire - Spécialiste de données-EN
CAE
Montreal, QC
- Full-time
…de la transmission de données, la nouvelle conception de l’infrastructure pour une plus grande évolutivité,…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 2 hours ago
EZ
Endpoint Performance Specialist
Egon Zehnder
Montreal, QC
- Full-time
We are seeking a highly motivated and proactive Endpoint Performance Specialist to join our Digital IT team. In this fast-paced role, you will be responsible for designing, implementing,…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 3 hours ago
Bilingual Senior Specialist, Software Engineering (Environment Management)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Platform Engineering team, in the Senior Specialist, Software Engineering & Environment Management position, where we’re modernizing how CMHC builds and operates software…
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 4 hours ago
CS
Platform Specialist
Confiar Services
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Partner with engineering and architecture teams to strengthen platform controls, operational maturity, and automation.
Added 6 hours ago
JI
Application Support Specialist, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate
Added 17 hours ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
…chemistry, immunoassay, molecular, pathology, urinalysis, and automation…
Added 17 hours ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
Vous démontrez des connaissances des systèmes informatiques et de l’infrastructure réseau.
Added 19 hours ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person…
Added 19 hours ago
KG
IAM Automation Engineer (Python & PingDS Focus)
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
We are seeking a highly analytical IAM Automation Engineer who uniquely bridges the gap between Identity & Access Management (IAM) infrastructure and core Python software engineering. In…
Added 19 hours ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 20 hours ago
SR
OT Controls Systems Specialist
Strathcona Resources Ltd.
Lloydminster, AB · Cold Lake, AB · Calgary, AB
- Full-time
We are seeking an experienced OT Control Systems Specialist to join the team responsible for the control systems, networks, infrastructure, and cyber security that Strathcona's field…
Added 21 hours ago
Senior Specialist, Software Engineering (CI/CD & Automation Engineering)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (CI/CD & Automation Engineering) position, where you’ll work closely with the Platform…
Added 21 hours ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 21 hours ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person…
Added 21 hours ago
Robotics & Orbital Weld Specialist
Aecon
Cambridge, ON
Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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