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Added 2 mins ago
CM
Mental Health Nurse
CASA Mental Health
AB · Edmonton, AB
- Full-time
You will be part of a team that provides individual, group and family therapy, social and life skills training, and on-site schooling in small classroom settings. CASA House is a live-in…
Added 2 mins ago
GB
Manager, Learning, Well-being & Engagement
Georgian Bay General Hospital
Midland, ON
- $121,000 to $133,984 CAD / year
- Full-time
Reporting to the Director, People and Culture, the Manager , Learning, Well-Being and Engagement plays a pivotal role in building a culture of safety, belonging, and continuous learning.…
Added 3 mins ago
A
Dermatology, Therapeutic Specialist
AbbVie
Winnipeg, MB
- Full-time
…performance, and effectively build strong customer relationships and support customer needs to maximize short and long term sales performance, while placing the patient at the center of any…
Added 3 mins ago
Licensed Practical Nurse
Connecting Care (2000) Inc.
Grimshaw, AB
Being a patient team player – flexible, positive motivator, and professional role model
Added 3 mins ago
Health Care Aide STBK
Connecting Care (2000) Inc.
Grimshaw, AB
Being a patient team player – flexible, positive motivator, and professional role model
Added 3 mins ago
Aircraft Maintenance Engineer Apprentice
Keewatin Air LP
Winnipeg, MB
Join Our Team at Keewatin Air - Your Career, our Commitment, Let's Make a Difference!
Added 3 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Nanaimo, BC
Neighbourly Pharmacy is looking for a Pharmacy Manager to join our team at Wallace Pharmacy in Nanaimo, BC.
Added 17 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 17 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 17 mins ago
TH
Registered Nurse (RN) - PT Permanent, Erie Shores Residence
The Hospice of Windsor and Essex County
Leamington, ON
- $36.45 to $45.84 CAD / hour
- Part-time
The RN is a front-line staff member with clinical expertise who will ensure the delivery of exceptional, high quality, patient-centered care. The RN is a vital member of the…
Added 19 mins ago
I
Product Manager Neuroscience
Ipsen
Mississauga, ON
- Full-time
The Product Manager will develop strategies and tactics of our business unit portfolio. Specific areas of focus include brand plan development and implementation, target customer…
Added 30 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 30 mins ago
TH
Registered Nurse (RN) - PT Permanent, Erie Shores Residence
The Hospice of Windsor and Essex County
Leamington, ON
- $36.45 to $45.84 CAD / hour
- Part-time
The RN is a front-line staff member with clinical expertise who will ensure the delivery of exceptional, high quality, patient-centered care. The RN is a vital member of the…
Added 32 mins ago
OT
Scribe Invigilator - Limited Term
Ontario Tech University
Oshawa, ON
- Part-time
…Invigilator in the Office of Student Life. Reporting to the Manager, Test Centre and Integrated Services, Scribe Invigilators provide critical one-on-one support to students registered with…
Added 32 mins ago
SP
Executive Assistant to the President & CEO
St. Paul's Foundation
Vancouver, BC
- $83,000 to $110,000 CAD / year
- Full-time
Coordinate Executive Leadership Team and Board meetings, oversee meeting logistics, track action items, and support the successful execution of strategic initiatives and organizational…
Added 34 mins ago
JT
Registered Practical Nurse (RPN) - Casual
Jean Tweed Centre
Toronto, ON
- Other
…supportive stay program will provide non-acute withdrawal management support for clients who can be safely supported in a community support setting who do not require intensive medical…
Added 34 mins ago
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation of the Americas
Richmond Hill, ON
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and…
Added 49 mins ago
IH
Licensed Practical Nurse
Inspired HR
Calgary, AB
- Full-time
How does the clinic support work-life balance? Our clinic is committed to fostering a balanced environment for all team members. We understand that maintaining a healthy work-life balance…
Added 1 hour ago
NH
MENTAL HEALTH & SUBSTANCE USE CLINICIAN, PRIMARY CARE
Northern Health - BC
Prince Rupert, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, and with Northern Health’s vision of an idealized system of services where people and their…
Added 1 hour ago
NH
REGISTERED NURSE (RN), PRIMARY CARE
Northern Health - BC
Masset, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Licensed Practical Nurse - Home Support Team Lead practices in accordance with the standards of…
Added 1 hour ago
NH
REGISTERED NURSE (RN), PATIENT CARE COORDINATOR
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Patient Care Coordinator, facilitates the delivery of the admission/discharge and transfer…
Added 1 hour ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…the assessment, planning, implementation and evaluation of patient care. The Registered Nurse is responsible for promoting the Mission, Vision and Values of the Saskatchewan Health…
Added 1 hour ago
EC
Personal Support Worker - Casual
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
…nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our…
Added 1 hour ago
EC
Health Care Aide / Personal Support Worker
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
…nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our…
Added 1 hour ago
ES
Senior Manager, Finance and Administration
Edmonton Southside Primary Care Network
AB · Edmonton, AB
- Full-time
The Senior Manager, Finance and Administration monitors emerging funding models, funder requirements, compensation trends, and broader financial pressures to assess their impact on…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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