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Added 10 mins ago
ML
Millwright - Licensed
Maple Lodge Farms Ltd
Mississauga, ON
- $59,974 to $79,000 CAD / year
- Full-time
Reporting to the Maintenance Manager, the Millwright will be responsible for maintaining equipment, troubleshooting and completing emergency repairs to keep the plant running as efficiently…
Added 10 mins ago
TS
Sustainability Analyst
The Skyline Group of Companies
Guelph, ON
- Full-time
As a Sustainability Analyst, you will support the Energy Manager and Director of Optimization & Sustainability in Skyline’s environmental sustainability, social responsibility, and…
Added 24 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
With direction from the Project Manager, initiating and maintaining correspondence with Owner, Architect, Engineers, sub-trades and suppliers
Added 24 mins ago
CN
Project Leader
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Supporting the Project Manager and project team for the delivery of large-scale projects of critical significance to the ongoing success of CNL, characterized as multi-year in duration,…
Added 24 mins ago
C
Data Center Engineering Operations Manager
Collabera
Sherbrooke, QC
- $90,000 to $120,000 USD / year
- Full-time
Added 24 mins ago
EO
Robot Programmer
ETHOS ON SITE (EOS)
Brantford, ON
- Full-time
…Original Equipment Manufacturer (OEM) that specializes in the engineering, design, manufacturing, assembly, and programming of automated manufacturing solutions. We deliver turnkey…
Added 24 mins ago
EO
Business Development/Key Account Manager
ETHOS ON SITE (EOS)
Brantford, ON
- Full-time
…Automated Systems is a major priority. The Business Development Manager will play the key role in advancing this strategic priority. Working closely with the operations team, they will grow…
Added 24 mins ago
FN
Executive Assistant
First Nations Engineering Services Ltd.
Ohsweken, ON
- $60,000 to $100,000 CAD / year
- Full-time
Reports to and works under the direction of the President and General Manager of First Nations Engineering Services Ltd. (FNESL).
Added 24 mins ago
WI
Senior Estimator
WSP in Canada
AB · Edmonton, AB
- Full-time
Based in our Laval office and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You…
Added 24 mins ago
WI
Senior Estimator
WSP in Canada
Calgary, AB
- Full-time
Based in our Laval office and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You…
Added 24 mins ago
SP
Skilled Trades Worker, Electrician
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
Under the direction of the Facilities Manager, the Licensed Electrician supports internal customers by performing a variety of tasks related to the installation, maintenance,…
Added 24 mins ago
WI
Senior Estimator
WSP in Canada
Laval, QC
- Full-time
Based in our Laval office and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You…
Added 25 mins ago
XI
Field Operations Technician
Xplore Inc
Charlottetown, PE · Summerside, PE
- Full-time
…Technician based in PEI. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are…
Added 25 mins ago
VA
Aircraft Certification Authority (ACA) - Ottawa
Voyageur Aviation
Ottawa, ON
- Full-time
Communicate with Dispatch, Maintenance Manager, and Site Manager regarding aircraft serviceability
Added 25 mins ago
NI
Buyer Junior
NORSAT INTERNATIONAL INC
Aurora, ON
- $45,000 to $60,000 CAD / year
- Full-time
Coordinate with Quality, Engineering, Production, and suppliers to resolve non-conformance issues and implement corrective actions in a timely manner
Added 25 mins ago
Senior Machine Learning Engineer, Recommendations
Lyft
Toronto, ON
…allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of…
Added 25 mins ago
Program Manager
Magellan
Winnipeg, MB
The Program Manager acts as the key contact with the customer; ensuring that overall program status and any issues with regards to Quality, Delivery and Cost are consistently reviewed and…
Added 25 mins ago
QD
Wall Panel Production Manager, Star Building Materials
Qualico Developments Canada Ltd.
AB
- Full-time
Reporting to the Manufacturing Manager, as the Production Manager, Wall Panels you will ensure wall panels are manufactured in an accurate, efficient, and safe manner. You also lead and…
Added 25 mins ago
M-
Gestionnaire de programme, Entrepreneuriat scientifique / PM, Scientific Entrepr
Mila - Institut québécois d'intelligence artificielle
Remote, Canada
- Full-time
- Remote
Program Manager - Scientific Entrepreneurship
Added 25 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- Full-time
With direction from the Project Manager, initiating and maintaining correspondence with Owner, Architect, Engineers, sub-trades and suppliers
Added 25 mins ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 25 mins ago
C
Military Program Manager
CAE
Montreal, QC
- Full-time
CAE is seeking a Project Manager to lead the successful execution of one or more Defence & Security programs. The Project Manager is responsible for overseeing projects from initiation…
Added 25 mins ago
Procurement Project Manager
Alstom
Toronto, ON
Could you be the full-time Project Procurement Manager in Toronto, Canada, we’re looking for?
Added 41 mins ago
L
Database Administrator
LCBO
Toronto, ON
- Full-time
…strives for operational excellence? Reporting to the Senior Manager, Infrastructure, you will be responsible for the administration, maintenance, security, performance, and support of…
Added 41 mins ago
H
Improvement Project Implementation Intern
Hitachi
London, ON · (HE)Office_ON, Stoney Creek
- Full-time
Follow various projects to completion, working closely with CI leadership, factory manager, finance, and external vendors (this may include small kaizen events, non-capitalizable…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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