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Added 4 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in DAS project discussions.
Added 10 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Onward Willow, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
…EMPATHY</li></ul>WHAT IS YOUR ROLEAs a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective and existing customers across…
Added 10 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Thunder Bay, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
…EMPATHY</li></ul>WHAT IS YOUR ROLEAs a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective and existing customers across…
Added 14 mins ago
AS
retail sales associate
AARON'S STORE-F1088
Regina, SK
- $16 to $17 CAD / hour
- Full-time
- Part-time
- On-site
Aaron's Sales and Lease Regina is looking to hire an energetic and motivated Sales Associate/CSR. This full time position offers competitive wages plus commission and bonuses with a full…
Added 15 mins ago
RP
Inside Sales Professional
Reliable Parts
Montréal, QC
- $23 to $28 CAD / hour
- Full-time
- On-site
Position Purpose:The intent of Inside Sales is to use professionals to establish and strengthen relationships with prospects, leads and existing customers to maintain and grow sales with…
Added 22 mins ago
E
Bilingual Technical Trainer
Epiroc
Val-d'Or, QC
- Full-time
Establish a working relationship with customers / sales team / service team / technical services
Added 36 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Victoria, BC
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 42 mins ago
GD
Sales Representative
Green Diamond Equipment
Alberton, PE
- Full-time
Sales Representative – BRP & John Deere Turf Equipment
Added 43 mins ago
ZS
Sales Representative - Toronto, ON
Zedcor Security Solutions
Toronto, ON · Etobicoke, Ontario
- Full-time
Zedcor is looking to add to our existing sales organization in the Toronto area. We are looking to hire Sales Representative. Sales Representatives are a crucial position as we continue to…
Added 53 mins ago
CL
Residence Services Representative
Campus Living Centres
Hamilton, ON
- Contract
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 1 hour ago
A&
Brand Representative - CF Toronto Eaton Centre, Hollister
Abercrombie & Fitch Co.
Toronto, ON
- Part-time
Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and…
Added 1 hour ago
VC
parts technician
Vermeer Canada Inc.
Brampton, ON
- $45,000 to $65,000 CAD / year
- Contract
- On-site
Build a Career That Makes an Impact* When equipment is down, every minute matters. As a Parts Representative with Vermeer Canada, you will be a trusted resource for customers and internal…
Added 1 hour ago
TP
Sales Representative
Target Products Ltd.
Calgary, AB
- $70,000 to $80,000 CAD / year
- Full-time
- On-site
…is seeking a highly motivated & energetic *Consumer Products Sales Representative *for Alberta. We offer a competitive salary to commensurate with experience, an auto allowance, an…
Added 1 hour ago
MI
Rep, Territory Sales Canada
MasterBrand, Inc.
Regina, SK · SK · Saskatchewan - Field (ON)
- Full-time
Responsibilities: Outside Sales – Territory Sales Representative. As a Territory Sales Representative you will be responsible for growing and maintaining business in the Dealer and Home…
Added 1 hour ago
C
Private Banking Advisor
CIBC
Ottawa, ON
- Full-time
…to conduct portfolio reviews and introduce new product and service solutions. Understand wealth generation by small to medium business enterprises and the complexity of monetizing their…
Added 1 hour ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Toronto, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 2 hours ago
A
Client Service Representative - Killam
ATB
Forestburg, AB · Killam, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 2 hours ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
Black & McDonald’s Vancouver Service Team is growing and we are seeking a bright, motivated and high performing individual to join our team in the role of Business Development…
Added 2 hours ago
CP
Delivery Driver CSR
CHC Paint & Body Shop Supplies
Oakville, ON
- $18 to $20 CAD / hour
- Part-time
- On-site
Delivery Driver/Customer Service Rep ? CHC Paint & Body Shop Supplies* CHC Paint & Body Shop Supplies is a fast-growing, innovative company proudly serving the Ontario collision repair…
Added 2 hours ago
AT
TELUS Part-Time Sales Representative
Associated Telecom Inc | TELUS & Koodo Authorized Dealer
Fort Saskatchewan, AB
- $15 to $17 CAD / hour
- Part-time
- On-site
…Authorized Dealer located in Fort Saskatchewan. Looking for a sales rep who is passionate about technology & is able to work in a sales environment meeting targets while still providing…
Added 2 hours ago
AE
Field Sales Representative - Fire Safety & Security Systems
Al-Maali Engineering
Field, BC
- Full-time
Strong communication skills, commitment to daily reporting, and familiarity with Aleppo’s industrial districts. Previous field sales experience is an advantage.
Added 2 hours ago
SC
B2B Industrial & Commercial Sales Representative
Sparkling Cleaners
Hamilton, ON
- Full-time
We are seeking a high-caliber B2B Independent Sales Representative / Closer to target business owners, facility directors, administrators, and commercial property managers.
Added 2 hours ago
AB
Sales Representative
Arctic Beverages Group of Companies
Thompson, MB
- Full-time
We are seeking an energetic and motivated Sales Representative to join our dynamic sales team from our Thompson, MB location . In this role, you will contribute to the overall success of…
Added 2 hours ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
…Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must have at least 4 years of experience in the investment…
Added 3 hours ago
TH
Leasing Consultant - ROQ City
Tricon Homes
Toronto, ON · ROQ City, Toronto ON
- Full-time
…fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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