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Added 11 mins ago
TO
Automotive Technician
Toyota On The Park
Toronto, ON
- Full-time
Toyota on the Park has an immediate opening for fully licensed automotive service technicians!
Added 11 mins ago
MT
QUALIFIED AUTOMOTIVE TECHNICIAN
Motor Trade Association (MTA)
Hamilton, ON
- Full-time
…seriously cool off-road race projects. We're looking for a Parts & Service Advisor who loves people, thrives in a fast-paced environment, and has a passion for the automotive industry. We…
Added 11 mins ago
TS
Cook
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
FC
Operations Supervisor-2
FedEx Canada
Corunna, ON
- Part-time
…proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the…
Added 11 mins ago
MS
Van Driver and Warehouse Support
Mission Services of London
London, ON
- Part-time
Mission Services of London is a non-profit social service agency dedicated to serving residents of London and Middlesex County with compassion and dignity. Mission Services of London’s…
Added 11 mins ago
UT
Corporate Services Assistant
Upper Thames River Conservation Authority
London, ON
- Full-time
Five years’ experience in a progressively responsible administrative and customer service role, including using a range of office equipment and tools.
Added 11 mins ago
TS
Christmas Campaign Supervisor
The Salvation Army in Canada
Kemptville, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
TS
Cook
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Wiseman Centre
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
TS
Christmas Campaign Supervisor
The Salvation Army Canada and Bermuda Territory
Kemptville, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
TS
Kettle Driver
The Salvation Army Canada and Bermuda Territory
Kemptville, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
CH
Project Manager/Hazardous Waste Specialist
Clean Harbors
Victoria, BC
- Full-time
Support operational improvements and branch service initiatives.
Added 11 mins ago
E
Junior Hazardous Materials Technician (Bilingual)
EXP
Ottawa, ON
- Full-time
Experience working in a client-focused environment with demonstrated customer service skills.
Added 11 mins ago
Business Advisor - North York District, ON
Scotiabank
Toronto, ON
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 11 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Matane, QC
A valid Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
Added 11 mins ago
Rural and Suburban Mail Carrier, On-call Relief - Vaudreuil-Dorion 1
Canada Post - Postes Canada
Vaudreuil-Dorion, QC
Possess a valid permanent provincial driver’s license - class 5 or G.
Added 11 mins ago
Driver
Canadian Blood Services
London, ON
Canadian Blood Services is looking for a Regular part-time Driver to join our dynamic Supply Chain Operations East team.
Added 27 mins ago
WC
Sr System Account Manager LC & MS
Waters Corporation
AB · BC
- Other
At least 3 years of chromatography and mass spectrometry experience. HPLC, Mass Spec, field sales, service and/or marketing is a plus
Added 41 mins ago
RS
truck driver-supervisor
RIGHT SERVICE RIGHT CHOICE
Mississauga, ON
- Full-time
Added 41 mins ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 41 mins ago
FG
customer satisfaction representative
Fastrack Glass
Mission, BC
- Full-time
Added 41 mins ago
O
restaurant manager
Osmow's
Mississauga, ON
- Full-time
Added 41 mins ago
PS
Operations Coordinator
Precision Specialized Inc.
Burford, ON
- Full-time
Help resolve service issues and respond to changing operational requirements.
Added 41 mins ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 56 mins ago
E
Regional Director – Quebec & Eastern Ontario / Directeur Régional – Québec et Est de l'Ontario
Everguard
Ottawa, ON
- Full-time
We are looking for a Regional Director – Quebec & Eastern Ontario to provide senior leadership across a diverse, geographically dispersed service region.
Added 1 hour ago
AC
Gérant 1090
Alimentation Couche-Tard
Levis, QC
- Full-time
…include Assistant Manager(s), Lead Representative(s) and Customer Service…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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