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Added 4 mins ago
MN
Safety Consultant
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…on major railway projects across Canada? As a System Safety Specialist, you’ll play a pivotal role in developing and maintaining the System Safety Management System for railway projects.…
Added 4 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 4 mins ago
UO
Administrative Assistant to the Chair
University of Waterloo
Waterloo, ON
- Full-time
Faculty of Engineering - Systems Design Engineering - Administration
Added 34 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
…customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud…
Added 3 hours ago
CA
Systems Integrator – Honeywell Safety Manager (SIS) Specialist
Cybertech Automation Inc
Edmonton, AB
- Full-time
Cybertech Automation designs and implements Industrial Control Systems and Industrial Software for clients spanning multiple industries. By providing an Automation focused workforce (EI&C)…
Added 4 hours ago
Specialist Product Ownership - BI Solution (12-months contract)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Job Title: Specialist Product Ownership - BI Solution (12-months contract)
Added 4 hours ago
A
Implementation Consultant - Americas
Ashby
Canada
- Full-time
…implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As…
Added 4 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 4 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 7 hours ago
A
Product Support Engineer - NAMER
Ashby
Canada
- Full-time
We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a growing AMER Support Engineering team of four and contribute to how we support customers…
Added 7 hours ago
BC
Electrical and Control Technical Specialist
BBA Consultants
Thunder Bay, ON
- Full-time
As an electrical and control technical specialist, you’ll play a key role in delivering high-quality process control, automation, instrumentation and electrical services across industrial…
Added 8 hours ago
VP
Project Control Specialist
Vancouver Pile Driving
North Vancouver, BC
- $90,000 to $110,000 USD / year
- Full-time
Vancouver Pile Driving Ltd. (VanPile) is seeking an Intermediate Project Controls Specialist to join our team at our Head Office in North Vancouver, BC. Reporting to the Project Controls…
Added 8 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 8 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We’re looking for a Technical Specialist, Real Property Management who thrives in a dynamic environment and enjoys solving complex facility and infrastructure challenges. In this role, you…
Added 8 hours ago
DC
Technical Specialist, Project Management (Project Assistant)
Defence Construction Canada
Petawawa, ON
- Full-time
Our Project and Program Management team is looking for a dynamic and detail-oriented Technical Specialist, Project Management (Project Assistant) to support innovative infrastructure and…
Added 9 hours ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
…an advanced suite of proprietary data-generation hardware, software, physical AI, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential…
Added 9 hours ago
AC
Electrical, Instrumentation & Control Specialist
Artelia Canada
Montreal, QC
- Full-time
Within the Telecommunications Department, as an Electrical, Instrumentation & Control (EIC) Specialist:
Added 9 hours ago
HS
Software Support Specialist
Henry Schein One UK
Surrey, BC
- Full-time
We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.
Added 9 hours ago
F
Senior Product Manager, Financial Infrastructure
Float
Remote, Canada
- Full-time
- Remote
…infrastructure. Reporting to the GM, Banking, you'll work across three engineering squads to build and maintain the infrastructure behind our corporate cards, payments, FX and banking…
Added 11 hours ago
N
Marketing Specialist
NexaVolts
Vaughan, ON
- Contract
…development, customer communications, and sales support. The Marketing Specialist will work closely with NexaVolts’ sales, engineering, and technical teams to understand customer…
Added 11 hours ago
Software Developer- RPA / UiPath Specialist
Open Text Corporation
Mississauga, ON
As a Software Developer specializing in Robotic Process Automation (RPA), UiPath, and emerging agentic AI technologies, you will design, develop, deploy, and support intelligent automation…
Added 11 hours ago
VM
QA Engineer
Vivid Machines
Toronto, ON
- Full-time
As an Intermediate QA Engineer, you will own the end-to-end Software Testing Life Cycle across our whole product: web applications, mobile apps, backend services, and the camera hardware…
Added 12 hours ago
ST
Surveying & Geomatics Solutions Specialist
Spatial Technologies
AB · Edmonton, AB
- Full-time
Experience selling technical products, equipment, software, or solutions, preferably within geomatics, surveying, engineering, or geospatial technology.
Added 12 hours ago
MO
Test Validation Engineer
Marketers on Demand
Toronto, ON · Greater Toronto Area, Canada
- $36 to $41 CAD / hour
- Contract
…technology to find an Integration, Test & Validation (ITV) Specialist. You'll join a team testing signaling systems for major UK rail modernization…
Added 12 hours ago
AS
Mechanical & Physical Engineer
Ardent SoftSol Inc.
Mirabel, QC
- $90 to $95 CAD / hour
- Contract
Work in close collaboration with Engineering Specialist such as Stress, M&P, and Aerodynamics.

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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