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Added 7 mins ago
PG
Guidewire Claim Center
Pacta Group
Markham, ON
- Contract
Job Title: Specialist - Package Implementation
Added 38 mins ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
…ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training…
Added 38 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
…activities. Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business…
Added 1 hour ago
KC
Tax Specialist, US Corporate Tax
KPMG Canada
Toronto, ON
- $80,613 to $106,000 CAD / year
- Full-time
Experience with US tax return preparation software (including Thomson’s GoSystems and OneSource), US tax research tools (including Thomson’s Checkpoint and Bloomberg’s BNA) and Microsoft…
Added 1 hour ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
Askuity is a Toronto-based retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity’s mission is to enable…
Added 3 hours ago
Community Health Nurse - Registered Nurse - Tri-cities Home Health
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 4 hours ago
MN
Safety Consultant
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…on major railway projects across Canada? As a System Safety Specialist, you’ll play a pivotal role in developing and maintaining the System Safety Management System for railway projects.…
Added 4 hours ago
UO
Research Graduate Programs Coordinator
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
…agendas, booking meetings, recording minutes, and monitoring the implementation of all decisions and action…
Added 7 hours ago
Manager - Design Services
City of Vancouver
Vancouver, BC
Leads the development, implementation and ongoing evolution of graphic standards, templates, style guides and visual systems that support consistency and usability across the organization.…
Added 8 hours ago
Inside Sales & Client Onboarding Specialist
Mantoria Inc.
Mississauga, ON
We are seeking an Inside Sales & Client Onboarding Specialist to manage the full lifecycle of a client relationship, from first contact to a smooth, successful start. You will split your…
Added 8 hours ago
A
Implementation Consultant - Americas
Ashby
Canada
- Full-time
As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with…
Added 10 hours ago
HH
Clinical Informatics Specialist
Hamilton Health Sciences
Hamilton, ON
- Full-time
The Clinical Informatics Specialist is responsible for the planning, design, development, training, implementation, evaluation and support of clinical information systems initiatives.…
Added 10 hours ago
HH
Clinical Informatic Specialist
Hamilton Health Sciences
Hamilton, ON
- Full-time
The Clinical Informatics Specialist is responsible for the planning, design, development, training, implementation, evaluation and support of clinical information systems initiatives.…
Added 10 hours ago
HH
Application Specialist (EPIC) - Cadence
Hamilton Health Sciences
Hamilton, ON
- Full-time
The Application Specialist (AS), focusing on the Cadence application is responsible for the configuration and administration of the HIS in support of end users. They will provide…
Added 10 hours ago
HH
Discharge Specialist
Hamilton Health Sciences
Hamilton, ON
- Full-time
Reporting to the Manager of the Satellite Health Facility, the Transitional Care/Discharge Specialist is a health professional who takes a leadership consultant role in the development and…
Added 11 hours ago
FH
Community Health Nurse - Registered Nurse - Tri-cities Home Health
Fraser Health Authority
Port Moody, BC
- $41.42 to $59.52 CAD / hour
- Other
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 11 hours ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. The incumbent(s) will support both the downtown campus and/or main campus, working closely with staff in a…
Added 11 hours ago
RM
Specialist, Education LTC
Regional Municipality of Peel
Canada
- Other
Specialist Education- LTCHealth Services – Long Term Care
Added 11 hours ago
IC
Business Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training…
Added 13 hours ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
…an advanced suite of proprietary data-generation hardware, software, physical AI, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential…
Added 14 hours ago
UO
Research Agreements Specialist
University of Victoria
Victoria, BC
- Full-time
The Research Agreements Specialist (RAS) plays a critical role in facilitating the timely and efficient review and negotiation of legal agreements necessary to enable research at the…
Added 14 hours ago
B
Accounts Receivable Specialist
Boldr
Toronto, ON
- Full-time
As a Senior Accounts Receivable Specialist your responsibilities and duties include processing customer payments and applying cash accurately across multiple channels to keep our accounts…
Added 14 hours ago
CR
Specialist, Strategic Reporting – Planning and Business Management
Canadian Red Cross
Canada
- Full-time
Title: Specialist, Strategic Reporting – Planning and Business Management
Added 16 hours ago
C
Embedded System Specialist - CF-18 Fighter Jet (North Shore)
CAE
Mirabel, QC
- Full-time
Join CAE’s embedded software development team and contribute to the operational effectiveness and evolving capabilities of the CF-18 fighter aircraft. You will participate in multiple…
Added 16 hours ago
C
Quality Management System Specialist
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
We have an opportunity for a Quality Management System Specialist to join our team. In this role, you will maintain the company’s quality management systems to ensure compliance with Good…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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