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Added 24 mins ago
R
Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
RTX
Longueuil, QC
- Full-time
Added 26 mins ago
Product Support Specialist
Kodak
Burnaby, BC
The KSD Product Specialist is responsible for supporting customer escalations from regional service teams and acting as the escalation focal point for customer and internal service…
Added 30 mins ago
GB
Sales Solutions Specialist
GeoTraceability by OPTEL
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
OPTEL is one of the world’s leading providers of traceability systems. Our mission: to use innovative technologies to build a better world through responsible capitalism.OPTEL’s renowned…
Added 58 mins ago
Automation and Optimization Technology Specialist
Global Cellulose Fibers
Grande Prairie, AB
The Automation and Optimization Technology Specialist is responsible for administering and maintaining new and existing automated systems that streamline operational processes, enhance…
Added 58 mins ago
D
Quality Engineering Specialist
Dynacast
Peterborough, ON
- $1,340 to $1,640 CAD / year
- Full-time
To assess the risk of producing and shipping to our Customer non-conforming product and to recommend preventative actions to systems and processes to reduce and eliminate such risks.
Added 58 mins ago
V
People Operations Specialist
VitalBio
Oakville, ON
- Full-time
Coordinate employee leaves from an administrative perspective, ensuring documentation, systems and records stay organized and up to date.
Added 59 mins ago
AS
Enterprise Resources Planning Specialist
Adamson Systems Engineering
Port Perry, ON
- Full-time
We are hiring an experienced, self-motivated ERP Specialist to support engineering, production planning, and new product introduction (NPI) in a lean manufacturing environment. This role…
Added 59 mins ago
B
Quality Specialist – LNG Trains & Inlet Gas Facilities Construction
Brunel
Kitimat, BC
- Contract
…supporting the successful implementation of quality management systems, contractor quality programs, and defect prevention initiatives throughout project execution. Working closely with…
Added 1 hour ago
CI
Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
Implement and enforce appropriate quality controls across projects, ensuring compliance with CNSC regulations, nuclear codes, standards, and internal quality systems.
Added 1 hour ago
WI
Proposal Specialist
WSP in Canada
AB · Edmonton, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
Proposal Specialist
WSP
AB · Edmonton, AB
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 2 hours ago
W
Identity Specialist II (Identity and Access Management - IAM Engineer II)
WorkSafeBC
Richmond, BC
- Full-time
…across cutting-edge CIAM and IGA platforms? As an Identity Specialist II, you’ll design and operate modern identity solutions using ForgeRock (Ping Identity), SailPoint, and Microsoft Entra…
Added 2 hours ago
M
Spécialiste infonuagique et DevOps / Cloud & DevOps Specialist
Montrium
Montreal, QC
- Full-time
Added 2 hours ago
Maintenance Specialist
Organigram
Winnipeg, MB
Reporting to the Maintenance Supervisor, the Maintenance Specialist is responsible for installing, troubleshooting, repairing, and maintaining production and facility equipment to support…
Added 2 hours ago
SI
Continuous Improvement, Site Lead
Saputo Inc.
Georgetown, ON
- Full-time
…Lead will report indirectly (dotted line) to the CI Regional Specialist/Manager at the corporate level, and both must continually challenge and support the plant to ensure that the Saputo…
Added 2 hours ago
Maintenance Specialist
Organigram
Winnipeg, MB
Reporting to the Maintenance Supervisor, the Maintenance Specialist is responsible for installing, troubleshooting, repairing, and maintaining production and facility equipment to support…
Added 2 hours ago
OT
Fire Protection Specialist
Ontario Transit Group
Toronto, ON
- Full-time
The FPS (Fire Protection System) Specialist is responsible for overseeing and managing all FPS coordination activities within the OTG scope across all 7 OLS stations and 3 buildings,…
Added 2 hours ago
SR
Senior Automation Specialist
STRIVE Recruitment Inc.
Cambridge, ON
- $80,000 to $95,000 CAD / year
- Full-time
We are currently working with an established organization specializing in industrial automation and systems integration that is looking for an experienced Senior Automation Specialist to…
Added 2 hours ago
EC
Electronic Specialist
Experis Canada
Sainte-Anne-de-Bellevue, QC
- Full-time
Join our team in Montreal as an Electronics Inspector in our Satellite Systems division and take part in innovative projects that push boundaries of space technology!
Added 3 hours ago
DC
Service Partner Program Specialist - ONSITE
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
Added 3 hours ago
SE
Strategic Sourcing Specialist
SLEEGERS Engineered Products Inc
London, ON
- Full-time
…unites highly skilled fabrication skill sets with innovative engineering professionals to produce exceptional products for our target marketplaces. We are a rapidly growing company serving…
Added 3 hours ago
AA
Spécialiste en Système EWIS/ Electrical Wiring Interconnection System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Electrical Wiring Interconnection System Specialist
Added 4 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 4 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 4 hours ago
LE
Junior Operational Improvement Specialist (In-Person)
Lynx Equity Limited
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
The Junior Operational Improvement Specialist supports operational excellence through continuous improvement initiatives and the consistent application of warehouse and manufacturing best…

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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