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Added 14 mins ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Work with clients and stakeholders to offer strategic and technical guidance on security incidents and services, promoting customer satisfaction and retention.
Added 14 mins ago
PT
Technician II Service
Paladin Technologies
Toronto, ON
- Full-time
Provide customer with training for proper system usage, and respond to technical inquiries
Added 14 mins ago
BW
Unit Clerk, Ambulatory Clinic, Menopause Midlife Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…policies and procedures, established priority levels and medical/technical staff schedules by methods such as receiving referrals/requests for appointments, booking appointments according…
Added 14 mins ago
Y
Transitions Specialist
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…partner firms over to Q Wealth. You will provide excellent service to our partner firms by adding value and facilitating the transfer and transition process for them and their clients. You…
Added 14 mins ago
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Global Team Lead SC Material Master Data
BASF
Calgary, AB
- Full-time
Defining and monitoring data quality metrics, KPIs, and service levels, while implementing proactive monitoring, remediation, root cause analysis, and corrective actions.
Added 14 mins ago
TU
Senior Admissions Officer
The University of British Columbia
Vancouver, BC
- $4,881 to $5,255 CAD / month
- Full-time
Acts as resource person to all Recruitment and Admissions employees in the admissions area providing training, technical support and overseeing maintenance and data entry for business…
Added 14 mins ago
C
Security Technician - Service YYC
Convergint
Calgary, AB
- Full-time
Convergint is currently recruiting for a Security Technician - Service to join our growing team. As a Junior Security Technician, and under direct supervision, you will be responsible for…
Added 14 mins ago
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IT Administrator
Ausenco
Burnaby, BC
- Full-time
Administer and resolve Level 1 & 2 IT incidents and service requests using ITSM tools
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Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
As a Contact Center Business Systems Analyst, you will connect business and customer experience goals with the technology behind them. You’ll work closely with contact center operations,…
Added 14 mins ago
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TV Station Coordinator - Canada
Simply.TV
Canada
- Full-time
The role combines data operations, technical problem-solving, and external communication. You will work closely with our ingest and technical teams, as well as broadcasters and content…
Added 14 mins ago
AC
Administrateur(trice) Aux Réclamations/claims Administrator
Aston Carter
Saint-Eustache, QC
- $31.51 to $35.42 CAD / hour
- Contract
The Claims Administrator serves as a key liaison between the Warranty team, clients, and the Technical Material Analysis Center (TMAC). This role is responsible for validating, processing,…
Added 17 mins ago
WR
Guest service supervisor
Whistler Reception & Property Care
Whistler, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 28 mins ago
HW
Agribusiness Insurance Account Executive
Harvard Western Insurance
Regina, SK
- Full-time
Coordinate and execute day-to-day client service, technical advice, and quality account management in line with HWI service standards.
Added 28 mins ago
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Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable SaaS service.
Added 28 mins ago
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Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 28 mins ago
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Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 28 mins ago
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Sr. Manager, Product Management
OpenText
Mississauga, ON
- Full-time
Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable SaaS service.
Added 28 mins ago
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Consultant
OpenText
Richmond Hill, ON
- Full-time
Drive customer satisfaction by providing technical expertise, proactive problem resolution, and a high-quality service experience.
Added 28 mins ago
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Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Coordinate the various resources involved in the development and execution of projects and customer requests.
Added 28 mins ago
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Sr. Manager, Product Management
OpenText
Richmond Hill, ON
- Full-time
Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable SaaS service.
Added 28 mins ago
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Technical Expert, Engineering - Aircraft Loads
Bombardier
Montreal, QC
- Full-time
…environment where it will thrive and grow into a great product or customer experience. Your ideas are our…
Added 29 mins ago
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Maintenance Person
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Medicine Hat, AB
- Part-time
Practices regular preventative maintenance and upgrades as necessary, all technical services & components of the building including electrical systems, mechanical systems, energy management…
Added 29 mins ago
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Rental Technician Edmonton, AB
BearCom
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- Other
…products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help…
Added 29 mins ago
Security Technician - Service YYC
Convergint Technologies Ltd
Calgary, AB
Convergint is currently recruiting for a Security Technician - Service to join our growing team. As a Junior Security Technician, and under direct supervision, you will be responsible for…
Added 29 mins ago
EI
Logistics & Warehousing Manager
EPC Industries Limited
NS
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Ensures high-quality movement of finished goods from production facilities to the customer

Roche

Field Service Implementation Representative - Ontario

ON, Canada
Canada DIA Field - Central, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Ontario.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining complex laboratory diagnostic equipment at customer sites. They provide technical support and ensure seamless integration of hardware and software solutions to minimize service disruptions.

Requirements

Candidates must hold a diploma in electronic technology or a related field and possess at least 5 years of relevant field service experience. The role requires strong IT and network knowledge, excellent communication skills, and the ability to travel 95% of the time.

Skills

Field service
Technical installation
Problem solving
Customer support
IT systems
Network infrastructure
Clinical chemistry
Immunoassay
Molecular diagnostics
Pathology
Urinalysis
Automation solutions
Preventative maintenance
Hardware configuration
Software configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Clinical Chemistry
Immunoassay
Molecular
Pathology
Urinalysis
Automation
Diagnostics
IT Systems
Network Infrastructure
Preventative Maintenance
Hardware
Software
RIS
Technical Support
Customer Experience
Installation
Electronic Technology
Laboratory Systems
Roche
Healthcare

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