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Roche

Field Service Implementation Representative - Quebec

Quebec, QC, Canada
Canada DIA Field-Quebec, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Représentant(e) du soutien à l'implantation

Location: Preference for bilingual candidates (English and French) based in Québec.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

As the Field Support Implementation Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, molecular, pathology, urinalysis, and automation solutions.

You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Montreal area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Quebec is 79,144.00 and 103,876.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Read the full bilingual original

The Position

Représentant(e) du soutien à l'implantation

Lieu : Préférence pour les candidat(e)s bilingues (anglais et français) basé(e)s au Québec.

Un avenir plus sain. C’est ce qui nous pousse à innover. À faire progresser la science de manière continue et à veiller à ce que chacun ait accès aux soins de santé dont il a besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps à passer avec ceux que nous aimons. C’est ce qui fait de nous Roche.

Roche est une entreprise florissante qui offre de passionnantes opportunités de carrière. Nous vous encourageons et vous soutenons dans le développement de vos domaines d’intérêt, ce qui vous préparera à la prochaine étape de votre parcours professionnel. Nous savons que la réussite de notre entreprise repose sur notre personnel, et nous valorisons nos employés. Notre engagement est de créer un environnement de travail où se sentir valorisé, respecté et responsabilisé est une expérience quotidienne.

L'opportunité :

En tant que Représentant(e) du soutien à l'implantation, vous faites partie d’une équipe d’experts qui joue un rôle crucial dans le soutien aux hôpitaux et laboratoires clés pour l’installation et le bon fonctionnement de leurs solutions de chimie clinique, d’immunoanalyse, de biologie moléculaire, d’anatomopathologie, d’analyse d’urine et d’automatisation.

Vous êtes une personne efficace pour résoudre les problèmes, passionnée par le milieu de la santé et vous comprenez l’importance de nos solutions pour l’expérience client et les soins aux patients. Votre passion pour la résolution de problèmes et la satisfaction de la clientèle s’appuie sur vos connaissances techniques pour offrir une expérience client exceptionnelle. Vous fournirez un soutien rapide, précis et constant à nos clients afin de minimiser toute interruption de leurs prestations de services diagnostiques.

Ce rôle est principalement axé sur les installations et les modifications, mais n'exclut pas le soutien à la maintenance et aux réparations, au besoin.

Orientation client et expérience : Adopter une approche axée sur le client pour offrir une expérience fluide et positive, en respectant les normes administratives et d’expérience client lors de chaque interaction de service.
Communication et collaboration : Communiquer régulièrement avec les membres de l'équipe (squad) aux niveaux national et régional ainsi qu'avec le gestionnaire national de la mise en œuvre afin de partager des perspectives sur l'environnement client, leurs attentes et leur expérience. Participer aux réunions de service, de vente et aux rencontres avec les clients, au besoin.
Mise en œuvre et déploiement : Agir à titre de membre ou de responsable de l'équipe de mise en œuvre pour installer et configurer les composants matériels et logiciels des instruments, et optimiser le déroulement efficace des installations (y compris les inspections préalables du site, l'installation technique, les mises à niveau et la résolution de problèmes, au besoin).
Soutien d'équipe, responsabilisation et couverture : Assurer le remplacement d'autres représentants du soutien lors des vacances et des rotations de jours fériés, au besoin.
Gestion administrative et documentation : Documenter toutes les activités liées au service (inventaire, dossiers d'intervention, rapports de dépenses, etc.) pour faciliter une transition harmonieuse vers les équipes régionales. Gérer les activités administratives quotidiennes.
Maintenance et soutien technique : Effectuer la maintenance préventive et la résolution des bulletins de service technique pour soutenir les équipes régionales, et travailler avec les équipes locales pour installer et configurer les composants matériels et logiciels des instruments, selon les besoins.
Intégration des systèmes informatiques : Travailler avec les spécialistes des applications RIS et les équipes de spécialistes techniques locaux pour installer, configurer et soutenir les composants matériels et logiciels informatiques, selon les besoins.

Qui vous êtes:

Vous détenez un diplôme d’études collégiales (DEC) en technologie électronique ou une formation équivalente ET possédez plus de 5 ans d’expérience pertinente dans le service sur le terrain.
Vous faites preuve d'une expérience préalable en soutien à la clientèle.
Dans ce poste, vous serez en contact avec des collègues partout au Canada, donc un niveau d'anglais compétent et une maîtrise du français sont requis.
Vous démontrez des connaissances des systèmes informatiques et de l’infrastructure réseau.
Vous faites preuve d’excellentes compétences en communication, en soutien client et en relations interpersonnelles.
Ce poste exige 95 % de déplacements, y compris des découchés (nuits à l'extérieur), et requiert que la personne réside dans un rayon de 100 km d’un aéroport métropolitain majeur dans la région du Grand Montréal.
Vous détenez un permis de conduire valide et complet au Canada.
S'agissant d'un rôle sur le terrain, des déplacements périodiques pour la formation au Canada, en Europe et aux États-Unis sont requis.

Atouts :

Vous avez de l'expérience en laboratoire.
Vous démontrez une connaissance des systèmes de laboratoire Roche actuels.

Aucune prestation de réinstallation n'est offerte pour ce poste.

Field Service Implementation Representative

Location: Preference for bilingual candidates (English and French) based in Québec.

The Opportunity:

This role is installations and modifications focused but does not exclude maintenance and repair support, as required.

Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
Communication & Collaboration: Communicate regularly with national and regional squad members and the National Implementation Manager to gain or share perspective on the customer environment, their expectations, and their experience. Participate in service, sales and customer meetings, where required.
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of installations (including pre-site inspections and technical installation, upgrades, and issue resolution, where required).
Team Support, Accountability & Coverage: Back up other Support Representatives for vacation and holiday rotation coverage, where required.
Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
Maintenance & Technical Support: Perform preventative maintenance and technical service bulletin resolution to support regional teams, and work with local teams to install and configure instrument software and hardware components, as needed.
IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.

Who you are:

You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
You demonstrate prior customer support experience.
In this position, you will be servicing customers across Canada. French/English bilingualism strongly preferred.
You demonstrate knowledge of IT systems & Network infrastructure.
You demonstrate strong communication skills, customer support skills and interpersonal skills.
This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Montreal area.
You hold a full, valid driver's license in Canada.
As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.

Preferred:

You have laboratory experience.
You demonstrate knowledge of current Roche laboratory systems.

Relocation benefits are not available for this posting.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

The Field Service Implementation Representative is responsible for installing, configuring, and maintaining diagnostic laboratory instruments at customer sites. They provide technical support and ensure seamless system integration while maintaining high standards of customer service.

Requirements

Candidates must hold a diploma of collegial studies (DEC) in electronic technology or equivalent and possess over 5 years of relevant field service experience. Proficiency in both English and French, along with a valid driver's license and the ability to travel 95% of the time, is required.

Skills

Field service
Technical support
Customer support
Hardware installation
Software configuration
Problem solving
Preventative maintenance
IT systems
Network infrastructure
Laboratory systems
Clinical chemistry
Immunoanalysis
Molecular biology
Pathology
Urinalysis
Automation

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Implementation
Healthcare
Diagnostics
Clinical Chemistry
Immunoanalysis
Molecular Biology
Pathology
Urinalysis
Automation
Hardware
Software
IT Systems
Network Infrastructure
Preventative Maintenance
Technical Support
Customer Experience
Laboratory
Roche
Electronic Technology
Installation
Configuration
Troubleshooting
Service Bulletin
RIS
Field-based
Travel
Bilingual

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