Find work in Canada.

324,353 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Business Managment Specialist - Enterprise Payments Standards and Monitoring
TD
Toronto, ON
Full-time
Maintain program tools, records, role assignments, accountability-owner information, review archives, and supporting documentation to preserve accuracy and auditability.
Added 21 mins ago
Field Representative
Trimac Transportation
Richmond, BC
$70,000 to $90,000 CAD / year
Full-time
The Specialist, Field Representative is responsible for supporting the Terminal Manager in the
Added 21 mins ago
Information Technology Network Specialist
BoomerangFX
Mississauga, ON
$50,000 to $60,000 CAD / year
Full-time
…matched by our ambition to disrupt and dominate the healthcare technology…
Added 22 mins ago
Senior Advisor, Internal Audit and IT Specialist
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a senior internal audit advisor and IT specialist, you contribute to internal audit, inspection, assurance, and compliance activities related to information systems. You conduct audits…
Added 22 mins ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG
Montreal, QC · Quebec, QC
Full-time
Our Technology Risk Consulting practice in Montréal is seeking a Manager, SOC 2 Assurance and Cybersecurity Advisory. This is a client-facing leadership role for an experienced professional…
Added 37 mins ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Missions System International
Cole Harbour, NS · Ottawa, Ontario
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 37 mins ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 51 mins ago
Video Conference Support Engineer - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Information Technology Specialist 3
Added 51 mins ago
Senior Field Specialist, Managed Services (12-month contract)
The Salvation Army in Canada
Toronto, ON
Contract
The Senior Field Specialist, Managed Services supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations, ensuring availability, performance, and…
Added 51 mins ago
Senior Product Manager
Blair Health
Toronto, ON
Full-time
At Blair, we believe specialist expertise shouldn't be limited by the number of specialists available. Our platform combines clinical expertise with LLM-powered technology so licensed…
Added 51 mins ago
Continuous Improvement Analyst - Management Analyst 3 OR Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Conduct agency-level analyses and provide DHS leaders with information necessary for decision-making.
Added 53 mins ago
Principal Software Engineer, (Adobe - AEM)
DEPT®
Canada
…ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still…
Added 53 mins ago
Material Management Specialist
Trench Group GmbH
Pickering, ON
$70,000 to $82,000 CAD / year
We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and…
Added 1 hour ago
Accounting Manager
AIP Connect
Mississauga, ON
Full-time
The Accounting Manager is responsible for overseeing the day-to-day accounting operations of the Company while ensuring the timely, accurate, and efficient delivery of financial information.
Added 1 hour ago
Customer Solutions Specialist
Mattr
Calgary, AB · BC
At Xerxes HydroChain, the Customer Solutions Specialist plays a critical role in turning project opportunities into successful business outcomes. This position serves as the central point…
Added 1 hour ago
Pharmacy Informatics Specialist Clinical Applications
St. Michael's Hospital
Toronto, ON
Temporary
Pharmacy Informatics can be defined as the use and integration of data, information, knowledge, technology and automation in the medication use process for the purpose of improving health…
Added 1 hour ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
$65,000 CAD / year
Full-time
Added 1 hour ago
SENIOR NETWORK INFRASTRUCTURE SPECIALIST
Buchanan Technologies
Brampton, ON
Full-time
A University Degree/College Diploma in Computer Science, Computer Engineering, Information Technology; or an equivalent combination of education and experience.
Added 1 hour ago
Datacom Inside Sales Specialist
Rexel Atlantic
Dartmouth, NS
Full-time
We are currently seeking a person to fill the Datacom Inside Sales Specialist in our Dartmouth location.
Added 1 hour ago
Admissions and Recruitment Specialist, International
Mount Royal University
Calgary, AB
Part-time
Reporting to the Director, Admissions and Recruitment, the Admissions and Recruitment Specialist, International plays a key role in achieving MRU’s international enrolment goals. The…
Added 1 hour ago
Collaboration Technical Specialist-2
CIBC
Toronto, ON
Full-time
…Microsoft Purview, Microsoft Copilot, Microsoft Forms, and Information Protection. Investigate and resolve incidents, service disruptions, governance issues, data classification challenges,…
Added 1 hour ago
Senior Specialist - Cybersecurity
Parkland Corporation
Calgary, AB
Full-time
The Senior Security Specialist is responsible for supporting and enhancing the organization's cybersecurity operations through proactive threat detection, incident response, vulnerability…
Added 1 hour ago
Lead Specialist, IT Cybersecurity
Parkland Corporation
Calgary, AB
Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 1 hour ago
Senior On-Site Service Specialist
Ricoh
Toronto, ON
Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 1 hour ago
Programmatic Specialist (Remote Canada)
Directive
Remote, Canada
Full-time · Remote

Roche

IT Workplace Professional

Laval, QC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English · French
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

The Position

IT Workplace Professional

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

As an IT Workplace Professional, you will have oversight of IT end user services at Roche Diagnostics affiliate As part of an agile team focusing on creating a great employee IT experience, you will function as a team specialist here. Partnering with key business stakeholders, you will analyze business requirements and propose IT solutions to challenges. You will provide timely communication and ensure end user adoption of the solutions. In addition to that, you will also:

Monitor and keep the service level agreement with the business for onsite IT support (Incidents, Requests fulfilments, etc., according to ITIL best practices)
Achieve top ratings on customer satisfaction for End-User Services and ensure that end-users and local management are satisfied with IT support
Support and ensure the timely implementation of Global/Regional IT initiatives at the site
Provide support and guidance for onsite services (e.g. events and meetings) and propose opportunities to optimize our service delivery using Global guidelines as a reference
Support incident/request management and measure performance against agreed service level agreement (SLA)
Manage service providers and vendors including contract management and service reviews
Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions

Who You Are

You hold an Associates degree in Computer Science, Engineering, Information Technology or a related discipline, and a minimum of 5 years of experience providing IT onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains
In this position, you will be servicing customers across Canada, therefore a proficient level of English and French is required
You demonstrate experience with running high performing environments and professional experience in operational IT services in multiple fields of technical experience
You demonstrate understanding of operating systems, devices and applications including the Google Suite of Applications, MS Office, etc
You possess knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet) is preferred
You must have a good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms
You demonstrate excellent working knowledge of the ITIL Incident Management processes in an IT service delivery environment
You have experience with the ServiceNow ticketing system is a plus

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Laval is 66,040.00 and 86,677.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Read the full bilingual original

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

IT Workplace Professional

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

As an IT Workplace Professional, you will have oversight of IT end user services at Roche Diagnostics affiliate As part of an agile team focusing on creating a great employee IT experience, you will function as a team specialist here. Partnering with key business stakeholders, you will analyze business requirements and propose IT solutions to challenges. You will provide timely communication and ensure end user adoption of the solutions. In addition to that, you will also:

Monitor and keep the service level agreement with the business for onsite IT support (Incidents, Requests fulfilments, etc., according to ITIL best practices)
Achieve top ratings on customer satisfaction for End-User Services and ensure that end-users and local management are satisfied with IT support
Support and ensure the timely implementation of Global/Regional IT initiatives at the site
Provide support and guidance for onsite services (e.g. events and meetings) and propose opportunities to optimize our service delivery using Global guidelines as a reference
Support incident/request management and measure performance against agreed service level agreement (SLA)
Manage service providers and vendors including contract management and service reviews
Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions

Who You Are

You hold an Associates degree in Computer Science, Engineering, Information Technology or a related discipline, and a minimum of 5 years of experience providing IT onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains
In this position, you will be servicing customers across Canada, therefore a proficient level of English and French is required
You demonstrate experience with running high performing environments and professional experience in operational IT services in multiple fields of technical experience
You demonstrate understanding of operating systems, devices and applications including the Google Suite of Applications, MS Office, etc
You possess knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet) is preferred
You must have a good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms
You have experience troubleshooting hardware /software /mobile devices
You demonstrate excellent working knowledge of the ITIL Incident Management processes in an IT service delivery environment
You have experience with the ServiceNow ticketing system is a plus

Relocation benefits are not available for this position.

Un avenir en meilleure santé. C’est ce qui nous pousse à innover. À faire progresser continuellement la science et à veiller à ce que chaque personne ait accès aux soins de santé dont elle a besoin, aujourd’hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps à passer avec ceux que nous aimons. C’est ce qui fait notre identité chez Roche.

L'opportunité

En tant que IT Workplace Professional, vous superviserez les services informatiques destinés aux utilisateurs finaux au sein de la filiale Roche Diagnostics. Au sein d'une équipe agile axée sur la création d'une excellente expérience informatique pour les employés, vous agirez en tant que spécialiste. En partenariat avec les principales parties prenantes de l'entreprise, vous analyserez les besoins d'affaires et proposerez des solutions informatiques adaptées aux défis. Vous assurerez une communication rapide et veillerez à l'adoption des solutions par les utilisateurs finaux. De plus, vous devrez :

Surveiller et respecter l'accord de niveau de service (SLA) conclu avec l'entreprise pour le support informatique sur site (incidents, traitement des demandes, etc., conformément aux meilleures pratiques ITIL)
Obtenir des évaluations maximales en matière de satisfaction client pour les services aux utilisateurs finaux et veiller à ce que ces derniers ainsi que la direction locale soient satisfaits du support informatique
Soutenir et assurer la mise en œuvre rapide des initiatives informatiques mondiales/régionales sur le site
Offrir un soutien et des conseils pour les services sur site (ex. : événements et réunions) et proposer des occasions d'optimiser notre prestation de services en utilisant les directives mondiales comme référence
Prendre en charge la gestion des incidents et des demandes, et mesurer la performance par rapport aux accords de niveau de service (SLA) convenus
Gérer les prestataires de services et les fournisseurs, y compris la gestion des contrats et les revues de service
Diriger et déployer des projets d'infrastructure réseau mondiale/locale, de téléphonie, d'environnement de travail, de matériel informatique et d'expérience employé, tout en mesurant le succès et l'adoption de ces solutions

Qui vous êtes

Vous détenez un diplôme d'études collégiales (DEC / Associate Degree) en informatique, en génie, en technologies de l'information ou dans une discipline connexe, et comptez au moins 5 ans d'expérience dans le soutien technique informatique sur site et/ou à distance aux utilisateurs finaux dans des environnements PC et Mac, avec une expérience couvrant plusieurs domaines
Dans ce poste, vous allez collaborer avec des clients partout au Canada ; la maîtrise de l'anglais et du français est donc requise
Vous démontrez une expérience dans la gestion d'environnements à haute performance ainsi qu'une expérience professionnelle dans les services informatiques opérationnels à travers plusieurs champs d'expertise technique
Vous démontrez une bonne compréhension des systèmes d'exploitation, des appareils et des applications, notamment la suite d'applications Google, MS Office, etc
Une connaissance des concepts de réseau (ex. : TCP/IP, réseau Windows/Mac, sans fil, Ethernet) est privilégiée
Vous devez avoir une très bonne compréhension des technologies de web conférence et mobiles, ainsi qu'une compréhension des équipements audiovisuels en lien avec les plateformes PC/Mac
Vous avez de l'expérience dans le dépannage de matériel, de logiciels et d'appareils mobiles
Vous démontrez une excellente connaissance pratique des processus de gestion des incidents ITIL dans un environnement de prestation de services informatiques
Une expérience avec le système de gestion des billets ServiceNow constitue un atout

Le remboursement des dépenses de déménagement n’est pas offert pour ce poste.

The expected salary range for this position based on the primary location of Laval is 66,040.00 and 86,677.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Oversee onsite end-user IT services, manage incidents and requests against agreed service levels, and maintain high customer satisfaction. Coordinate vendors and deliver local and global workplace, network, telephony, hardware, and employee-experience initiatives while supporting adoption and service optimization.

Requirements

Requires an associate degree in computer science, engineering, information technology, or a related discipline, plus at least five years of technical support experience in PC and Mac environments. Candidates must be proficient in English and French and have experience with operational IT services, ITIL incident management, troubleshooting, workplace technologies, and end-user applications; network knowledge and ServiceNow experience are advantageous.

Skills

End-User IT Support
Incident Management
ITIL
PC and Mac Support
Hardware and Software Troubleshooting
Mobile Device Support
Network Infrastructure
TCP/IP Networking
Wireless Networking
Telephony
Audio-Visual Equipment
Web Conferencing
Google Workspace
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

End-User Services
Onsite IT Support
Remote Technical Support
ITIL
Incident Management
Request Management
Service Level Agreement
Customer Satisfaction
ServiceNow
PC
Mac
Operating Systems
Google Workspace
Microsoft Office
TCP/IP
Windows Networking
Mac Networking
Wireless Networking
Ethernet
Web Conferencing
Mobile Technologies
Audio-Visual Equipment
Hardware Troubleshooting
Software Troubleshooting
Network Infrastructure
Telephony
Vendor Management
Contract Management
Employee Experience
Pharmaceutical Manufacturing

Report this job