Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
D
Technician, Office work and operations
Desjardins
Montreal, QC · Levis, QC
- Full-time
Conduct technical studies, research and analysis and serve as resource person for the submission of solutions and action plans
Added 4 mins ago
FB
Accountant
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Full-time
Strong supervisory, organizational, problem-solving, and communication skills.
Added 4 mins ago
C
Film Buyer
Cineplex
Toronto, ON
- Full-time
…specific region. You will also assist in a variety of data analysis projects, ranging from monthly financial reporting and accrual processes to strategic business insight…
Added 4 mins ago
CT
Junior Treasury Analyst - (6 Month Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
Good quantitative and problem-solving skills, with close attention to detail and accuracy.
Added 4 mins ago
B
Market Leader - Financial Planning
BMO
Halifax, NS · Nova_Ctr
- Full-time
Analytical and problem solving skills - In-depth / Expert.
Added 4 mins ago
Senior Analyst, Lending Business Technology
BMO
Toronto, ON · YNG
Why Join the Lending Business Technology Team?
Added 4 mins ago
B
Data Analyst, Winter 2027 (Co-o/Internship) - 8 months
BMO
Toronto, ON · YNG
- Full-time
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
Added 4 mins ago
B
Distribution Intern, GAM, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Analytical and problem-solving skills - Good.
Added 4 mins ago
B
Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
You build relationships easily and enjoy solving business problems with others.
Added 4 mins ago
UO
Quality Assurance Automation Developer
University of Alberta
Edmonton, AB
- Full-time
The position combines software development, quality assurance, technical analysis and problem-solving to plan and execute testing activities, validate application functionality and data…
Added 4 mins ago
M
Director, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Success in this role requires strong analytical judgment, technical fluency, curiosity, collaborative problem-solving, and a demonstrated ability to use AI and automation to improve the…
Added 4 mins ago
A
Responsable des tests et intégration des développements / Development Test & Integration Leader
Airbus
Mirabel, QC
- Full-time
Added 4 mins ago
TM
Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
Strong decision-making, planning and problem-solving abilities
Added 4 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Analyzes and reviews existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members.
Added 4 mins ago
TU
Utilities Electrical Engineer
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…cyclical and preventative maintenance programs and develops business models. This position is the in-house professional and subject matter expert for all University departments with respect…
Added 4 mins ago
TH
ANALYSTE FINANCIER PRINCIPAL - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
Prepare financial analysis and forecasts for the use in the development of financial business decisions.
Added 4 mins ago
FS
Assistant Plant Controller
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
The Assistant Plant Controller provides financial oversight, analysis, budgeting, costing, inventory management, and business support to the Controller and Senior Leadership Team. This role…
Added 4 mins ago
MC
Business Analyst
Meridian Credit Union
St. Catharines, ON
- Full-time
The Business Analyst collaborates with Information Technology and business units to assess, analyze, and document business and system requirements in support of effective solution delivery…
Added 4 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…Meridian Retail Banking. The role coordinates tools, reporting, business insights, coaching resources, campaigns and enablement initiatives that help improve branch-leader effectiveness,…
Added 4 mins ago
RD
Associate
RBC Dominion Securities
Ottawa, ON
- Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 4 mins ago
R
Operations Specialist- EN
RBC
Montreal, QC
- Full-time
Use problem solving tools and analysis techniques to break apart complex situations/problems in a systematic way, go beyond answering questions to identify issues
Added 4 mins ago
D|
Industrial Engineer
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Volunteer
Strong analytical, problem-solving, data-management, and process-improvement skills.
Added 4 mins ago
AF
Program Manager - Strategic Marketing
Armstrong Fluid Technology
Toronto, ON
- Full-time
Market and Competitive Insights – Market sizing, trends, growth forecasting, adjacencies analysis, trends analysis, strategic shifts, competitor monitoring, RMS definitions, differentiation…
Added 4 mins ago
MR
Plant Manager
MST Rebar Inc.
Woodbridge, ON
- $110,000 to $125,000 CAD / year
- Full-time
Promote employee involvement in problem-solving and process improvement.
Added 4 mins ago
ME
Training Specialist
Morson Edge
Saskatoon, SK
- $70 to $90 CAD / hour
- Contract
Reporting to the Training Supervisor, this role is responsible for organizing training courses, conducting positional risk validation assessments and positional analysis

Roche

Partenaire service client – Stratégie et processus

Laval, QC, Canada
Canada DIA Campus, Canada

Full-time

Apply on roche.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English · French
Posted: Nov 10, 2026

Original job description

English section of this bilingual listing.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Construisons ensemble un avenir plus sain.

By bringing together our unique strengths in diagnostics, pharmaceuticals, and digital solutions, we take on healthcare’s toughest challenges. At Roche, your work connects to a purpose that matters: improving the health and lives of patients while building a sustainable future.

We foster a culture founded on integrity, courage, and passion, where you are empowered to innovate, grow, and do your best work.

The Opportunity

The role of the Customer Service Partner is to provide an approach for improving and adding value for our strategic customers by evaluating different opportunities through supply chain key performance indicators. The Customer Service Partner understands both the customer organization and Roche’s replenishment process in order to identify improvement initiatives based on our processes to provide value-added solutions for both organizations, bringing the customer service team to the next level of performance and automation.

Monitor the day-to-day operations of the team through qualitative and quantitative measures looking at all aspects of customer service delivery (customer experience, accuracy, speed, and other relevant KPIs).
Improve overall department efficiency and performance by identifying opportunities to enhance internal processes in collaboration with the Customer Logistics Partner and the Business Analyst.
Provide direction on issues in area of expertise and assist department leadership in setting strategic direction, contributing directly to creating and executing the digital strategy.
Use expert consulting and influencing skills to challenge existing models and seamlessly incorporate digital into the overall customer experience.
Establish relationships with our customers, participate in regional squads in discussions and co-creation events, and work closely with local operations to drive process improvements.
Act as ERP (SAP) subject matter expert and key user for satellite systems, providing in-depth knowledge, supporting team training, and serving as an escalation point.
Develop cross-functional relationships (BPM, IT, Planning) to optimize partnerships, ensure seamless communication, and support the team during peak overflow periods.

Who you are

In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
Bachelor’s degree in Management or equivalent, or 5+ years of equivalent experience.
Proven experience in customer experience and/or digital experience roles.
Strong analytical sense, business acumen, and demonstrated mastery of problem solving.
Visionary with a strong focus on customer and patient needs, capable of dealing with ambiguity in a constantly evolving environment.
Advanced Excel skills with experience using AI for report development, KPIs, and strategy processes.
Proficient use of Microsoft and Google suites.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Preferred

Prior experience with SAP, SAP-BW, and knowledge of Tableau.
Demonstrated ability to harness available data sources to reduce waste and optimize customer interactions.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Laval is 90,312.00 and 118,534.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Read the full bilingual original

The Position

Construisons ensemble un avenir plus sain.

En combinant nos forces uniques en matière de diagnostic, de médicaments et de solutions numériques, nous relevons les défis les plus complexes de la santé. Chez Roche, votre travail s'inscrit au cœur d'une mission porteuse de sens : améliorer la santé et la vie des patients tout en bâtissant un avenir durable.

Nous cultivons une culture fondée sur l’intégrité, le courage et la passion, où vous avez l’espace nécessaire pour innover, vous épanouir et donner le meilleur de vous-même.

L'opportunité :

Le rôle du Partenaire du service client est de fournir une approche d'amélioration et d'ajout de valeur pour nos clients stratégiques en évaluant différentes opportunités grâce à des indicateurs de performance clés de la chaîne d'approvisionnement. Vous comprenez à la fois l'organisation du client et le processus de réapprovisionnement de Roche afin d'identifier des initiatives d'amélioration basées sur nos processus, offrant ainsi des solutions à valeur ajoutée et amenant l'équipe du service client vers un niveau supérieur de performance et d'automatisation.

Surveiller les opérations quotidiennes de l'équipe à l'aide de mesures qualitatives et quantitatives couvrant tous les aspects de la prestation du service (expérience client, exactitude, rapidité et KPI pertinents).
Améliorer l'efficacité globale du service en identifiant les opportunités d'optimisation des processus internes, en étroite collaboration avec le Partenaire logistique client et l'Analyste commercial.
Fournir une orientation stratégique dans votre domaine d'expertise, conseiller la direction du département et contribuer activement à l'élaboration ainsi qu'à la réalisation de la stratégie numérique.
Mettre à profit des compétences avancées de conseil et d'influence pour challenger les modèles existants et intégrer harmonieusement les solutions numériques à l'expérience client globale.
Bâtir des relations solides avec nos clients, participer aux brigades régionales de co-création et collaborer étroitement avec les opérations locales pour piloter le progrès continu.
Agir en tant qu'expert en la matière (PME) pour les processus ERP (SAP) et les systèmes satellites, assurer la formation continue et gérer les points d'escalade.
Développer des partenariats interfonctionnels (BPM, informatique, planification) pour fluidifier la communication et soutenir l'équipe lors des périodes de fort achalandage.

Qui vous êtes

Baccalauréat en gestion ou équivalent, ou expérience équivalente de 5 ans et plus.
Expérience probante dans des fonctions liées à l'expérience client et/ou l'expérience numérique.
Fort esprit d'analyse, sens aigu des affaires et maîtrise reconnue de la résolution de problèmes.
Profil visionnaire axé sur les besoins des clients et des patients, capable d'évoluer avec agilité au sein d'un environnement dynamique.
Maîtrise avancée d'Excel et utilisation de l'IA pour le développement de rapports, de KPI et de processus de stratégie
Maîtrise des suites Microsoft et Google
Mode hybride : Présence hebdomadaire obligatoire au siège social de Laval pour collaborer avec l'équipe.

Ce poste consistant à servir des clients partout au Canada, une bonne maîtrise de l'anglais et du français est exigée.

Préféré

Expérience préalable avec SAP, SAP-BW et maîtrise de Tableau.
Capacité démontrée à exploiter les sources de données pour éliminer les gaspillages de ressources et optimiser les interactions avec les clients.

Le remboursement des dépenses de déménagement n’est pas offert pour ce poste.

-----------------------

Let's build a healthier future, together.

We foster a culture founded on integrity, courage, and passion, where you are empowered to innovate, grow, and do your best work.

The Opportunity

Monitor the day-to-day operations of the team through qualitative and quantitative measures looking at all aspects of customer service delivery (customer experience, accuracy, speed, and other relevant KPIs).
Improve overall department efficiency and performance by identifying opportunities to enhance internal processes in collaboration with the Customer Logistics Partner and the Business Analyst.
Provide direction on issues in area of expertise and assist department leadership in setting strategic direction, contributing directly to creating and executing the digital strategy.
Use expert consulting and influencing skills to challenge existing models and seamlessly incorporate digital into the overall customer experience.
Establish relationships with our customers, participate in regional squads in discussions and co-creation events, and work closely with local operations to drive process improvements.
Act as ERP (SAP) subject matter expert and key user for satellite systems, providing in-depth knowledge, supporting team training, and serving as an escalation point.
Develop cross-functional relationships (BPM, IT, Planning) to optimize partnerships, ensure seamless communication, and support the team during peak overflow periods.

Who you are

In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
Bachelor’s degree in Management or equivalent, or 5+ years of equivalent experience.
Proven experience in customer experience and/or digital experience roles.
Strong analytical sense, business acumen, and demonstrated mastery of problem solving.
Visionary with a strong focus on customer and patient needs, capable of dealing with ambiguity in a constantly evolving environment.
Advanced Excel skills with experience using AI for report development, KPIs, and strategy processes.
Proficient use of Microsoft and Google suites.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Preferred

Prior experience with SAP, SAP-BW, and knowledge of Tableau.
Demonstrated ability to harness available data sources to reduce waste and optimize customer interactions.

Relocation benefits are not available for this posting.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Apply on roche.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Partner identifies and implements supply chain improvement initiatives to enhance customer experience and operational efficiency. They act as a subject matter expert for ERP systems and collaborate cross-functionally to drive digital strategy and process automation.

Requirements

Candidates must hold a bachelor's degree in management or possess at least 5 years of equivalent experience in customer or digital experience roles. Proficiency in English and French is required, along with advanced skills in Excel and analytical problem-solving.

Skills

Customer Service
Supply Chain Management
Data Analysis
SAP
Business Acumen
Problem Solving
Digital Strategy
Process Optimization
Microsoft Suite
Google Suite
Tableau
Key Performance Indicators
Consulting
Cross-functional Collaboration
ERP Systems
Artificial Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Partner
Supply Chain
SAP
SAP-BW
Tableau
ERP
Digital Strategy
Process Optimization
KPI
Data Analysis
Artificial Intelligence
Business Acumen
Cross-functional
Customer Experience
Management
Laval
Healthcare
Diagnostics
Pharmaceuticals
Automation
Reporting
Consulting
Strategy
Microsoft Suite
Google Suite

Report this job

Work requirements

Jobs in Canada