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Added 12 mins ago
S
Manager of Lifecycle Marketing - 1 FT
SIGA
Saskatoon, SK
- Full-time
…Technology, Digital Marketing, Player Development, and Market Insights to ensure seamless execution and the delivery of consistent, high‑quality, data‑driven, and personalized customer…
Added 12 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 12 mins ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
…lakehouse architecture, data governance, generative AI, AI agents, analytics engineering, and responsible AI practices, and bring those insights into client and practice…
Added 23 mins ago
BI
Regional Manager, Retail Insurance
BMO Insurance
Montreal, QC
- Full-time
…programs to drive overall business growth. Gathers and shares insights about the product, processes, and client experience to continuously improve the market…
Added 23 mins ago
C
Expert Integrated Talent Management (12 Month Contract)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Identify opportunities to streamline processes and improve the employee and manager experience
Added 27 mins ago
TG
Digital Marketing Specialist
Tommy Gun's Original Barbershop
Kelowna, BC
- Full-time
You'll work closely with our marketing team and report directly to the National Marketing Manager.
Added 27 mins ago
UC
E-Commerce & Logistics Analyst
Uniqlo Canada
Toronto, ON
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 27 mins ago
Manager, Leadership and Employee Development
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation is actively hiring for a Manager, Leadership and Employee Development to join the team. This position reports to the Director, Leadership, Talent and Learning…
Added 27 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
EY
AB · Calgary, AB
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 27 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Calgary
EY
AB · Calgary, AB
EY's Canada Tax Technology Group (CTTG) is seeking an experienced Manager, AI Adoption & Enablement to help accelerate the practical use of AI across Tax & Law.
Added 27 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Vancouver
EY
Vancouver, BC
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 38 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 38 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
The Strategic Segment & Customer Marketing Manager is a strategic, customer-focused marketing leader responsible for developing and executing market-driven growth strategies across Phoenix…
Added 40 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
…lakehouse architecture, data governance, generative AI, AI agents, analytics engineering, and responsible AI practices, and bring those insights into client and practice…
Added 40 mins ago
TG
Digital Marketing Specialist
Tommy Gun's Original Barbershop
Kelowna, BC
- $60,000 to $65,000 CAD / year
- Full-time
You'll work closely with our marketing team and report directly to the National Marketing Manager.
Added 41 mins ago
Stratège social·e (contenu) - Social Strategist (Content)
Sid Lee
Montreal, QC
Repérer les occasions culturelles : évaluer les insights et les tendances issus de la veille sociale et déterminer s’ils nécessitent une réaction rapide ou une intégration planifiée au…
Added 53 mins ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
The Junior Category Manager provides support to the Category and Merchandising Team and vendor partners in everyday functions of their categories. They are responsible for conducting…
Added 53 mins ago
CC
Market Research Specialist (contract)
CAA Club Group
Vaughan, ON
- Contract
Certified Analytics and Insights Professional designation, preferred
Added 55 mins ago
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Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 55 mins ago
DG
Marketing Strategist
Dilawri Group of Companies
Vancouver, BC
- Full-time
Review analytics and reports, and provide insights to relevant stakeholders.
Added 1 hour ago
Applied IoT & Data Specialist
Mohawk College
Hamilton, ON
Reporting to the General Manager, Energy & Power Innovation Centre (EPIC), the Applied IoT and Data Specialist will serve as a senior resource to projects in the areas of software…
Added 1 hour ago
O
Manager, Global Wellbeing
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Manager, Global Wellbeing leads the development and execution of the global programs, strategies and initiatives that support the wellbeing of our people across OMERS and Oxford. You…
Added 1 hour ago
U
E-Commerce & Logistics Analyst
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 1 hour ago
C
Sr Product Manager
CGI
Halifax, NS
- Full-time
…scalable, integrated, and digital first ecosystem and this Product Manager will play a key role in shaping that…
Added 1 hour ago
T
Manager, Client Insights - 18-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
The Manager, Client Insights will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell.…

Roche

Patient Services Manager

Mississauga, ON, Canada
Canada Pharma Campus, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 6, 2026
Experience: You possess 5+ years of relevant PSP (including reimbursement) experience alongside 5+ years of experience within the Healthcare and/or Pharmaceutical industry.
Posting language: English
Posted: Sep 29, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

18 month contract

Job Purpose

The PSM is accountable for the end to end strategy, design, execution, monitoring, shut down (as necessary) and overall success of Patient Support Programs (PSPs) in alignment with the squad/therapeutic area strategy.

In this role, the PSM will be a key partner to the squads, responsible for translating the Therapeutic Area/Brand Strategy into a comprehensive PSP Strategy. This accountability spans the entire program lifecycle, from managing the initial setup and implementation with relevant vendors to proactively driving the performance, efficiency, and continuous improvement of all active PSPs. The PSM will rigorously monitor programs to ensure optimal patient uptake and access, deliver a best-in-class customer/patient experience, and champion robust data collection to generate actionable insights. This is all conducted while maintaining strict oversight to ensure all PSPs are compliant, effective, and adhere to all contractual/financial agreements. The PSM will also be responsible, when required, for developing and executing a PSP shutdown strategy.

The PSM will work closely with the PSP Excellence Lead on implementing best practices, process improvements, vendor management, etc.

The Opportunity:

PSP Strategy, Design & Shut Down

Lead the end-to-end strategy, design, execution, and overall success of Patient Support Programs (PSPs) in alignment with therapeutic area and squad strategies.
Partner closely with squads to translate complex disease area and product strategies into comprehensive PSP strategies.
Consult and collaborate with external customers and patients to design best-in-class programs that optimize patient uptake, access, and overall experience.
Develop and execute strategic PSP shutdown strategies when required by the product lifecycle.

Data, Digitalization & Monitoring

Act as the primary source for analytics and insights generation, providing actionable data to inform key stakeholder decisions and ensure program optimization.
Identify, generate, and facilitate Real-World Evidence (RWE) to continuously improve the patient and customer journey.
Implement advanced digitalization solutions, automation, and technology (including AI) to drive operational efficiencies and experiential excellence.
Lead rigorous program monitoring and regular business reviews with vendors and cross-functional partners to track KPIs, SLAs, and financial metrics (budgets, forecasts, invoices).

Compliance & Stakeholder Collaboration

Maintain strict oversight to ensure all active programs are fully compliant, adhere to SOPs, and remain financially sustainable.
Collaborate seamlessly with internal teams (commercial, medical, legal, compliance, finance) and external vendors to resolve issues and manage contractual changes.
Work closely with the PSP Excellence Lead to champion and scale best practices and process improvements across the portfolio.

Who you are:

You hold a Bachelor’s degree in Business Administration, Healthcare, or a Life Science-related field; a Master’s degree is considered an asset.
You possess 5+ years of relevant PSP (including reimbursement) experience alongside 5+ years of experience within the Healthcare and/or Pharmaceutical industry.
Demonstrated experience successfully leading complex programs, managing large operating budgets, and steering vendor relationships.
Strong business acumen with proven capabilities in strategic visioning, financial management, and end-to-end strategy execution.
Strong ability to influence, negotiate, and confidently navigate difficult conversations with diverse stakeholders.
Advanced analytical skillset with the ability to capture, interpret, and leverage data to implement technical or automated solutions.
Project Management experience or Commercial experience (sales, marketing, medical) is highly beneficial.
Bilingualism (English/French) is a strong asset.

Relocation assistance is not available for this job posting.

The expected salary range for this position based on the primary location of Mississauga is 105,560.00 and 138,547.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Patient Services Manager is responsible for the end-to-end strategy, design, and execution of Patient Support Programs to ensure optimal patient access and experience. They will also lead program monitoring, vendor management, and data-driven optimization while ensuring full compliance with internal and external standards.

Requirements

Candidates must hold a Bachelor's degree in Business, Healthcare, or Life Sciences and possess at least 5 years of experience in Patient Support Programs and the pharmaceutical industry. Strong financial management, analytical skills, and the ability to influence diverse stakeholders are essential for this role.

Skills

Patient Support Programs
Strategic Planning
Vendor Management
Data Analytics
Project Management
Financial Management
Stakeholder Management
Real-World Evidence
Digitalization
Process Improvement
Compliance
Pharmaceutical Industry
Reimbursement
Strategic Visioning
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
PSP
Pharmaceutical
Healthcare
Strategy
Vendor Management
Data Analytics
Real-World Evidence
RWE
Digitalization
AI
Compliance
SOP
KPI
SLA
Financial Management
Project Management
Commercial
Medical
Life Science
Business Administration
Stakeholder Engagement
Automation
Operational Efficiency
Product Lifecycle

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