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Added 3 mins ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
BURGEON IT SERVICES
Toronto, ON
- Contract
Advisor servicing: Supporting workflows that enable financial advisors, relationship managers, client service teams, and operations teams to manage client requests and cases effectively.
Added 3 mins ago
UL
Canada Impact+ Emerging Leader Professor - Plant Biology
Université Laval
Quebec, QC
- Full-time
Added 3 mins ago
WC
Director, Strategic Account Management - Research Services (Bilingual)
Walmart Canada
Mississauga, ON
- Full-time
…commercial needs across DIY, flexible support and bespoke full-service Research Services. While this role is not primarily focused on individual project delivery, the Director will remain…
Added 3 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Reporting to the VP, Wealth Management, the Wealth Advisor provides investment, retirement, and financial planning advice, with the focus on consolidation of investment assets through two…
Added 3 mins ago
SF
Undergraduate Advisor/Administrator
Simon Fraser University
Burnaby, BC
- Full-time
The Advisor/Administrator of Undergraduate Programs collaborates with the Program Manager and Director to provide program administration and operational support for the department in…
Added 3 mins ago
S
Manager, Content strategy and Operations
Stingray
Toronto, ON
- Full-time
Act as a trusted advisor to clients on digital signage content management, scheduling best practices and operational considerations.
Added 3 mins ago
J
HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are…
Added 3 mins ago
J
HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are…
Added 3 mins ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are…
Added 3 mins ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are…
Added 18 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future…
Added 18 mins ago
RE
Construction Field Review Representative (Structural)
RJC Engineers
Vancouver, BC
- Full-time
Trusted Advisor – You act with integrity, expertise, and honesty, earning the confidence of clients and colleagues.
Added 18 mins ago
Claims Advisor Property
Gore Mutual Insurance
Vancouver, BC
Join our Claims team as a Property Claims Advisor, where you’ll play an important role in supporting customers when they need us most. You’ll independently manage a portfolio of primarily…
Added 32 mins ago
QC
Vice President, Quality and Chief Nursing Executive
Queensway Carleton Hospital
Ottawa, ON
- Full-time
Queensway Carleton Hospital (QCH) is West Ottawa’s only full-service acute care hospital, serving nearly 500,000 people annually. With 355 beds and a team of over 2,700 health…
Added 33 mins ago
R
Client Advisor - Casual
RBC
London, ON
- Part-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 48 mins ago
FG
Parts Advisor - KIA of Saskatoon
FFUN Group
Saskatoon, SK
- Full-time
At KIA of Saskatoon, our Parts Department is the backbone of a great guest experience. We’re looking for a Parts Advisor who thrives on accuracy, teamwork, and helping people get exactly…
Added 48 mins ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
- Part-time
As a Seasonal Beauty Advisor / Seasonal Sales Associate, you will join our team during one of the busiest and most exciting times of the year. Reporting to the Store Manager, you will…
Added 48 mins ago
JI
Lead Analytics Engineer & Data Platform Lead
J.D. Irving, Limited
Saint John, NB
- Full-time
The successful candidate combines strong technical expertise with business acumen and serves as a trusted advisor to business stakeholders, technology teams, and analytics resources across…
Added 49 mins ago
Intermediate Accident Benefits Advisor
Aviva
London, ON · Markham, ON · Oakville, ON · Toronto, ON
We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.
Added 1 hour ago
IS
Business Banking Advisor (Mill Bay Branch)
Island Savings
Mill Bay, BC
- $64,400 to $82,500 USD / year
- Full-time
We are currently seeking a Business Banking Advisor to join our team.
Added 1 hour ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Act as a trusted advisor to clients on digital signage content management, scheduling best practices and operational considerations.
Added 1 hour ago
J
COMMUNICATIONS ADVISOR
JobsMedia.io
Montreal, QC
- Full-time
Under the authority of general management, the communications advisor is responsible for
Added 1 hour ago
RM
Inside Sales Representative
Rochester Midland Corporation
Ajax, ON
- Full-time
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Added 1 hour ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Provide personalized service while being a Trusted Advisor with respect to insurance.
Added 1 hour ago
Business Banking Advisor (Mill Bay Branch)
First West
BC · Mill Bay, BC
We are currently seeking a Business Banking Advisor to join our team.

Rochester Midland Corporation

Inside Sales Representative

Ajax, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.
Posting language: English
Posted: Oct 28, 2026

Original job description

This is an in office positon and can be located in either Ajax, ON or Mississauga, ON

A fair market pay estimate for this position is: $31.25 -36.06 CAD per hour.

This position is bonus eligible.

Job Summary

Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.

Essential Job Functions

Service Contract Renewals

Manage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.
Achieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.
Address customer questions and objections to secure commitments for contract renewals.

Customer Relationship Management

Build and maintain strong relationships with existing customers to promote retention and loyalty.
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Partner with customer success and support teams to resolve any service-related concerns.

Revenue Growth

Identify opportunities to upsell or cross-sell additional products or services during the renewal process.
Collaborate with the sales and marketing teams to promote new offerings that enhance customer value.

Data Management and Reporting

Accurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.
Provide regular reports on renewal rates, customer feedback, and upsell success to leadership.
Use data to identify trends and recommend strategies to improve renewal outcomes.

Collaboration and Process Improvement

Work closely with the sales operations and finance teams to streamline the renewal process.
Provide feedback on processes, systems, and tools to improve efficiency and effectiveness.

Education

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION :

Bachelor’s degree in Business, Sales, or a related field (preferred but not required).

Experience

2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.

Skills

Proven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.
Strong communication and negotiation skills, with the ability to handle objections and close deals.
Proficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.
Excellent organizational skills and attention to detail.
Ability to work independently while contributing to team goals.

Competencies

Customer-Vendor relations & solutions focused
Excellent Listening, verbal & written communication skills and interpersonal savvy
Action Oriented
Problem Solving
Drive for Results
Ensures Accountability
Attention to detail
Product and technical knowledge

Physical Requirements/ Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand for extended periods of time
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
Ability to perform repetitive keyboarding activities and operate general office equipment.
Extra hours and some travel may be required

Apply About employer

More about this job

Responsibilities

Manage service contract renewals by proactively contacting customers, addressing objections, and meeting renewal targets. Maintain customer relationships, identify upsell and cross-sell opportunities, update CRM records, report on results, and collaborate with internal teams to improve renewal processes.

Requirements

At least two years of experience in inside sales, account management, or a similar role is required, preferably in a recurring-revenue or subscription business. A bachelor’s degree in Business, Sales, or a related field is preferred but not required; candidates should have strong sales, communication, negotiation, organizational, and CRM skills.

Skills

Inside Sales
Service Contract Renewals
Customer Retention
Account Management
Upselling
Cross-Selling
Communication
Negotiation
Objection Handling
CRM
Salesforce
Microsoft Office
Google Workspace
Data Management
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Service Contract Renewals
Recurring Revenue
Subscription-Based Business
Customer Retention
Customer Churn
Account Management
Customer Relationships
Upselling
Cross-Selling
Sales Targets
Renewal Rates
CRM
Salesforce
Microsoft Office
Google Workspace
Customer Feedback
Sales Operations
Finance
Customer Success
Customer Support
Data Management
Reporting
Process Improvement
Chemical Manufacturing

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