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Added 9 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
Added 9 mins ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 9 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 9 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 9 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 9 mins ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 9 mins ago
M
Lead Full Stack Engineer
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Waterloo, ON
- Full-time
Integration and APIs: Microservices, REST APIs/OpenAPI, Backend-for-Frontend, Azure API Management, and Azure Event Hubs or Service Bus.
Added 9 mins ago
MP
Inside Sales Representative
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Forwards trial order information to the Technical Representative and advises customer when material is shipped.
Added 9 mins ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 9 mins ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 9 mins ago
F
Operations Manager
Flyover
Vancouver, BC
- $75,000 CAD / year
- Full-time
Champion our guest experience service standards, refining operational workflows, and proactively identifying opportunities to exceed expectations
Added 9 mins ago
CI
Project Manager
Compugen Inc
Montreal, QC
- Full-time
…process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a…
Added 9 mins ago
C
Global HR Coordinator - Payments / Cross Border
Corpay
Toronto, ON
- Full-time
Ensuring a high level of customer service in all employee interactions, escalating issues when appropriate.
Added 9 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oakville, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 9 mins ago
FR
Live-out Building Superintendent
FirstService Residential Canada
Mississauga, ON
- Full-time
Strong customer service experience with residents is essential
Added 9 mins ago
Program Manager (Balsam Place)
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Kelowna, BC
Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
Added 25 mins ago
IG
Customer Service Representative
Insight Global
Brampton, ON
- Contract
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and…
Added 25 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 25 mins ago
SH
Registered Nurse - Surgical/Obstetrics
Southern Health-Santé Sud
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- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 25 mins ago
SH
Licensed Practical Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 25 mins ago
SH
Cook -Cuisinier(ère)- Repost
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
…directing and performing the daily preparation, cooking and service of safe, high quality nutritious meals to clients (patients, residents, staff and visitors) of the facility, following…
Added 25 mins ago
N
Customer Experience Account Representative
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Saskatoon, SK
- Full-time
…consistent responses while identifying opportunities to improve service…
Added 25 mins ago
LC
Uniformed Asset Protection Personnel
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London, ON
- Part-time
Loblaw store #1016, located at 3040 Wonderland Rd S. London, ON, is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a…
Added 25 mins ago
MG
Wireline Operator (Class 3Q Drivers for Oilfield)
MISTRAS Group
AB · Calgary, AB
- Full-time
Adhere to Hours of Service (HOS) regulations and all applicable transportation requirements.
Added 39 mins ago
SH
Home Care Attendant
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…

Rochester Midland Corporation

Inside Sales Representative

Saskatoon, SK, Canada

$60,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Experience: 2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.
Posting language: English
Posted: Nov 1, 2026

Original job description

JOB SUMMARY:

Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

Service Contract Renewals

Manage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.
Achieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.
Address customer questions and objections to secure commitments for contract renewals.

Customer Relationship Management

Build and maintain strong relationships with existing customers to promote retention and loyalty.
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Partner with customer success and support teams to resolve any service-related concerns.

Revenue Growth

Identify opportunities to upsell or cross-sell additional products or services during the renewal process.
Collaborate with the sales and marketing teams to promote new offerings that enhance customer value.

Data Management and Reporting

Accurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.
Provide regular reports on renewal rates, customer feedback, and upsell success to leadership.
Use data to identify trends and recommend strategies to improve renewal outcomes.

Collaboration and Process Improvement

Work closely with the sales operations and finance teams to streamline the renewal process.
Provide feedback on processes, systems, and tools to improve efficiency and effectiveness.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in Business, Sales, or a related field (preferred but not required).

EXPERIENCE:

2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.

SKILLS:

Proven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.
Strong communication and negotiation skills, with the ability to handle objections and close deals.
Proficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.
Excellent organizational skills and attention to detail.
Ability to work independently while contributing to team goals.

COMPETENCIES:

Customer-Vendor relations & solutions focused
Excellent Listening, verbal & written communication skills and interpersonal savvy
Action Oriented
Problem Solving
Drive for Results
Ensures Accountability
Attention to detail
Product and technical knowledge

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand for extended periods of time
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
Ability to perform repetitive keyboarding activities and operate general office equipment.
Extra hours and some travel may be required

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More about this job

Responsibilities

The Inside Sales Representative will manage the end-to-end service contract renewal process to ensure high retention rates and identify upsell opportunities. They will also maintain strong customer relationships and collaborate with internal teams to resolve service concerns and improve renewal outcomes.

Requirements

Candidates should have at least 2 years of experience in inside sales or account management, preferably within a subscription-based business. A bachelor's degree in business or a related field is preferred, along with proficiency in CRM software and strong negotiation skills.

Skills

Inside Sales
Account Management
Contract Renewals
Customer Retention
Upselling
Cross-selling
CRM
Salesforce
Microsoft Office
Google Workspace
Negotiation
Communication
Data Management
Problem Solving
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Service Contracts
Renewals
Customer Retention
Upsell
Cross-sell
CRM
Salesforce
Microsoft Office
Google Workspace
Account Management
Recurring Revenue
Subscription-based
Data Management
Reporting
Negotiation
Customer Success
Lead Generation
Sales Operations

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