About Rock & Bloom
Rock & Bloom is a brand consultancy and creative studio based in Saskatoon. We help organizations clarify who they are, tell meaningful stories, and create work that connects with people.
We work with a wide range of clients across Saskatchewan and beyond - from nonprofits and tourism organizations to developers, economic development groups, retailers, and national brands.
We move quickly, collaborate closely, and care deeply about the quality of both our work and our client experience.
The Role
We’re looking for an Account Manager who can build strong client relationships, understand our clients’ businesses, and help turn their goals and challenges into opportunities for great work. You will be part of the broader Accounts team working as the main point of contact for clients, you’ll be responsible for building strong relationships and managing projects from start to finish. You’ll collaborate closely with our strategy, creative, ops, and development teams to bring ideas to life.
This isn’t simply a role for taking requests and moving projects along. We want someone who is curious about our clients, understands what they’re trying to accomplish, and can help them think about what should come next.
This role is ideal for someone who:
- builds strong, trusted relationships with people
- is curious and asks good questions
- can understand the bigger picture while keeping priorities moving
- enjoys thinking strategically and creatively
- is comfortable bringing forward ideas and recommendations
- communicates clearly and confidently
- can balance the needs of clients with the needs of a creative team
- gets excited about helping organizations do better work
- can handle many moving parts and has built-in systems to self organize
- stays calm under pressure
What You’ll Do
Build Strong Client Relationships
- Develop trusted, long-term relationships with our clients
- Become deeply familiar with their organizations, audiences, goals, challenges, and opportunities
- Serve as a key point of contact and strategic partner for clients
- Maintain regular communication and make sure clients feel informed, supported, and understood
- Navigate difficult conversations, competing priorities, and changing circumstances with confidence
Understand the Business
- Learn how our clients' organizations work and what matters most to them
- Ask thoughtful questions that uncover challenges and opportunities
- Understand the broader context behind individual projects and requests
- Help connect marketing and brand decisions to larger organizational goals
- Bring relevant observations, insights, and opportunities back to the Rock & Bloom team
Help Set Priorities
- Work with clients and our team to identify where Rock & Bloom can have the greatest impact
- Help turn broad goals and ideas into clear priorities and actionable work
- Keep the bigger picture in mind as new requests and opportunities emerge
- Help clients make decisions about what matters now, what can wait, and where to invest their attention and resources
- Ensure the work we're doing continues to support the client's larger objectives
Proactively Bring Forward Ideas
- Collaborate with our team to develop ideas for clients
- Bring forward recommendations, campaigns, projects, and opportunities that could help clients achieve their goals
- Help shape and present ideas in ways that are compelling, practical, and relevant
- Build excitement and confidence around great ideas
Lead the Client Experience
- Help establish clear expectations around projects, priorities, timelines, and decisions
- Lead and participate in client meetings, presentations, planning sessions, and workshops
- Make sure conversations turn into clear next steps
- Keep clients engaged throughout the creative process
- Help ensure the experience of working with Rock & Bloom is as strong as the work itself
Collaborate With the Rock & Bloom Team
- Act as a strong bridge between our clients and our internal team
- Provide the context our creative and strategic teams need to do their best work
- Advocate for both the client's objectives and the quality of the work
- Contribute to a collaborative, curious, ambitious, and positive team environment\
What We’re Looking For
There isn't one specific background required for this role. We're interested in people who bring a strong combination of some of the following:
- Relationship building
- Strategic thinking
- Creativity and curiosity
- Business understanding
- Clear communication
- Confidence presenting ideas
- Good judgement
- Organization and prioritization
- Collaboration
- Persuasion and influence
Why Join Rock & Bloom?
- Competitive salary
- Comprehensive benefits package and health spending account
- 2 Recharge Days per month
- Unlimited vacation
- Opportunity to work directly with organizational leaders and contribute to meaningful strategic and creative work
- Opportunity to work with a kick a$$ crew in a collaborative and supportive work environment
- This position is mainly in-office at our Rock & Bloom headquarters located in Saskatoon
To Apply
This is an in-office role based in Saskatoon. We are only accepting applications from candidates who are able to work from our Saskatoon studio.
