Service Coordinator (Facilities Management)

Job description:

Rocket Facility Services is a national facility maintenance provider with responsive, reliable service to commercial clients across Canada. From coast to coast, we manage reactive maintenance, preventative maintenance, and national construction projects through our extensive network of qualified service partners.

Our commitment is simple: deliver exceptional customer service, quality workmanship, and timely solutions that keep our clients' facilities operating efficiently.

We are currently seeking a highly organized and customer-focused Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing outstanding service to both clients and vendors.

Key Responsibilities:

• Coordinate and manage incoming service requests from commercial clients across Canada.
• Dispatch, schedule, and communicate effectively with partners and clients to ensure work is completed on time and within budget.
• Create and manage work orders, ensuring all job details, scope, and client requirements are accurately met and documented.
• Monitor work order progress and proactively follow up with vendors, technicians, and clients until completion.
• Communicate proactively with client representatives, store personnel, and facility managers to provide updates and ensure customer satisfaction.
• Obtain accurate pricing and prepare estimates for approval.
• Review vendor invoices against completed work orders and process them for approval.
• Source, qualify, and onboard new vendors across Canada to support national service coverage.
• Maintain accurate records within the company's CMMS system.
• Escalate urgent service issues and help coordinate emergency response when required.

Qualifications:

• Minimum 2 years of experience in a Service Coordinator, Dispatch, Facilities Management, Property Management, or Customer Service role.
• Experience working in a fast-paced environment.
• Strong organizational skills with the ability to prioritize competing tasks.
• Excellent verbal and written communication skills.
• Exceptional customer service and problem-solving abilities.
• Strong attention to detail and ability to follow established processes.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience using client software such as ServiceChannel, Corrigo, Lessen, or similar platforms is considered a strong asset.

Education:

• High school diploma or equivalent required.
• Post-secondary education in Business Administration, Operations, or a related field is considered an asset.

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Work Location: In person

Pay: CA$50,000.00 - CA$60,000.00 per year