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Added 13 mins ago
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COMMUNITY DEVELOPMENT OFFICER (FOCUS) #67299
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Rockwell Automation

Regional Contract Manager

Cambridge, ON, Canada
Calgary, AB, Canada
Canada-Ontario-Cambridge-Saltsman Dr, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver contractual commitments while balancing customer satisfaction, business objectives, financial performance, risk mitigation, and compliance. You serve as a critical liaison across multiple departments, including Customer Success, Customer Care, Sales, Commercial Operations (including GEBS), Legal, Finance, Delivery, Supply Chain, and Distribution Partners. You also work closely with Customers to ensure contracts are executed consistently, efficiently, and profitably.

You will report to the North American AMR Business Manager and work in a hybrid environment from either our Cambridge, Ontario or Calgary, Alberta office locations.

Your Responsibilities:

Contract Delivery & ExecutionLead the end-to-end execution of contracts (ISA, Inventory+, Repair+, Extended Parts Warranty, CBOT, PM+) from handoff through fulfilment, administration, and closeout.Translate commercial agreements into executable delivery plans and operational workflows.Ensure contractual obligations, milestones, deliverables, and service levels are achieved on time and within scope.Oversee contract setup, activation, documentation, amendments, renewals, and contract lifecycle administration.Drive consistency and standardization across NA contract delivery practices.Be the primary point of contact between Customer Success, Customer Care, Sales, Distribution, Finance, Legal, Commercial Operations (including GEBS), Delivery teams, Product Managers and external partnersAlignment and management of stakeholders to contract expectations, scope, timelines, and performance objectives.Foster customer and partner relationships that support successful contract outcomes and customer satisfaction.Lead resolution of contract-related issues, disputes, and escalations.Leadership & Team ManagementReport directly to the Sub-Region Leader and lead a team responsible for the execution, and performance management of Inventory+ and other strategic service contracts.Devlop, and retain a high-performing team through coaching, mentoring, performance management, succession planning, and ongoing career development.Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity.Lead team priorities and resource planning to ensure contract audits, performance review, entitlement and customer commitments are completed accurately.

The Essentials - You Will Have:

Bachelor's Degree or Equivelant Years of Relevant Work Experience
The ability to travel 10% of the time.

The Preferred - You Might Also Have:

Bachelor's degree in business, Operations, Supply Chain, Finance, Engineering, or related field.
3+ years of experience in contract management, service delivery, commercial operations, or program management,
Experience with contract interpretation and commercial acumen.
Experience managing cross-functional stakeholders.
Experience managing financial performance, forecasting, billing, revenue tracking, or contract profitability.
Knowledge of risk management, governance, and compliance processes.
3+ years of experience managing service contracts, lifecycle services agreements, or aftermarket service programs.
Knowledge of Integrated Service Agreements (ISA), Inventory, Repair+, CBOT, PM+, Extended Parts Warranty programs, or asset management service offerings.
Experience working with distributors, channel partners, and complex customer contracts.
Familiarity with ERP, CRM, contract lifecycle management, or service management platforms.
Background in industrial automation, manufacturing, reliability, maintenance, or related industries.
Lean, Six Sigma, or continuous improvement experience.
Advanced financial, operational, or business analytics capabilities.
Experience leading customer business reviews, performance reviews, or contract governance programs.

What We Offer:

Health Insurance including Medical and Dental
Health Care Spending Account (HCSA – dependent on the plan chosen)
Employee Assistance Program (EAP)
Retirement plans
Paid Time off
Volunteering Time off
Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

For this role, the Base Salary Compensation is from $95,280 - $119,100 with an annual target bonus of 5% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This posting is for an existing vacancy within our organization

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LifeatROK

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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More about this job

Responsibilities

The Contract Manager is responsible for the end-to-end execution, governance, and performance management of customer and partner contracts. They serve as a critical liaison across internal departments and external partners to ensure contractual obligations are met efficiently and profitably.

Requirements

Candidates must hold a Bachelor's degree or equivalent experience and possess strong commercial acumen with experience in contract management or service delivery. The role requires the ability to manage cross-functional stakeholders and travel up to 10% of the time.

Skills

Contract Management
Service Delivery
Commercial Operations
Program Management
Contract Interpretation
Stakeholder Management
Financial Performance Management
Risk Management
Governance
Compliance
Asset Management
Supply Chain Management
Business Analytics
Continuous Improvement
Leadership

Benefits

Health Insurance
Dental Insurance
Health Care Spending Account
Employee Assistance Program
Retirement Plans
Paid Time Off
Volunteering Time Off
Employer Savings Plan Matching
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program
Flexible Work Schedule

Visa sponsorship

Not detected in the job text

Keywords

Contract Management
Service Delivery
Commercial Operations
Program Management
Integrated Service Agreements
Inventory+
Repair+
CBOT
PM+
Extended Parts Warranty
Asset Management
Supply Chain
Finance
Legal
Compliance
Governance
Risk Management
ERP
CRM
Industrial Automation
Manufacturing
Lean
Six Sigma
Business Analytics
Stakeholder Management
Contract Lifecycle Management
Customer Success
Distribution Partners
Performance Management
Hybrid

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