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Added 17 mins ago
Clinic Manager
Passion Dental Group Inc.
Vancouver, BC
Working closely with the Regional Director, you’ll take ownership of the clinic’s day-to-day operations and performance. From building an effective schedule and supporting patient…
Added 47 mins ago
AS
Delivery Lead CCaaS
Apex Systems
Toronto, ON
- $75 to $85 USD / hour
- Contract
Lead and mentor a multidisciplinary team of developers, engineers, and analysts.
Added 47 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 47 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 47 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 47 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
O&
Pastry Cook
Oliver & Bonacini
Toronto, ON
- Full-time
…only through the excellence, innovation and passion of our team members. If you are seeking a rewarding career that involves first rate training and education, mentoring and development,…
Added 1 hour ago
FH
Restaurant Manager, Notch8
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
We are seeking a Restaurant Manager who brings presence, precision, and passion to lead daily operations, inspire teams, and deliver a consistently elevated guest experience reflective of…
Added 1 hour ago
B
Revenue Operations Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Manager, Revenue Operations will oversee BoomerangFX’s expansion strategy across North America, driving sales growth and ensuring best-in-class execution in a rapidly scaling…
Added 1 hour ago
PH
Client Care Manager
Provincial Homecare
Conception Bay South, NL
- Full-time
Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Added 1 hour ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 2 hours ago
EK
Floor Leader
Earls Kitchen + Bar
Toronto, ON
- $20 to $29 CAD / hour
- Part-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 2 hours ago
M
Cloud Solution Architect
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…Microsoft Azure technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues…
Added 3 hours ago
Senior Manager of Operations
New Age Services Inc.
Calgary, AB
…solutions-focused leader who is passionate about strengthening operations, leading teams, improving processes, and supporting organizational growth, we encourage you to…
Added 3 hours ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 3 hours ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Brandon, MB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Sudbury, ON
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 3 hours ago
A
Director, Software Development
Autodesk
Toronto, ON · Montreal, QC
- Full-time
Added 4 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Stony Plain, AB
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 4 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Nanaimo, BC
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 4 hours ago
7
Store Crew
7-Eleven
Abbotsford, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 4 hours ago
PT SALES LEAD - ORCHARD PARK - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 4 hours ago
ASSISTANT MANAGER - CALL IT SPRING - ORCHARD PARK
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 6 hours ago
A
Restaurant Manager, Notch8
AccorHotel
Vancouver, BC
- Full-time
We are seeking a Restaurant Manager who brings presence, precision, and passion to lead daily operations, inspire teams, and deliver a consistently elevated guest experience reflective of…

Closed listing

ROCKWOOL Group

Customer Engagement Lead

Milton, ON, Canada

Compensation: The annual base salary range for this position is $110,000 - $125,000. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Compensation: The annual base salary range for this position is $110,000 - $125,000.
Job type: Full-time
Experience: Minimum 5 years of experience in Customer Service, Supply Chain, Operations, Customer Excellence, or a related field.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Purpose & Scope:

We are seeking a dynamic Customer Engagement Lead to join our Supply Chain Customer Service team. This is an in-office role with no remote option in Milton, ON.

The Customer Engagement Lead acts as the primary liaison between customers and ROCKWOOL, ensuring exceptional service, strong customer relationships, and effective resolution of service challenges. This role collaborates with cross-functional teams to support order fulfillment, manage critical customer issues, drive continuous improvement initiatives, and enhance the overall customer experience while contributing to business performance and customer satisfaction.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

What you will be doing:

Serve as the primary customer advocate, building and maintaining strong relationships with key customer supply chain teams.

Drive customer satisfaction through proactive engagement, issue resolution, and continuous service improvement initiatives.

Lead the end-to-end management of critical and crisis orders, coordinating recovery plans during supply disruptions, transportation issues, and business interruptions.

Monitor customer service performance metrics, manage escalations, and oversee complaint resolution, root cause analysis, and corrective actions.

Collaborate closely with Planning, Operations, Sales, Supply Chain, and Customer Service teams to ensure successful order fulfillment and service delivery.

Participate in customer business reviews, account planning activities, and strategic customer meetings.

Facilitate cross-functional communication and lead recovery meetings to address service risks, customer impacts, and business continuity challenges.

Represent Customer Service in cross-functional projects and continuous improvement initiatives while supporting SLA development and performance management.

What you bring:

Minimum 5 years of experience in Customer Service, Supply Chain, Operations, Customer Excellence, or a related field.

Proven track record managing strategic customer accounts, escalations, and customer-facing relationships.

Experience leading cross-functional initiatives and influencing stakeholders across multiple business functions.

Strong communication, presentation, interpersonal, and relationship-building skills.

Demonstrated ability to manage complex issues, competing priorities, and make sound decisions in a fast-paced environment.

Strong analytical, problem-solving, and customer-focused mindset with a results-driven approach.

Proficiency with SAP, Microsoft Office Suite, and other business systems.

Valid passport and willingness to travel for customer-facing meetings and business activities.

What We Offer:

Compensation: The annual base salary range for this position is $110,000 - $125,000. Actual compensation will be determined based on geographic location, experience, qualifications, skills, internal equity, and the compensation of employees in similar positions.

Comprehensive medical, dental, massage therapy, and vision plans from Day 1

Retirement Pension Matching Program

Generous Paid Time Off, paid holidays, and top up plans for maternity and paternity leave

Educational Assistance & Career Growth opportunities

Wellness perks including fitness reimbursement and EAP support

Opportunities to grow your career within a global organization

Meaningful work that supports a more sustainable future

Why ROCKWOOL:

Founded in Denmark in 1937, ROCKWOOL transforms volcanic rock into innovative solutions that help create safer, healthier, and more sustainable buildings and industries. With more than 12,000 employees across 40+ countries, we share one common purpose: to release the natural power of stone to enrich modern living.

At ROCKWOOL, sustainability, innovation, and people are at the heart of everything we do. Our products help address some of the world's most pressing challenges related to energy efficiency, safety, resilience, and resource conservation.

Our Culture & Commitment

At ROCKWOOL, people are at the heart of our success. We foster a collaborative, transparent, and flexible workplace where employees feel welcomed, respected, and empowered to do their best work. Combining the support of a close-knit team with the opportunities of a global organization, ROCKWOOL is a place where people build meaningful careers, share innovative ideas, and make a lasting impact.

Guided by The ROCKWOOL Way and our core values of Ambition, Responsibility, Integrity, and Efficiency, we foster a culture of inclusion, growth, and continuous improvement. Through employee events, community engagement, and our commitment to sustainability, we are united by a shared purpose: creating a positive impact for our customers, communities, and future generations.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About employer

More about this job

Responsibilities

The Customer Engagement Lead acts as the primary liaison between customers and the company to ensure exceptional service and effective resolution of supply chain challenges. This role involves managing critical orders, monitoring performance metrics, and collaborating with cross-functional teams to drive continuous improvement.

Requirements

Candidates must have a minimum of 5 years of experience in customer service, supply chain, or operations, along with a proven track record of managing strategic accounts. Proficiency in SAP and Microsoft Office, combined with strong communication and analytical skills, is required for this role.

Skills

Customer service
Supply chain management
Order fulfillment
Issue resolution
Relationship management
Cross-functional collaboration
Strategic account management
Performance metrics
Root cause analysis
Communication
Presentation skills
Analytical skills
Problem-solving
SAP
Microsoft Office Suite

Benefits

Medical insurance
Dental insurance
Vision insurance
Massage therapy
Paid time off
Paid holidays
Maternity leave top up
Paternity leave top up
Educational assistance
Fitness reimbursement
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Customer Engagement
Supply Chain
Customer Service
Order Fulfillment
SAP
Microsoft Office
Continuous Improvement
SLA Development
Account Planning
Business Continuity
Operations
Root Cause Analysis
Stakeholder Management
Logistics
Manufacturing
Sustainability

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