Tenant Support Worker

Rocky View Foundation (RVF)

Location: Various

Reports to: Chief Administrative Officer

Employment Type: Full-Time at 1.0 FTE – 37.5 hours per week

Rocky View Foundation is a not-for-profit affordable housing provider dedicated to improving the quality of life for low and moderate-income individuals and families. Our mission is to develop, manage, and maintain affordable housing solutions that support sustainable communities.

RVF Core Values:

Collaborative Authentic Resourceful Engaged

Position Summary: The Tenant Support Worker (TSW) is a non-clinical housing stability position responsible for supporting residents and tenants in maintaining successful housing outcomes through connection, coordination, advocacy, navigation, and access to appropriate community and financial resources. 

Working within RVF’s housing and lodge environments, the TSW assists residents in identifying and addressing barriers that may impact their ability to remain safely and successfully housed. The position focuses on early intervention, service coordination, social connection, and access to community supports that contribute to successful aging in place.

The TSW works collaboratively with residents, families, housing staff, lodge staff, healthcare providers, community agencies, and government programs to promote resident well-being and housing stability.

This position does not provide healthcare services, housing administration, tenancy enforcement, financial decision-making, or clinical interventions.

Key Responsibilities:

Resident Engagement and Support

• Build positive and supportive relationships with residents and tenants. 
• Conduct routine resident check-ins and follow-up meetings. 
• Identify emerging concerns that may affect housing stability, health, safety, or quality of life and identify barriers that may affect a resident’s ability to maintain housing. 
• Encourage resident participation in available programs, activities, and community resources. 
• Assist residents in identifying personal goals and support needs. 

Housing Stability Support

• Assist residents in developing plans to address housing-related concerns. 
• Support residents during transitions into, within, or out of housing programs. 
• Collaborate with housing and lodge staff to address concerns impacting resident well-being while maintaining appropriate role boundaries. 
• Promote resident independence and self-advocacy whenever possible. 

Financial Resource Navigation

• Provide information regarding available seniors’ benefits, subsidies, grants, and assistance programs. 
• Assist residents in understanding available housing-related financial assistance programs. 
• Support residents in completing applications for government and community assistance programs. 
• Connect residents with agencies that provide financial counselling, income support services, tax clinics, or benefit navigation. 
• Maintain awareness of available federal, provincial, and community-based financial supports for seniors. 
• Document referrals and connections to financial assistance programs and services. 

Community Partnerships and Resource Development

• Develop and maintain relationships with community organizations and service providers. 
• Promote awareness of available supports and resources for residents. 
• Coordinate services that address social, wellness, housing, and financial needs. 
• Participate in community networks and collaborative initiatives that support seniors and housing stability. 
• Identify service gaps and opportunities to improve resident access to supports. 

Documentation and Reporting

• Maintain accurate, timely, and confidential case notes and records. 
• Document resident interactions, referrals, follow-up activities, and outcomes. 
• Track service utilization and program outcomes. 
• Support organizational reporting requirements and key performance indicators. 
• Prepare reports and summaries as required. 
• Ensure documentation complies with organizational policies and privacy legislation. 

Qualifications

Education 

One of the following is preferred:

• Diploma or degree in Social Work, Human Services, Community Support, Gerontology, Psychology, Sociology, or a related field. 
• Equivalent combination of education, training, and relevant experience may be considered. 

Experience 

• Experience working with seniors, vulnerable populations, or individuals requiring support services. 
• Experience in housing, community development, social services, case management, or service coordination is considered an asset. 
• Experience navigating government programs, benefits, and community resources is preferred. 

Knowledge and Skills 

• Knowledge of seniors’ services, housing supports, and community resources. 
• Understanding of issues affecting housing stability and aging in place. 
• Knowledge of available government benefits and assistance programs for seniors. 
• Strong interpersonal and relationship-building skills. 
• Excellent communication and active listening skills. 
• Ability to work independently and collaboratively. 
• Strong organizational and time-management skills. 
• Ability to maintain confidentiality and professional boundaries. 
• Proficiency with documentation, reporting, and basic computer applications. 

Licences and Requirements 

• Valid Alberta Class 5 Driver’s Licence with a satisfactory driving record. 
• Ability and willingness to travel regularly between RVF housing and lodge locations. 
• Access to a reliable personal vehicle for business-related travel. 
• Ability to obtain and maintain personal automobile insurance that includes business-use coverage acceptable to RVF. 
• Must provide proof of driver’s licence, vehicle registration, and insurance coverage upon request.