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Rocky View Schools

Technical Analyst - Technology - Education Centre

Airdrie, AB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: Minimum of 3 years' experience in a similar role which includes training and user relations
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Company Overview

As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,600 students from Kindergarten to Grade 12 in 53 schools to ensure they learn, belong and succeed.

RVS is situated on the traditional territories of the Treaty 7 region of Southern Alberta including the Siksikaitsitapi (Siksika, Kainai, Piikani, Amskapi Pikuni), the Tsuutina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), and the Rocky View Métis District.

Our team is committed to creating positive, safe and inclusive environments for students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute best.

The Opportunity

RVS invites applications for a full-time (35 hrs/wk) Technical Analyst position starting November 2, 2026. The location of this position will be at the Education Centre in Airdrie, Alberta.

The Technical Analyst is responsible for providing a variety of ongoing security, network, troubleshooting, training, and user support for various hardware, software applications and operating systems, while ensuring the protection of Rocky View Schools (RVS) and personal information. The incumbent has ongoing responsibilities of becoming proficient at managing new software applications, operating systems, and security improvements through collaborative effort within a team environment.

The successful candidate must have access to reliable transportation as travel between RVS sites may be required.

Responsibilities Include

Participates in the planning and maintenance of all system installations in RVS
Monitors network performance and performs advanced troubleshooting of network and system related issues
Implements and supports IT infrastructure solutions including process and efficiency improvements
Communicates clearly, timely and effectively to stakeholders, team members and those impacted by technology interruptions
Provides network support in the areas of user management, file management, and printing solutions
Provides hardware support for systems, upgrades, additions and replacements
Writes and maintains documentation within RVS IT knowledge base and sharing libraries
Writes and reviews user requirement documents, procedures, forms, Statements of Work, and Project Charters as needed
Provides Service Desk ticket, phone and e-mail support, and technical assistance and guidance to School Technologists as required
Ensures access management protocols are established
Monitors applications for health/security/alerts, and assists where necessary
Maintains security and integrity of all systems, reports incidents to supervisors, formulates solutions, and acts on solutions using appropriate safety nets
Performs data cleanup, import, export, and entry for various software applications
Increases software reliability and availability through coordination with other interrelated software systems
Provides one-on-one and group training
Anticipates user software availability needs and manages time accordingly in peak periods
System administrator of various software applications as assigned
Demonstrates and models a genuine appreciation for, and understanding of protocol, discretion, and professionalism in RVS
Embraces and models the use of contemporary and/or emerging technologies within RVS
Engages in professional development opportunities on an ongoing basis

Knowledge and Skills

Proficient in Microsoft Office Suite and web-based applications
Knowledge of network administration and operating systems and hardware maintenance procedures
Knowledge of linux, mac and windows server operating systems would be an asset
Proficient in all aspects of Wi-Fi technology
Proficient at supporting various software applications through self-directed learning
Aptitude for innovation and continuous improvement
Knowledge of relevant privacy legislation
Demonstrated ability to apply sound problem-solving processes and troubleshooting systems
Demonstrated ability to work and learn both as a member of a team and independently with minimal supervision
Flexibility to manage changing workflows and time effectively
Strong interpersonal skills

Education/Experience

Post-secondary certificate or diploma in Information Technology, data management, data analysis or equivalent education
Minimum of 3 years' experience in a similar role which includes training and user relations
Previous experience supporting one or more of Microsoft Azure, Cisco Networking, SQL Server and/or SharePoint or other similar technical applications
Project Management (PM) training/experience; PM certificate is considered an asset
An equivalent combination of Education and Experience may be considered

Rocky View Schools Benefits

3 weeks' Vacation pro-rated based on start date
11 Earned Days pro-rated based on start date
Hybrid (one day a week, working remotely) with Supervisor approval
Benefits Plan (Extended health, Dental, Wellness & Health Spending Account, Tax Free Savings Account and Registered Retirement Savings Plan)
Defined Benefit Pension Plan
Professional development and training opportunities

Pre-employment Requirements

The successful candidate must submit a current Criminal Record with Vulnerable Sector Check within 30 days of the start of your employment.
Proof of qualifications/education as required by the position including WES/IQAS evaluation documents for completed education outside of Canada.
Applicants must provide a professional letter of reference, attached to the job application, from their most recent supervisor, relevant to the job opportunity, written on company letterhead, signed and dated within the past 18 months.

How to Apply

We request all applications be placed through . Applications must include your cover letter, resume, proof of qualifications and a professional letter of reference or list of contact information of recent supervisors.

Please submit your application by quoting job code #4068343 on or before September 25, 2026 at 4:30pm MST.

Rocky View Schools

Human Resources

We appreciate and consider all applications; however, only those candidates selected for an interview will be contacted. Applicants may be contacted via email or by phone for an interview. Please ensure your online profile information is up to date so there is no delay in contacting you.

Apply About employer

More about this job

Responsibilities

The Technical Analyst provides ongoing security, network, and hardware support while managing software applications and system installations. They are responsible for monitoring network health, performing advanced troubleshooting, and maintaining documentation within the IT knowledge base.

Requirements

Candidates must possess a post-secondary certificate or diploma in Information Technology or a related field with at least 3 years of relevant experience. Proficiency in network administration, hardware maintenance, and various software applications is required, along with strong problem-solving and interpersonal skills.

Skills

Network administration
Troubleshooting
Hardware maintenance
Software support
Security management
User support
Microsoft office suite
Wi-fi technology
Linux
Mac
Windows server
Microsoft azure
Cisco networking
Sql server
Sharepoint
Project management

Benefits

Vacation
Earned days
Hybrid work
Extended health
Dental
Wellness & health spending account
Tax free savings account
Defined benefit pension plan
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Network Administration
IT Infrastructure
Security
Troubleshooting
Hardware Support
Software Applications
Microsoft Office
Linux
Mac
Windows Server
Wi-Fi
Microsoft Azure
Cisco Networking
SQL Server
SharePoint
Project Management
Data Management
Data Analysis
Service Desk
Privacy Legislation
System Administrator
Information Technology
Education
School Division

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