Online Customer Service Support Agent (Part Time) - Hazelton (ON)
- Toronto, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Experience
- Min 2 years proven customer service experience.
- Posting language
- English
- Posted
Original job description
Position Title: elodge Agent
Lodge Location: 21 Hazelton Ave, Toronto, Ontario
Reporting To: Elodge Assistant Manager
Role/s Reporting to you: N/A
Position Overview-
We are looking to fill a Part-time Online Customer Service Agent position within the RODD & GUNN e-Lodge team, based in our Hazelton Lodge in Toronto, Canada
Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity via phone, live chat and email. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.
To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.
Flexible availability is a must as this is 24/7 industry 365 days a year.
WHAT YOU'LL NEED TO SUCCEED:
Key Tasks / Accountabilities
PERSONAL ATTRIBUTES-
Lodge Location: 21 Hazelton Ave, Toronto, Ontario
Reporting To: Elodge Assistant Manager
Role/s Reporting to you: N/A
Position Overview-
We are looking to fill a Part-time Online Customer Service Agent position within the RODD & GUNN e-Lodge team, based in our Hazelton Lodge in Toronto, Canada
Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity via phone, live chat and email. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.
To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.
Flexible availability is a must as this is 24/7 industry 365 days a year.
WHAT YOU'LL NEED TO SUCCEED:
- Excellent Communication Skills - Exceptional written and verbal English communication with confidence delivering warm, high-quality customer interactions across phone , live chat, and email.
- Strong problem-solving and decision-making skills with the ability to think outside the box.
- Min 2 years proven customer service experience.
- Time management skills and the ability to multitask are a must.
- Knowledge of men's fashion, garment construction, trends, wardrobe essentials, fit and fabrication highly advantageous.
- Attention to Detail – A low error rate and the ability to follow instructions.
- Experience using Zendesk or similar ticketing systems - backend Zendesk experience is very advantageous.
- High Level of Empathy - A customer-focused approach with the ability to understand and respond to individual needs.
Key Tasks / Accountabilities
- Unpacking and processing of online customer returns
- Online Customer Service
- Working to daily KPI's (which will be provided)
- Ad Hoc Reporting
PERSONAL ATTRIBUTES-
- Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
- Results Driven
- Desire to help others
- Self Motivation
- Attention to Detail
- “Can do”, Positive attitude
- Believes in brand values/culture
- Know how to have fun
More about this job
Responsibilities
Provide customer support through phone, live chat, and email, delivering a high-quality experience and sharing the brand story. Process online customer returns, meet daily KPIs, and complete ad hoc reporting.
Requirements
Requires at least two years of customer service experience, excellent written and verbal English communication, strong problem-solving and decision-making, and the ability to manage time and multitask. Attention to detail, empathy, independence and teamwork are important; Zendesk experience and knowledge of men's fashion are advantageous, and flexible availability is required.
Skills
- Written And Verbal Communication
- Customer Service
- Problem-Solving
- Decision-Making
- Time Management
- Multitasking
- Product Knowledge
- Sales
- Attention To Detail
- Empathy
- Zendesk
- Ticketing Systems
- Fashion Knowledge
- Returns Processing
- Reporting
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Sales
Keywords
- Customer Service
- Online Customer Support
- Phone Support
- Live Chat
- Email Support
- Customer Experience
- Product Knowledge
- Sales Skills
- Problem-Solving
- Decision-Making
- Time Management
- Multitasking
- Men's Fashion
- Garment Construction
- Fashion Trends
- Wardrobe Essentials
- Fit And Fabrication
- Zendesk
- Ticketing Systems
- Returns Processing
- Key Performance Indicators
- Reporting
- Empathy
- Attention To Detail
- Flexible Availability