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Rogers Bank

Manager, Fraud Investigations & Controls

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who We Are Looking For

Reporting to Sr. Manager Fraud Prevention the Manager, Fraud Investigations & Controls is responsible for leading complex fraud investigations, identifying control weaknesses, and driving enhancements to fraud detection, prevention, and operational effectiveness across Rogers Bank.

This role leads a team of fraud investigators responsible for uncovering fraud trends, organized fraud networks, emerging attack patterns, and process vulnerabilities that are not effectively detected through existing systems, rules, or controls. The successful candidate will serve as a key liaison with industry partners, including Canadian banks, the Canadian Bankers Association (CBA), the Banking Crime Prevention and Investigation Forum (BCPIF), law enforcement agencies, and other external stakeholders to support cross-sector investigations and information sharing.

The Manager will leverage advanced investigative techniques, data analysis, intelligence gathering, and network-linkage analysis to identify hidden fraud risks, recommend control enhancements, and improve fraud detection rates while minimizing customer impact. This role requires strong leadership, investigative expertise, analytical capability, and the ability to influence stakeholders across multiple business functions.

What You'll Do

Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
Conduct and oversee investigations involving application fraud, account takeover, identity fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
Act as Rogers Bank's primary liaison with the Canadian banking industry, including participation in BCPIF, CBA working groups, law enforcement engagement, and cross-industry fraud intelligence sharing initiatives.
Coordinate investigative support related to production orders, law enforcement requests, and industry-led investigations while ensuring compliance with legal, regulatory, and privacy requirements.
Identify fraud losses that were not detected through existing fraud systems, controls, policies, or operational processes and perform detailed root cause analysis to determine contributing factors.
Analyse fraud events and operational breakdowns to understand how existing controls, procedures, or processes were bypassed and recommend enhancements to strengthen the control environment.
Develop actionable recommendations to improve fraud detection rules, authentication strategies, operational controls, policies, procedures, and investigative practices.
Utilize investigative analytics, SQL, data querying tools, fraud platforms, and link-analysis techniques to identify relationships, anomalies, organized fraud networks, and second-order fraud scenarios.
Develop investigative methodologies that identify hidden fraud trends and emerging attack patterns before losses become material.
Partner closely with Fraud Strategy team to convert investigative findings into enhanced fraud rules, predictive models, operational controls, and monitoring capabilities.
Collaborate with Telecom Fraud team to strengthen enterprise fraud intelligence sharing, improve investigative effectiveness, and identify opportunities for cross-channel fraud prevention.
Establish effective partnerships with Technology, Fraud Strategy, Credit Risk, AML, Finance, Legal, Regulatory Compliance, Project Delivery, Operations, and external vendors to accelerate fraud mitigation efforts.
Create, maintain, and continuously improve fraud investigation procedures, investigative standards, escalation protocols, and control governance documentation.
Design and enhance fraud reporting, management dashboards, and investigative oversight reporting to improve visibility into emerging fraud risks, fraud performance, and control effectiveness.
Present investigative findings, fraud trends, and control recommendations to senior leadership in both technical and business-friendly formats to facilitate expedited decision-making.
Stay current on emerging fraud techniques, organized crime trends, industry best practices, investigative tools, and regulatory developments.

What You Bring

Minimum 5 years of progressive experience in bank fraud investigations, fraud risk management, fraud strategy, or financial crimes within a banking, credit card, payments, or financial services environment.
Demonstrated leadership experience managing investigative, fraud, intelligence, risk, or analytical teams.
Strong expertise in conducting complex fraud investigations including identity fraud, application fraud, account takeover, synthetic identity fraud, organized fraud rings, and financial crime schemes.
Experience working directly with law enforcement agencies, production orders, information requests, and industry investigative forums.
Established relationships within the Canadian banking fraud community, law enforcement, BCPIF, CBA, or similar investigative networks are strongly preferred.
Proven ability to identify fraud trends, investigate unexplained losses, uncover root causes, and develop effective control improvements.
Advanced analytical and investigative skills with the ability to connect seemingly unrelated activities and identify fraud networks through linkage analysis and intelligence gathering.
Experience utilizing SQL, data mining, fraud detection platforms, reporting tools, and investigative technologies to support complex investigations.
Strong understanding of fraud controls, customer authentication, operational risk management, investigative practices, and fraud detection methodologies.
Ability to translate investigative findings into actionable business recommendations, operational controls, policy enhancements, and fraud strategy improvements.
Exceptional communication skills with the ability to present complex fraud issues clearly and effectively to frontline teams, technical partners, executive leadership, regulatory stakeholders, and external law enforcement agencies.
Proven ability to influence stakeholders and drive action across diverse functions including Technology, Fraud Operations, Credit Risk, AML, Finance, Legal, Compliance, and external partners.
Strong operational mindset with the ability to balance fraud mitigation, customer experience, operational efficiency, and regulatory expectations.
Experience with fraud analytics, visualization tools, case management platforms, and reporting solutions is considered an asset.
Post-secondary education in Business, Finance, Criminology, Data Analytics, Law Enforcement, or a related discipline is preferred. Equivalent experience will be considered.

Why this role matters

This role serves as a critical line of defence against evolving fraud threats by identifying risks that traditional systems and controls may miss. Through advanced investigations, industry collaboration, and continuous control enhancement, the Manager, Fraud Investigations & Controls will help strengthen Rogers Bank's fraud resilience, reduce losses, improve customer protection, and enhance the Bank's overall fraud risk management capabilities.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities

Self-driven career development programs (E.g. MyPath program)
Rogers First priority in applying to internal roles of interest

Wellness Programs

Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity

Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 1 Mount Pleasant (083), Toronto, ON

Travel Requirements Up to 10%

Background Check(s) Required Criminal Record and Credit Check

Posting Category/Function Banking & Operations

Requisition ID 341044

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Rogers Bank

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More about this job

Responsibilities

Lead a team conducting complex fraud investigations, identifying organized fraud activity and control gaps, and coordinating with Canadian banking partners and law enforcement. Use investigative analytics and root cause analysis to recommend improvements to fraud detection, controls, procedures, and reporting, while collaborating across business functions to reduce losses and customer impact.

Requirements

Requires at least five years of progressive experience in bank fraud investigations, fraud risk management, fraud strategy, or financial crimes, along with leadership experience and expertise in complex fraud schemes. Candidates should have strong analytical and investigative capabilities, experience with SQL and fraud tools, and the ability to work with law enforcement and influence cross-functional stakeholders; relevant post-secondary education is preferred.

Skills

Fraud Investigations
Fraud Risk Management
Team Leadership
Identity Fraud Investigation
Application Fraud Investigation
Account Takeover Investigation
Synthetic Identity Fraud Investigation
Organized Fraud Network Analysis
Root Cause Analysis
Control Enhancement
SQL
Data Analysis
Linkage Analysis
Fraud Detection
Law Enforcement Liaison
Stakeholder Management

Benefits

Annual Bonus
Health Benefits
Dental Benefits
Pension Plan
RRSP
TFSA
Stock Matching
Employee Discounts
Paid Volunteer Time
Career Development Programs
Employee Assistance Program
Cognitive Behavioural Therapy
Virtual Therapy
Fitness Membership

Visa sponsorship

Not detected in the job text

Keywords

Fraud Investigations
Fraud Risk Management
Fraud Detection
Application Fraud
Account Takeover
Identity Fraud
Synthetic Identity Fraud
Organized Fraud Networks
Root Cause Analysis
Control Governance
SQL
Data Mining
Data Querying
Investigative Analytics
Link Analysis
Fraud Detection Platforms
Predictive Models
Authentication Strategies
Fraud Rules
Management Dashboards
Case Management
Law Enforcement Requests
Production Orders
BCPIF
Canadian Bankers Association
Fraud Intelligence Sharing
Operational Risk Management
AML
Privacy Compliance
Credit Risk

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