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Added 8 mins ago
Seasonal Customer Experience Representative
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Part-time
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Added 8 mins ago
Customer Service Representative
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$17.95 CAD / hour
Part-time
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Full-time
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Rogers Communications

Assistant Store Manager

Toronto, ON, Canada
Scarborough, ON, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

Competitive compensation plus lucrative management bonus program
Up to 50% employee discounts on Rogers and Fido services
Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
Inclusive culture with strong diversity and equity-focused employee resource group

What You will be doing:

Management Support: You support the Store Manager in managing day to day operations, coaching, and developing team members to positively impact growth and create best in class customer experiences.
Customer Engagement: Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers Mastercard.
Sales Delivery: Achieve sales goals within a dynamic and supportive team environment.
Brand Representative: You represent Rogers and Fido brands in-store and at your local community events to support local small businesses.

Your Qualifications:

Ability to build rapport and coach team members to create best in class customer experiences and meet business sales targets through clear and effective verbal communication.
Strong commitment to delivering bestinclass customer experiences.
Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards and adapting to dynamic environments.
You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 300 Borough Drive Unit 100 (5430), Scarborough, ON Travel Requirements: Up to 25% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Retail (Store Management / Corporate) & Store Management Requisition ID: 315311

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail

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More about this job

Responsibilities

The Assistant Store Manager supports the Store Manager in daily operations, coaching team members, and driving store growth. They are responsible for delivering exceptional customer service, achieving sales targets, and representing the brand in the local community.

Requirements

Candidates must have experience in retail operations, including inventory, merchandising, and scheduling. Strong communication skills and the ability to work a flexible schedule, including evenings and weekends, are required.

Skills

Retail operations
Team leadership
Coaching
Sales management
Customer experience
Inventory management
Merchandising
Scheduling
Communication
Conflict resolution
Relationship building
Performance management

Benefits

Competitive compensation
Management bonus program
Employee discounts
Health benefits
Parental leave top-up
Mental health coverage
EFAP
RRSP
TFSA
Pension plans
Share purchase options

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales
Customer Service
Inventory Management
Merchandising
Coaching
Leadership
Operations
Rogers
Fido
Mastercard
Performance Targets
Team Development
Compliance
Scheduling

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