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Rogers Communications

Delivery Specialist

Montreal, QC, Canada

Apply About employer

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Job details

Experience: Au moins 2 ans d’expérience dans l’industrie des télécommunications, de préférence dans le segment interentreprises.
Posting language: English · French
Posted: Sep 29, 2026

Original job description

English section of this bilingual listing.

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Delivery Specialist (Wireline)

The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.

Responsibilities

Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations
Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
Facilitate status meetings and oversee project critical millstones.
Process MACD requests for existing Rogers for Business Services
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
Define schedule and delivery plans to communicate with customers and assess risk factors
Coordinate and communicate firm installation date (FOC) with the customer.
Be the liaison with field technicians
Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
Diligent order tracking for revenue reporting

Qualifications

2+ years of experience within the Telecommunication industry, Business to Business segment preferred
Knowledge of Rogers Business services, products and procedures
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop
Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
Strong analytical and problem-solving skills
Post Secondary education in a related Technology or Telecommunications field
PMP certifications an asset
Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
Bilingualism (English & French) an asset
Excellent presentation and communication skills

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Spécialiste, prestation de services – Filaire

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Variable Length of Contract: 6 Months Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10%

Background Check(s) Required:

Posting Category/Function: Project Management & Coordination Requisition ID: 335915

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business

Read the full bilingual original

Delivery Specialist (Wireline)

Responsibilities

Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations
Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
Facilitate status meetings and oversee project critical millstones.
Process MACD requests for existing Rogers for Business Services
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
Define schedule and delivery plans to communicate with customers and assess risk factors
Coordinate and communicate firm installation date (FOC) with the customer.
Be the liaison with field technicians
Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
Diligent order tracking for revenue reporting

Qualifications

2+ years of experience within the Telecommunication industry, Business to Business segment preferred
Knowledge of Rogers Business services, products and procedures
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop
Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
Strong analytical and problem-solving skills
Post Secondary education in a related Technology or Telecommunications field
PMP certifications an asset
Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
Bilingualism (English & French) an asset
Excellent presentation and communication skills

--------------------------------------------------------------------

Spécialiste, prestation de services – Filaire

Le spécialiste, Prestation de services à la clientèle est responsable de l’attribution et de la gestion proactives des commandes des clients de Rogers service Affaires. Il doit s’assurer que les exigences en matière de prestation sont respectées dans les délais impartis, ce qui contribue à soutenir les ventes et à stimuler la croissance dans tous les secteurs d’activité. Ce spécialiste est responsable du déploiement des projets standard. Les responsabilités comprennent la mise sur pied de solutions filaires, de la technologie IP, du protocole SIP, de communications unifiées, de réseaux WiFi gérés, de l’Internet des objets (IdO), de l’accès fixe sans-fil et de l’intégration des services sans-fil.

Responsabilités

Assumer la responsabilité du traitement, de la coordination et de l’administration des commandes des clients du service Affaires, en veillant à ce que les procédures de prestation soient exécutées dans le but d’atteindre le cycle d’intervalles défini.
Recevoir et valider les demandes de trousses de commande (COP) par l’entremise de Salesforce pour tous les secteurs d’activité, y compris les services filaires, les services sans-fil, les centres de données, l’IdO et les transferts de services.
Assurer la coordination avec les ressources du projet, internes et externes à Rogers, afin de planifier, de préparer et d’exécuter les exigences de prestation.
Animer des réunions de suivi et surveiller les jalons critiques des projets.
Traiter les demandes MACD pour Rogers service Affaires.
Établir des relations avec la clientèle en offrant un service rapide et exceptionnel par la communication et la prestation, ainsi qu’en incarnant les comportements « Le Service, c’est MOI » dans le cadre de chaque interaction.
Établir le calendrier et les plans de livraison pour communiquer avec les clients et évaluer les facteurs de risque.
Coordonner la date d’installation définitive et la communiquer au client.
Assurer la liaison avec les techniciens sur le terrain.
Veiller à ce que l’activation de la facturation soit effectuée en temps opportun au moment de la prestation du service, en veillant à ce que la communication de fermeture soit envoyée au client pour qu’il soit au courant de l’activation du service et de la facturation.
Déposer des commandes commerciales et stratégiques au nom de l’équipe Ventes au moyen de RDL.
Créer des comptes filaires et sans-fil.
Téléverser des détails de la tarification dans le système de facturation V21.
Suivre rigoureusement des commandes à des fins de production de rapports sur les revenus.

Compétences

Au moins 2 ans d’expérience dans l’industrie des télécommunications, de préférence dans le segment interentreprises.
Connaissance du service Affaires, des produits et des procédures de Rogers.
Connaissance de la technologie et de la topologie Ethernet, de la technologie IP, du protocole SIP, des MPLS, des réseaux WiFi et des CUC.
Maîtrise de Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis et Salesforce/OptiC.
Excellentes compétences en communication orale et écrite et capacité de communiquer avec tous les échelons de l’entreprise et dans diverses équipes interfonctionnelles.
Capacité de mettre de l’avant de nouvelles idées et approches qui conviennent à l’entreprise, et ainsi remettre en question l’état des choses.
Très bon esprit d’analyse et aptitude marquée pour la résolution de problèmes.
Études postsecondaires dans le domaine des technologies et des télécommunications ou dans un domaine connexe.
Certification ITIL et PMP, un atout.
Capacité de promouvoir une culture de collaboration au sein de l’équipe grâce à l’écoute active, à la recherche de compréhension et à l’échange d’informations.
Bilinguisme (anglais et français), un atout.
Aptitudes marquées pour les communications et les présentations.

Schedule: Full time Shift: Variable Length of Contract: 6 Months Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10%

Background Check(s) Required:

Posting Category/Function: Project Management & Coordination Requisition ID: 335915

Posting Notes: Rogers Business

Apply About employer

More about this job

Responsibilities

The Delivery Specialist is responsible for the proactive assignment and management of business customer orders to ensure delivery requirements are met within defined milestones. They coordinate with internal and external resources to execute project deployments and maintain accurate order tracking for revenue reporting.

Requirements

Candidates must have at least 2 years of experience in the telecommunications industry, preferably in a B2B segment. Proficiency in Salesforce and knowledge of wireline, IP, and Ethernet technologies are required, along with strong analytical and communication skills.

Skills

Project management
Order fulfillment
Salesforce
Wireline solutions
IP technology
SIP
Managed Wi-Fi
Data analysis
Problem-solving
Communication
Ethernet technology
MPLS
UCC
Billing activation

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Wireline
Salesforce
Project Management
Order Fulfillment
IP Technology
SIP
Managed Wi-Fi
Ethernet
MPLS
UCC
MACD
Billing
Customer Service
PMP
ITIL
Data Centre
IoT
Service Migrations
B2B
Revenue Reporting
Risk Assessment
Field Technicians
Installation
Cross-functional teams

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