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Closed listing

Delivery Specialist

Rogers Communications · Toronto, ON, Canada · Montreal, QC, Canada · Longueuil, QC, Canada · ON, Canada · BC, Canada · Winnipeg, MB, Canada · Brandon, MB, Canada · Saint John, NB, Canada · Oromocto, NB, Canada · Dieppe, NB, Canada · Fredericton, NB, Canada · Bathurst, NB, Canada · Shediac, NB, Canada · Edmundston, NB, Canada · Beresford, NB, Canada · Miramichi, NB, Canada · Moncton, NB, Canada · Caraquet, NB, Canada · Timmins, ON, Canada · Sudbury, ON, Canada · Hamilton, ON, Canada · Barrie, ON, Canada · Guelph, ON, Canada · Cornwall, ON, Canada · Brantford, ON, Canada · Thunder Bay, ON, Canada · Kingston, ON, Canada · Pembroke, ON, Canada · Sault Ste. Marie, ON, Canada · Stratford, ON, Canada · St. Thomas, ON, Canada · Peterborough, ON, Canada · North Bay, ON, Canada · Belleville, ON, Canada · London, ON, Canada · Windsor, ON, Canada · Orillia, ON, Canada · Ottawa, ON, Canada · Oakville, ON, Canada · Mississauga, ON, Canada · Brampton, ON, Canada · Tillsonburg, ON, Canada · Collingwood, ON, Canada · Burlington, ON, Canada · Kitchener, ON, Canada · Oshawa, ON, Canada · Sarnia, ON, Canada · Markham, ON, Canada · Aurora, ON, Canada · Kincardine, ON, Canada · Owen Sound, ON, Canada · Ajax, ON, Canada · Cambridge, ON, Canada · Richmond Hill, ON, Canada · Waterloo, ON, Canada · Bracebridge, ON, Canada · Russell, ON, Canada · Niagara Falls, ON, Canada · Newmarket, ON, Canada · Midland, ON, Canada · St. Catharines, ON, Canada · Pickering, ON, Canada · Orangeville, ON, Canada · Milton, ON, Canada · Whitby, ON, Canada · Woodstock, ON, Canada · Mont-Royal, QC, Canada · Dorval, QC, Canada · Pointe-Claire, QC, Canada · Brossard, QC, Canada · Joliette, QC, Canada · Saint-Jérôme, QC, Canada · Salaberry-de-Valleyfield, QC, Canada · Vaudreuil-Dorion, QC, Canada · Terrebonne, QC, Canada · Quebec, QC, Canada · Rosemère, QC, Canada · Repentigny, QC, Canada · Laval, QC, Canada · Levis, QC, Canada · Châteauguay, QC, Canada · Trois-Rivières, QC, Canada · Gatineau, QC, Canada · Sherbrooke, QC, Canada · Granby, QC, Canada · Blainville, QC, Canada · Boisbriand, QC, Canada · Beloeil, QC, Canada · Saint-Jean-sur-Richelieu, QC, Canada · Saint-Bruno, QC, Canada · Regina, SK, Canada · Saskatoon, SK, Canada · Langley (District), BC, Canada · Prince George, BC, Canada · Victoria, BC, Canada · Duncan, BC, Canada · Whistler, BC, Canada · Penticton, BC, Canada · Chilliwack, BC, Canada · Squamish, BC, Canada · Abbotsford, BC, Canada · Cranbrook, BC, Canada · Vernon, BC, Canada · Nanaimo, BC, Canada · Courtenay, BC, Canada · Campbell River, BC, Canada · Kamloops, BC, Canada · Coquitlam, BC, Canada · Burnaby, BC, Canada · North Vancouver, BC, Canada · Port Coquitlam, BC, Canada · Surrey, BC, Canada · Vancouver, BC, Canada · New Westminster, BC, Canada · Richmond, BC, Canada · Kelowna, BC, Canada · Sydney Indian Reserve No. 28A, NS, Canada · Yarmouth Indian Reserve No. 33, NS, Canada · Concord, ON, Canada · Georgetown, ON, Canada · Trenton, ON, Canada · Maple, ON, Canada · Pefferlaw, ON, Canada · Stouffville, ON, Canada · Orleans, ON, Canada · Thornhill, ON, Canada · Port Perry, ON, Canada · Bowmanville, ON, Canada · Courtice, ON, Canada · Woodbridge, ON, Canada · Keswick, ON, Canada · Tsawwassen, BC, Canada · Liverpool, NS, Canada · Fort McMurray, AB, Canada · Charlottetown, PE, Canada · Little Britain, ON, Canada · St. Peter's, NS, Canada · New Minas, NS, Canada · Ancaster, ON, Canada · Keddys Corner, NS, Canada · Port Williams, NS, Canada · Corner Brook, NL, Canada · Medicine Hat, AB, Canada · Summerside, PE, Canada · Mount Pearl, NL, Canada · Halifax, NS, Canada · St. John's, NL, Canada · Sherwood Park, AB, Canada · Truro, NS, Canada · Brooks, AB, Canada · Airdrie, AB, Canada · Grand Falls-Windsor, NL, Canada · Red Deer, AB, Canada · Dartmouth, NS, Canada · Canmore, AB, Canada · Strathmore, AB, Canada · Wetaskiwin, AB, Canada · Okotoks, AB, Canada · Bedford, NS, Canada · Gander, NL, Canada · Fort Saskatchewan, AB, Canada · Cochrane, AB, Canada · Camrose, AB, Canada · Edmonton, AB, Canada · Amherst, NS, Canada · Rocky View No 44, AB, Canada · St. Albert, AB, Canada · Grande Prairie, AB, Canada · Lower Sackville, NS, Canada · Calgary, AB, Canada · Lethbridge, AB, Canada · Kawartha Lakes, ON, Canada · NS, Canada · Chatham-Kent, ON, Canada · NB, Canada · PE, Canada · Rocky View County, AB, Canada · Langley, BC, Canada · West Vancouver, BC, Canada · Grand-Sault/Grand Falls, NB, Canada · McLeods, NB, Canada · Saint-Basile, NB, Canada · Glace Bay, NS, Canada · St Peters, NS, Canada · Sydney, NS, Canada · Yarmouth, NS, Canada · Bradford, ON, Canada · Chatham, ON, Canada · Dundas, ON, Canada · East York, ON, Canada · Etobicoke, ON, Canada · Fenelon Falls, ON, Canada · Gloucester, ON, Canada · Kanata, ON, Canada · Nepean, ON, Canada · North York, ON, Canada · Scarborough, ON, Canada · Simcoe, ON, Canada · Stittsville, ON, Canada · Unionville, ON, Canada · Waterdown, ON, Canada · York, ON, Canada · Bloomfield Station, PE, Canada · Anjou, QC, Canada · Lachine, QC, Canada · Lasalle, QC, Canada · Saint-Hubert, QC, Canada · Saint-Laurent, QC, Canada · Saint-Leonard, QC, Canada

About employer

Closed listing

Rogers Communications

Delivery Specialist

Toronto, ON, Canada
Montreal, QC, Canada
Longueuil, QC, Canada
ON, Canada
BC, Canada
Winnipeg, MB, Canada
Brandon, MB, Canada
Saint John, NB, Canada
Oromocto, NB, Canada
Dieppe, NB, Canada
Fredericton, NB, Canada
Bathurst, NB, Canada
Shediac, NB, Canada
Edmundston, NB, Canada
Beresford, NB, Canada
Miramichi, NB, Canada
Moncton, NB, Canada
Caraquet, NB, Canada
Timmins, ON, Canada
Sudbury, ON, Canada
Hamilton, ON, Canada
Barrie, ON, Canada
Guelph, ON, Canada
Cornwall, ON, Canada
Brantford, ON, Canada
Thunder Bay, ON, Canada
Kingston, ON, Canada
Pembroke, ON, Canada
Sault Ste. Marie, ON, Canada
Stratford, ON, Canada
St. Thomas, ON, Canada
Peterborough, ON, Canada
North Bay, ON, Canada
Belleville, ON, Canada
London, ON, Canada
Windsor, ON, Canada
Orillia, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Mississauga, ON, Canada
Brampton, ON, Canada
Tillsonburg, ON, Canada
Collingwood, ON, Canada
Burlington, ON, Canada
Kitchener, ON, Canada
Oshawa, ON, Canada
Sarnia, ON, Canada
Markham, ON, Canada
Aurora, ON, Canada
Kincardine, ON, Canada
Owen Sound, ON, Canada
Ajax, ON, Canada
Cambridge, ON, Canada
Richmond Hill, ON, Canada
Waterloo, ON, Canada
Bracebridge, ON, Canada
Russell, ON, Canada
Niagara Falls, ON, Canada
Newmarket, ON, Canada
Midland, ON, Canada
St. Catharines, ON, Canada
Pickering, ON, Canada
Orangeville, ON, Canada
Milton, ON, Canada
Whitby, ON, Canada
Woodstock, ON, Canada
Mont-Royal, QC, Canada
Dorval, QC, Canada
Pointe-Claire, QC, Canada
Brossard, QC, Canada
Joliette, QC, Canada
Saint-Jérôme, QC, Canada
Salaberry-de-Valleyfield, QC, Canada
Vaudreuil-Dorion, QC, Canada
Terrebonne, QC, Canada
Quebec, QC, Canada
Rosemère, QC, Canada
Repentigny, QC, Canada
Laval, QC, Canada
Levis, QC, Canada
Châteauguay, QC, Canada
Trois-Rivières, QC, Canada
Gatineau, QC, Canada
Sherbrooke, QC, Canada
Granby, QC, Canada
Blainville, QC, Canada
Boisbriand, QC, Canada
Beloeil, QC, Canada
Saint-Jean-sur-Richelieu, QC, Canada
Saint-Bruno, QC, Canada
Regina, SK, Canada
Saskatoon, SK, Canada
Langley (District), BC, Canada
Prince George, BC, Canada
Victoria, BC, Canada
Duncan, BC, Canada
Whistler, BC, Canada
Penticton, BC, Canada
Chilliwack, BC, Canada
Squamish, BC, Canada
Abbotsford, BC, Canada
Cranbrook, BC, Canada
Vernon, BC, Canada
Nanaimo, BC, Canada
Courtenay, BC, Canada
Campbell River, BC, Canada
Kamloops, BC, Canada
Coquitlam, BC, Canada
Burnaby, BC, Canada
North Vancouver, BC, Canada
Port Coquitlam, BC, Canada
Surrey, BC, Canada
Vancouver, BC, Canada
New Westminster, BC, Canada
Richmond, BC, Canada
Kelowna, BC, Canada
Sydney Indian Reserve No. 28A, NS, Canada
Yarmouth Indian Reserve No. 33, NS, Canada
Concord, ON, Canada
Georgetown, ON, Canada
Trenton, ON, Canada
Maple, ON, Canada
Pefferlaw, ON, Canada
Stouffville, ON, Canada
Orleans, ON, Canada
Thornhill, ON, Canada
Port Perry, ON, Canada
Bowmanville, ON, Canada
Courtice, ON, Canada
Woodbridge, ON, Canada
Keswick, ON, Canada
Tsawwassen, BC, Canada
Liverpool, NS, Canada
Fort McMurray, AB, Canada
Charlottetown, PE, Canada
Little Britain, ON, Canada
St. Peter's, NS, Canada
New Minas, NS, Canada
Ancaster, ON, Canada
Keddys Corner, NS, Canada
Port Williams, NS, Canada
Corner Brook, NL, Canada
Medicine Hat, AB, Canada
Summerside, PE, Canada
Mount Pearl, NL, Canada
Halifax, NS, Canada
St. John's, NL, Canada
Sherwood Park, AB, Canada
Truro, NS, Canada
Brooks, AB, Canada
Airdrie, AB, Canada
Grand Falls-Windsor, NL, Canada
Red Deer, AB, Canada
Dartmouth, NS, Canada
Canmore, AB, Canada
Strathmore, AB, Canada
Wetaskiwin, AB, Canada
Okotoks, AB, Canada
Bedford, NS, Canada
Gander, NL, Canada
Fort Saskatchewan, AB, Canada
Cochrane, AB, Canada
Camrose, AB, Canada
Edmonton, AB, Canada
Amherst, NS, Canada
Rocky View No 44, AB, Canada
St. Albert, AB, Canada
Grande Prairie, AB, Canada
Lower Sackville, NS, Canada
Calgary, AB, Canada
Lethbridge, AB, Canada
Kawartha Lakes, ON, Canada
NS, Canada
Chatham-Kent, ON, Canada
NB, Canada
PE, Canada
Rocky View County, AB, Canada
Langley, BC, Canada
West Vancouver, BC, Canada
Grand-Sault/Grand Falls, NB, Canada
McLeods, NB, Canada
Saint-Basile, NB, Canada
Glace Bay, NS, Canada
St Peters, NS, Canada
Sydney, NS, Canada
Yarmouth, NS, Canada
Bradford, ON, Canada
Chatham, ON, Canada
Dundas, ON, Canada
East York, ON, Canada
Etobicoke, ON, Canada
Fenelon Falls, ON, Canada
Gloucester, ON, Canada
Kanata, ON, Canada
Nepean, ON, Canada
North York, ON, Canada
Scarborough, ON, Canada
Simcoe, ON, Canada
Stittsville, ON, Canada
Unionville, ON, Canada
Waterdown, ON, Canada
York, ON, Canada
Bloomfield Station, PE, Canada
Anjou, QC, Canada
Lachine, QC, Canada
Lasalle, QC, Canada
Saint-Hubert, QC, Canada
Saint-Laurent, QC, Canada
Saint-Leonard, QC, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 5 - 7 years experience in a telecommunications customer service operation-related field or environment.
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Delivery Specialist

The Delivery Specialist is the point of contact for customers, sales channels, and business support teams, in the delivery of new products and services acquired by SMB segment customers. The product sets supported include Cable, Wireless, (Advantage Voice aka Unison) Unified Communication suite, Business Internet, Business Phone, Business Fibre Internet, IP, IoT, FWA, M365 across the country. They are accountable for the successful installation, provisioning, and onboarding of services, including resolution of issues, and support with subject matter expertise.

What you will do:

Intake, review, track, and process orders and onboarding requests. Ensure pricing and service information is accurate, complete, and in compliance with company policies. Obtain missing information from requesters, public databases, internal references, or through customer contact.
Work with customers, and internal teams to identify and resolve delivery issues within agreed service levels. As required, coordinate Cable, wireless and fibre technician access with customers and Rogers’ dispatch. Work with provisioning, dispatch, porting, or other internal teams to correct issues on the day of installation or onboarding.
Support customers, sales channels, and customer service teams with subject matter expertise on clean order submission, direction on services required, and navigation of self-serve applications.
Meet set performance objectives including and not limited to, service levels; productivity, I AM Service behaviors, quality assurance, and customer satisfaction.
Accountable for the order fulfillment and implementation of business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing by ensuring a monthly forecast is provided to leadership
Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure we deliver timely service to the customer.
Use appropriate judgment to escalate to next levels in a timely manner.
Manage account changes as required, for installed services during the delivery life cycle.
Follow and input best practices and processes, train co-workers as required, identify and report process gaps and improvements recommendations, most importantly, transformation and efficiency ideas.
Maintain knowledge of the Rogers products and services and skill sets required for this role. Advocate and be able to communicate the features and benefits of our products.
Focus on continuously improving existing service delivery processes, and the customer experience by recommending innovative solutions.
Ensure all Salesforce data entries and customer communications are updated on a timely basis
Ensure our Service Order Intervals are consistently met
Provide timely customer communications on a weekly or bi weekly basis
Various other duties as required

What you will bring:

5 - 7 years experience in a telecommunications customer service operation-related field or environment.
Spoken and written French is an asset
5 – 7 years of telecom voice and Microsoft experience is preferred
Advantage Voice, Wireless, Microsoft 365, Vision 21 and SGI experience is preferred
Strong technical expertise with the ability to communicate solutions effectively to both technical and non-technical stakeholders
Capable of bridging the gap between technical details and customer understanding, ensuring clear, accessible explanations and guidance
Proven and demonstrated leadership skills, fast learner, resourceful, innovative, and able to independently make sound critical decisions.
Knowledge of the following products and services; Advantage Voice Webex and Advantage Voice with Teams, Microsoft, Business Internet, Business
Phone, Business Fibre Internet, Wireless products, Unified Communication
Business account structure knowledge.
Excellent knowledge of Microsoft Office, Rogers Direct, Vision 21, Salesforce, AS400, SGI, EWP, Oasys and various portal-based products supported (Unison, RBAM, BSS, etc.)
Ability to identify and proactively escalate potential business issues or challenges.
Excellent and proven demonstration of customer service skills, and relationship management with internal teams.
A strong sense of teamwork and willingness to work in an ever-changing environment.
Demonstrated excellent communication skills, with technical and management staff, both verbal and written.
Business acumen and professional approach.
Excellent time management and prioritization skills including to the ability to multi-task and demonstrate urgency.
High level of attention to detail and excellent follow up skills.
Innovative, resourceful, adaptable to change, and positive attitude.

We believe in investing in our people and helping them reach their potential as valuable members of our team and are thrilled that you are wanting to continue your career with Rogers. We are committed to your growth & development and your past performance and contributions to the company will be considered during the recruitment process.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: 12 Months Work Location: 3636 23 St NE (7804), Calgary, AB Travel Requirements: None Background Check(s) Required: Canadian Criminal Record Check Posting Category/Function: Project Management & Coordination Requisition ID: 330878

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

About employer

More about this job

Responsibilities

The Delivery Specialist manages the end-to-end order fulfillment process for SMB customers, including intake, provisioning, and onboarding of various telecommunications products. They act as the primary point of contact to resolve delivery issues and ensure service levels are met through coordination with internal teams and technicians.

Requirements

Candidates must have 5-7 years of experience in a telecommunications customer service environment and possess strong technical expertise. Proficiency in tools such as Salesforce, Microsoft 365, and various internal portal-based systems is required.

Skills

Telecommunications
Customer service
Order fulfillment
Salesforce
Microsoft 365
Technical support
Relationship management
Project coordination
Provisioning
Data entry
Time management
Problem solving
Communication skills
Leadership
Business acumen
Service level management

Benefits

Career growth opportunities
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Customer Service
Order Fulfillment
Salesforce
Microsoft 365
Advantage Voice
Wireless
Business Internet
Fibre Internet
Unified Communication
Provisioning
Dispatch
Service Level Agreements
Onboarding
Project Management
Technical Support
Relationship Management
Vision 21
SGI
AS400
EWP
Oasys
Unison
RBAM
BSS
Data Entry
Business Acumen
Process Improvement
Collaboration
Implementation

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