Find work in Canada.

324,007 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 21 mins ago
PREVISUALIZATION ARTIST
Terribly Wonderful
Toronto, ON
Full-time
Working closely with the Director and Previsualization Supervisor, the Previs Artist will translate scripts, storyboards, and creative direction into cinematic sequences that establish shot…
Added 1 hour ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 1 hour ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
Job Summary: The Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused…
Added 1 hour ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
The Director, E-commerce & Digital Growth will own the performance of our direct-to-consumer websites, online marketplaces and B2B Partner Portal. This person will be accountable for…
Added 2 hours ago
Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Added 5 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
Job Summary: The Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused…
Added 9 hours ago
Manager, Collections
Rogers Bank
Sherwood Park, AB
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 10 hours ago
Manager, Collections
Rogers Bank
PE · Bloomfield Station, PE
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 10 hours ago
Manager, Collections
Rogers Bank
Charlottetown, PE
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 10 hours ago
Manager, Collections
Rogers Bank
Kincardine, ON
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 10 hours ago
Manager, Collections
Rogers Bank
Dartmouth, NS
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 12 hours ago
Sales Support Associate III
Coach
Laval, QC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 12 hours ago
Director, Value Creation Private Markets
OPTrust
Toronto, ON
Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 13 hours ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
…strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making,…
Added 13 hours ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 13 hours ago
Commercial Banker Technology - Market Executive - Executive Director
JPMorgan Chase & Co.
Toronto, ON
Full-time
…Firm, and leading internal strategic discussions across all our solutions including credit and…
Added 13 hours ago
Associate, Private Investment Counsel
CIBC
Ottawa, ON
Full-time
Reporting to the Executive Director and Regional Head, the Associate, Investment Counsellor I (AIC I) provides assistance to the Investment Counsellor in servicing the investment needs of…
Added 14 hours ago
Director, Sales & Marketing
Talent Edge
Vancouver, BC
$160,000 to $200,000 CAD / year
Full-time
…established global provider of customer relationship management…
Added 14 hours ago
Sr Estimator *Must be bilingual in French and English*
WGI Group
Saint-Augustin-de-Desmaures, QC
$70,000 to $90,000 CAD / year
Full-time
Reporting to the Sales Director, the Senior Estimator is responsible for all estimating activities within their territory. This role includes supporting junior estimators on the estimating…
Added 14 hours ago
Estimator *Must be bilingual in French and English*
WGI Group
Cambridge, ON · Saint-Augustin-de-Desmaures, QC · ON
$60,000 to $80,000 CAD / year
Full-time
Under the supervision of the Sales Director, the incumbent will be responsible for providing price estimates, product details, technical information and technical assistance, as well as…
Added 16 hours ago
Compounding Manager
Manufacturing Job Site
Markham, ON
Full-time
We take pride in our innovation, expertise, and excellence in creating the finest cosmetic formulas and packaging solutions for our clients. We partner with the world’s top leading…
Added 17 hours ago
Manager, Collections
Rogers Bank
Repentigny, QC
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 17 hours ago
Program Coordinator, Community Relations
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Community and Government Relations, the Program Coordinator will play a key role in strengthening relationships between the university and the broader…
Added 17 hours ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
London, ON
Full-time
The Director, E-commerce & Digital Growth will own the performance of our direct-to-consumer websites, online marketplaces and B2B Partner Portal. This person will be accountable for…
Added 17 hours ago
Associate, Commercial Real Estate
Coast Capital Savings
Victoria, BC
Reporting to the Director, Commercial Real Estate, the Associate supports an assigned team of Relationship Managers in the Commercial Real Estate team in the preparation, execution and…

Rogers Communications

Manager, Fraud Investigations & Controls

Toronto, ON, Canada
Calgary, AB, Canada

Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

Reporting to Sr. Manager Fraud Prevention the Manager, Fraud Investigations & Controls is responsible for leading complex fraud investigations, identifying control weaknesses, and driving enhancements to fraud detection, prevention, and operational effectiveness across Rogers Bank.

This role leads a team of fraud investigators responsible for uncovering fraud trends, organized fraud networks, emerging attack patterns, and process vulnerabilities that are not effectively detected through existing systems, rules, or controls. The successful candidate will serve as a key liaison with industry partners, including Canadian banks, the Canadian Bankers Association (CBA), the Banking Crime Prevention and Investigation Forum (BCPIF), law enforcement agencies, and other external stakeholders to support cross-sector investigations and information sharing.

The Manager will leverage advanced investigative techniques, data analysis, intelligence gathering, and network-linkage analysis to identify hidden fraud risks, recommend control enhancements, and improve fraud detection rates while minimizing customer impact. This role requires strong leadership, investigative expertise, analytical capability, and the ability to influence stakeholders across multiple business functions.

What you'll do:

Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
Conduct and oversee investigations involving application fraud, account takeover, identity fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
Act as Rogers Bank's primary liaison with the Canadian banking industry, including participation in BCPIF, CBA working groups, law enforcement engagement, and cross-industry fraud intelligence sharing initiatives.
Coordinate investigative support related to production orders, law enforcement requests, and industry-led investigations while ensuring compliance with legal, regulatory, and privacy requirements.
Identify fraud losses that were not detected through existing fraud systems, controls, policies, or operational processes and perform detailed root cause analysis to determine contributing factors.
Analyse fraud events and operational breakdowns to understand how existing controls, procedures, or processes were bypassed and recommend enhancements to strengthen the control environment.
Develop actionable recommendations to improve fraud detection rules, authentication strategies, operational controls, policies, procedures, and investigative practices.
Utilize investigative analytics, SQL, data querying tools, fraud platforms, and link-analysis techniques to identify relationships, anomalies, organized fraud networks, and second-order fraud scenarios.
Develop investigative methodologies that identify hidden fraud trends and emerging attack patterns before losses become material.
Partner closely with Fraud Strategy team to convert investigative findings into enhanced fraud rules, predictive models, operational controls, and monitoring capabilities.
Collaborate with Telecom Fraud team to strengthen enterprise fraud intelligence sharing, improve investigative effectiveness, and identify opportunities for cross-channel fraud prevention.
Establish effective partnerships with Technology, Fraud Strategy, Credit Risk, AML, Finance, Legal, Regulatory Compliance, Project Delivery, Operations, and external vendors to accelerate fraud mitigation efforts.
Create, maintain, and continuously improve fraud investigation procedures, investigative standards, escalation protocols, and control governance documentation.
Design and enhance fraud reporting, management dashboards, and investigative oversight reporting to improve visibility into emerging fraud risks, fraud performance, and control effectiveness.
Present investigative findings, fraud trends, and control recommendations to senior leadership in both technical and business-friendly formats to facilitate expedited decision-making.
Stay current on emerging fraud techniques, organized crime trends, industry best practices, investigative tools, and regulatory developments.

What you bring:

Minimum 5 years of progressive experience in bank fraud investigations, fraud risk management, fraud strategy, or financial crimes within a banking, credit card, payments, or financial services environment.
Demonstrated leadership experience managing investigative, fraud, intelligence, risk, or analytical teams.
Strong expertise in conducting complex fraud investigations including identity fraud, application fraud, account takeover, synthetic identity fraud, organized fraud rings, and financial crime schemes.
Experience working directly with law enforcement agencies, production orders, information requests, and industry investigative forums.
Established relationships within the Canadian banking fraud community, law enforcement, BCPIF, CBA, or similar investigative networks are strongly preferred.
Proven ability to identify fraud trends, investigate unexplained losses, uncover root causes, and develop effective control improvements.
Advanced analytical and investigative skills with the ability to connect seemingly unrelated activities and identify fraud networks through linkage analysis and intelligence gathering.
Experience utilizing SQL, data mining, fraud detection platforms, reporting tools, and investigative technologies to support complex investigations.
Strong understanding of fraud controls, customer authentication, operational risk management, investigative practices, and fraud detection methodologies.
Ability to translate investigative findings into actionable business recommendations, operational controls, policy enhancements, and fraud strategy improvements.
Exceptional communication skills with the ability to present complex fraud issues clearly and effectively to frontline teams, technical partners, executive leadership, regulatory stakeholders, and external law enforcement agencies.
Proven ability to influence stakeholders and drive action across diverse functions including Technology, Fraud Operations, Credit Risk, AML, Finance, Legal, Compliance, and external partners.
Strong operational mindset with the ability to balance fraud mitigation, customer experience, operational efficiency, and regulatory expectations.
Experience with fraud analytics, visualization tools, case management platforms, and reporting solutions is considered an asset.
Post-secondary education in Business, Finance, Criminology, Data Analytics, Law Enforcement, or a related discipline is preferred. Equivalent experience will be considered.

Why this role matters:

This role serves as a critical line of defence against evolving fraud threats by identifying risks that traditional systems and controls may miss. Through advanced investigations, industry collaboration, and continuous control enhancement, the Manager, Fraud Investigations & Controls will help strengthen Rogers Bank's fraud resilience, reduce losses, improve customer protection, and enhance the Bank's overall fraud risk management capabilities.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
- Self-driven career development programs (E.g. MyPath program)
- Rogers First: priority in applying to internal roles of interest
Wellness Programs:
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Banking & Operations Requisition ID: 341044

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Bank

Apply About employer

More about this job

Responsibilities

The Manager leads a team of investigators to conduct complex fraud investigations and identify control weaknesses across the bank. They also serve as a key liaison with industry partners and law enforcement to drive cross-sector fraud prevention and intelligence sharing.

Requirements

Candidates must have at least 5 years of progressive experience in bank fraud investigations or financial crimes management. Strong leadership, analytical skills, and expertise in fraud detection methodologies are required for this role.

Skills

Fraud investigations
Fraud risk management
Leadership
Data analysis
SQL
Link-analysis
Operational risk management
Stakeholder management
Regulatory compliance
Financial crime investigation
Root cause analysis
Authentication strategies
Intelligence gathering
Reporting
Project delivery
Communication

Benefits

Competitive salary
Annual bonus
Health benefits
Dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Employee discounts
Paid time off for volunteering
Company matching contributions to charities
Career development programs
Wellness programs
Virtual therapy sessions
Fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Fraud Investigations
Financial Services
Risk Management
SQL
Data Mining
Account Takeover
Identity Fraud
Synthetic Identity Fraud
AML
Credit Risk
Regulatory Compliance
Case Management
Link-analysis
BCPIF
CBA
Operational Controls
Root Cause Analysis
Fraud Strategy
Intelligence Gathering
Financial Crime
Authentication
Reporting Dashboards
Stakeholder Engagement
Law Enforcement Liaison
Policy Development
Data Analytics
Fraud Detection
Business Intelligence
Governance
Project Delivery

Report this job

Jobs in Canada

PREVISUALIZATION ARTIST

Manager, Centre of Excellence in Hypertension and Vascular Health

Regional Director, Cleaning Services

Director, E-commerce & Digital Growth, Agricultural Retail

Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)

Regional Director, Cleaning Services

Manager, Collections

Manager, Collections

Manager, Collections

Manager, Collections

Manager, Collections

Sales Support Associate III

Director, Value Creation Private Markets

Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)

Manager, Centre of Excellence in Hypertension and Vascular Health

Commercial Banker Technology - Market Executive - Executive Director

Associate, Private Investment Counsel

Director, Sales & Marketing

Sr Estimator Must be bilingual in French and English

Estimator Must be bilingual in French and English

Compounding Manager

Manager, Collections

Program Coordinator, Community Relations

Director, E-commerce & Digital Growth, Agricultural Retail

Associate, Commercial Real Estate