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Added 39 mins ago
Manager Portfolio and Building Services
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Manager, Real Estate Services-Toronto
Rogers Communications
Toronto, ON
Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives - regional primary point of contact with Rogers BU stakeholders.
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The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…
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Rogers Communications

Manager, Real Estate Services-Toronto

Toronto, ON, Canada

Apply About employer

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Job details

Experience: Minimum 7-10 years of experience in Facilities or Property Management
Posting language: English
Posted: Oct 21, 2026

Original job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love - and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

Reporting to the Sr. Manager East Region - Real Estate Services, the Manager, Real Estate Services (based in Toronto) is accountable for the end-to-end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. This includes but is not limited to the measurement of performance against financial targets and service level agreements (SLAs) ensuring tenant communication and satisfaction, and ensuring consistent, high-quality service delivery.

What you'll do:

Provide oversight and relationship role for Rogers in the assigned sites - oversee BGIS execution of FM SOW - in and out of scope
Act as the primary liaison for building issues for assigned sites between Rogers and the Business Units. Manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations.
Ensure service provider's objectives align with Rogers CRE objectives as defined in the assigned sites.
Meet regionally as defined in the service agreement:
Monthly/quarterly/annual operations review for the region with the appropriate CRE and BGIS team. The goal is to formally document and review FM operations and financial activities including FM KPI's.
Weekly one-on-ones with BGIS counterpart to discuss any challenges or roadblocks
Support Rogers Project Management team in project planning, delivery and execution for the region
Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives - regional primary point of contact with Rogers BU stakeholders.
Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested in order to meet the demand should it be invoked.
Support the tenant request process in the region which will be initiated through the Facilities Service Centre. This is outside the GMAX outsourcing agreement.
Support the Performance Management team with respect to performance enhancements and performance of SLA's as defined for the region.
Support the Environmental and Sustainability team ensuring that FHA / fire & life safety compliance for areas not outsourced as well as the oversight of BGIS where it has been outsourced
Recoverable insurance costs - process with BGIS and Rogers finance / risk / insurance for assigned sites.
Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites.
Review and submit for approval and implement any FM related contract change orders for the assigned sites.
Ambassador all BGIS cost saving initiatives for assigned sites.
Mentor and guide direct reports toward shared goals.

What you bring:

BOMA Designation RPA or FMA is preferred
Minimum 7-10 years of experience in Facilities or Property Management
Excellent written and oral communication skills
Analytical and problem solving/troubleshooting skills
A sound understanding of Electrical & Mechanical systems is essential
Very proficient in MS Office suite and SharePoint
Excellent interpersonal and relationship-building skills
Solid organizational skills, with an attention to detail and the ability to be flexible and adaptable to a changing environment to provide results
Good work ethic, with the ability to work both independently and with teams
Must have a valid driver's license in order to use a company fleet vehicle.

A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:

Self-driven career development programs

Rogers First: priority in applying to internal roles of interest

Wellness Programs:

Employee & Family Assistance Program

Virtual Healthcare

Cognitive Behavioural Therapy (CBT)

Low or no-cost fitness membership

Our commitment to diversity:

An inclusive and diverse workplace where you can bring your whole self to work.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: No Selection Work Location: 333 Bloor Street East (012), Toronto, ON Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Real Estate / Facilities & Property Management Requisition ID: 344560

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate

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More about this job

Responsibilities

The Manager, Real Estate Services is responsible for the end-to-end management of facility management outsourcing, ensuring performance targets and service level agreements are met. They act as the primary liaison between business units and service providers to maintain high-quality service delivery and operational efficiency.

Requirements

Candidates must have 7-10 years of experience in facilities or property management with a strong understanding of electrical and mechanical systems. A BOMA designation, RPA, or FMA is preferred, along with excellent communication and organizational skills.

Skills

Facilities management
Property management
Financial management
Service level agreements
Stakeholder management
Project planning
Business continuity planning
Performance management
Environmental compliance
Sustainability
Budgeting
Electrical systems
Mechanical systems
Communication skills
Analytical skills
Problem solving

Benefits

Competitive salary
Annual bonus
Health benefits
Dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Employee discounts
Paid time off for volunteering
Charity matching
Career development programs
Employee & Family Assistance Program
Virtual healthcare
Cognitive Behavioural Therapy
Fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Real Estate Services
Facilities Management
Property Management
BGIS
SLA
KPI
BOMA
RPA
FMA
OPEX
CAPEX
Business Continuity Plan
MS Office
SharePoint
Corporate Affairs
Project Management
Client Relations
Sustainability
Fire & Life Safety
Risk Management
Financial Targets
Stakeholder Engagement
Operations Review
Contract Management
Budgeting
Infrastructure
Vendor Management
Strategic Planning
Compliance
Facility Operations

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