Manager, Third Party Oversight

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and oversight of third party service providers to ensure accurate, timely, and cost effective service delivery to Rogers Bank in accordance with OSFI’s B-10 Outsourcing of Business Activities, Functions and Processes.

What you'll do:

• Managing the day to day relationship with TSYS and other Bank outsourced service provider(s) in accordance with the third party risk management (TPRM) policy.  
• Leading monthly and/or quarterly business reviews and acting as a subject matter expert (SME) with regards to services and processes performed by TSYS and other assigned vendors, and related systems.
• Assist in forecasting operational costs (OPEX) for TSYS and other service providers.  Responsible for tracking and validating of OPEX to monthly and annual budgets, processing monthly invoices and managing Purchase Orders.
• Assist in defining requirements for new systems capabilities required for bringing new products and services to market.  Developing assessment criteria and evaluating potential service providers during market RFP process. 
• Assist in contract negotiations and onboarding of new service providers.  
• Working and collaborating with Project Delivery Office (PDO) during onboarding of new initiatives and capabilities related to both new and existing vendors.
• Monitoring vendor service levels and developing methods for evaluating operational performance to assess potential performance issues/opportunities.  Developing and maintaining relevant performance indicators to ensure high quality of service.
• Collecting and reviewing contractually required documentation and certifications from outsourced service providers (PCI, SOC, ISO, Insurance certificates etc.)
• Assist in business risks identification pertaining to outsourcing arrangements and develop mitigating controls and a monitoring programs for service providers and processes.  Assist in maintenance and review of Process-Risk-Control (PRC) library.
• Identifying and delivering process improvements to drive operational efficiencies, new system capabilities, and enhanced customer experiences.
• Proactively managing problems and defects by working with the Incident Management team during vendor issues resolution.  Assisting in coordination and communication of planned vendor system outages.  Providing overall TSYS subject matter expertise to the Operations team.
• Other duties as assigned.

What you bring:

• University under-graduate degree or college diploma.
• 3 years vendor relationship or project management  or similar experience
• Knowledge of TSYS TS2, TS2 Options Sets, TCS GUI and related credit card systems interfaces such as ADM, TRIAD, Tandem etc.
• Working knowledge of industry standards, protocols and tools (PCI, API, AWS, OSFI B-10))
• Strong negotiation and communication skills.
• Exceptional organizational and time management skills.
• Ability to adapt and reprioritize in a fast-paced, changing work environment.
• A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Employee & Family Assistance Program
  • Virtual Healthcare
  • Cognitive Behavioural Therapy (CBT)
  • Low or no-cost fitness membership
• Our commitment to diversity:
  • An inclusive and diverse workplace where you can bring your whole self to work.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager. Best of luck!

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​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Banking & Operations Requisition ID: 344625

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Posting Notes: Rogers Bank