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OE
Senior Sales Associate, Service
Otis Elevator Co.
AB
- Full-time
…and Northern Alberta territory and reporting to the Senior Manager & GM. This is for an existing vacancy. The main goal of the role is to achieve sales growth through developing a customer…
Added just now
W
(CAN) Part-Time Self Checkout Attendant
Walmart
Stratford, ON
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Brossard, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
AU
Security Guard - Part Time Gatehouse
Allied Universal
Milton, ON
- $18 CAD / hour
- Part-time
Present a polished, professional, customer friendly image at all times
Added 29 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 45 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Brossard, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
NF
Produce Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
AC
Chef Manager - Manufacturing Operations
Aramark Canada
Cambridge, ON
- Full-time
Friday day shift with the occasional weekend or evening requirement for caterings or special events
Added 1 hour ago
L
Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 1 hour ago
AC
Food Service Worker
Aramark Canada
Woodstock, ON
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 1 hour ago
AC
General Help
Aramark Canada
Ottawa, ON
- Full-time
…looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Manager, Third Party Oversight
Rogers Communications
Toronto, ON
Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and…
Added 1 hour ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
…candidate will play a key leadership role in balancing portfolio growth, credit quality, profitability, and customer…
Added 1 hour ago
Sr. Financial Analyst
Rogers Communications
Toronto, ON
Reporting to the Finance Manager, the Senior Financial Analyst will play a key role in supporting the Decision Support and Performance Management Wireless Finance team. This position is…
Added 1 hour ago
Store Manager
Rogers Communications
Montreal, QC · Saint-Laurent, QC
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology,…
Added 1 hour ago
SH
Global Care Navigator, Canada (French-Speaking)
Spring Health
Remote, Canada
- $72,800 to $83,720 CAD / year
- Full-time
- Remote
…delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. Flexibility required to work on at least 3 holidays per year. The…
Added 1 hour ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
The Relationship Manager executes sales goals by maintaining a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work…
Added 1 hour ago
C
Gestionnaire de prestation de services TI
CGI
Saguenay, QC
- Full-time
CGI Saguenay is looking for a Service Delivery Manager to oversee end-to-end service delivery. In this role, you will be responsible for ensuring service quality, compliance with…

Rogers Communications

Manager, Third Party Oversight

Toronto, ON, Canada

Apply on jobs.rogers.com About employer

Applications open in a new tab.

Job details

Experience: 3 years vendor relationship or project management or similar experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and oversight of third party service providers to ensure accurate, timely, and cost effective service delivery to Rogers Bank in accordance with OSFI’s B-10 Outsourcing of Business Activities, Functions and Processes.

What you'll do:

Managing the day to day relationship with TSYS and other Bank outsourced service provider(s) in accordance with the third party risk management (TPRM) policy.
Leading monthly and/or quarterly business reviews and acting as a subject matter expert (SME) with regards to services and processes performed by TSYS and other assigned vendors, and related systems.
Assist in forecasting operational costs (OPEX) for TSYS and other service providers. Responsible for tracking and validating of OPEX to monthly and annual budgets, processing monthly invoices and managing Purchase Orders.
Assist in defining requirements for new systems capabilities required for bringing new products and services to market. Developing assessment criteria and evaluating potential service providers during market RFP process.
Assist in contract negotiations and onboarding of new service providers.
Working and collaborating with Project Delivery Office (PDO) during onboarding of new initiatives and capabilities related to both new and existing vendors.
Monitoring vendor service levels and developing methods for evaluating operational performance to assess potential performance issues/opportunities. Developing and maintaining relevant performance indicators to ensure high quality of service.
Collecting and reviewing contractually required documentation and certifications from outsourced service providers (PCI, SOC, ISO, Insurance certificates etc.)
Assist in business risks identification pertaining to outsourcing arrangements and develop mitigating controls and a monitoring programs for service providers and processes. Assist in maintenance and review of Process-Risk-Control (PRC) library.
Identifying and delivering process improvements to drive operational efficiencies, new system capabilities, and enhanced customer experiences.
Proactively managing problems and defects by working with the Incident Management team during vendor issues resolution. Assisting in coordination and communication of planned vendor system outages. Providing overall TSYS subject matter expertise to the Operations team.
Other duties as assigned.

What you bring:

University under-graduate degree or college diploma.
3 years vendor relationship or project management or similar experience
Knowledge of TSYS TS2, TS2 Options Sets, TCS GUI and related credit card systems interfaces such as ADM, TRIAD, Tandem etc.
Working knowledge of industry standards, protocols and tools (PCI, API, AWS, OSFI B-10))
Strong negotiation and communication skills.
Exceptional organizational and time management skills.
Ability to adapt and reprioritize in a fast-paced, changing work environment.
A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest
Wellness Programs:
- Employee & Family Assistance Program
- Virtual Healthcare
- Cognitive Behavioural Therapy (CBT)
- Low or no-cost fitness membership
Our commitment to diversity:
- An inclusive and diverse workplace where you can bring your whole self to work.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Banking & Operations Requisition ID: 344625

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Bank

Apply on jobs.rogers.com About employer

More about this job

Responsibilities

The role involves managing day-to-day relationships with outsourced service providers like TSYS while ensuring compliance with OSFI B-10 standards. You will also oversee operational performance, manage vendor budgets, and collaborate on the implementation of new system capabilities.

Requirements

Candidates must possess a university undergraduate degree or college diploma and at least 3 years of experience in vendor relationship or project management. Proficiency in TSYS credit card systems and knowledge of industry standards like PCI and OSFI B-10 are required.

Skills

Vendor relationship management
Project management
TSYS TS2
TS2 Options Sets
TCS GUI
Credit card systems
PCI
API
AWS
OSFI B-10
Negotiation
Communication
Organizational skills
Time management
Risk management
Process improvement

Benefits

Competitive salary
Annual bonus
Health benefits
Dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Employee discounts
Paid time off for volunteering
Charity matching
Career development programs
Wellness programs
Employee & Family Assistance Program
Virtual healthcare
Cognitive Behavioural Therapy

Visa sponsorship

Not detected in the job text

Keywords

Third Party Oversight
Vendor Management
Financial Services
TSYS
OSFI B-10
Risk Management
OPEX
Purchase Orders
RFP
Contract Negotiation
Project Delivery Office
Service Level Agreements
Performance Indicators
PCI
SOC
ISO
Process-Risk-Control
Incident Management
Credit Card Systems
API
AWS
Banking Operations
Vendor Oversight
Operational Efficiency
Budgeting

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Work requirements

Jobs in Canada