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P&
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- Full-time
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Rogers Communications

Sales Associate

Kitchener, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

Uncapped commissions and a competitive compensation package

Up to 50% employee discounts on Rogers and Fido services

Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP

Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options

Inclusive culture with strong diversity and equity-focused employee resource groups
Growth & Development Opportunities:
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest

What You Will Be doing:

Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
Brand Promotion: Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For:

Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 2960 Kingsway Drive (5350), Kitchener, ON Travel Requirements: None Background Check(s) Required: Canadian Criminal Record Check Posting Category/Function: Retail (In Store / Hourly) & Sales and Service Requisition ID: 342688

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail

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More about this job

Responsibilities

The Sales Associate will enhance the retail experience by connecting with customers to match their needs with wireless, internet, TV, and home phone products. They are also responsible for driving sales through inbound and outbound outreach and representing the brand at local events.

Requirements

Candidates must have experience in developing strong customer connections and a proven ability to meet sales targets through exceptional service. The role requires a minimum of 32 hours of availability per week, including evenings, weekends, and holidays.

Skills

Sales delivery
Customer engagement
Brand promotion
Communication
Customer service
Upselling
Product knowledge
Problem solving
Adaptability
Teamwork

Benefits

Uncapped commissions
Employee discounts
Comprehensive health benefits
Parental leave top-up
Mental health coverage
EFAP
RRSP
TFSA
Pension plans
Company-matched share purchase options

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Wireless
Internet
TV
Home phone
Mastercard
Customer retention
Outreach
Brand promotion
Diversity
Equity
Inclusion
Accessibility
Upselling
Customer service

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