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Added 10 mins ago
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Full-time
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Rogers Communications

Senior Investigator

Toronto, ON, Canada

Experience: 2-3 years of experience in conducting fraud-related reviews or detailed analyses on illegal activity.
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love - and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

Reporting to teh Sr Manager, Corporate Investigations, the successful candidate will be bi-lingual and experienced in fraud and other types of investigations, be a team player, experienced in balancing multiple priorities concurrently and working under time constraints. Written and communications skills will be excellent, ensuring that detailed reports of investigative activities are completed on a timely basis for submission to Management. The candidate will demonstrate professionalism and objectivity in all circumstances, be capable of taking initiative, of functioning in an independent manner, and be able to establish relationships with key internal and external partners.

What you’ll do:

Conduct a variety of confidential Code of Conduct, theft, fraud, and privacy -related investigations (internal and external) using established investigative procedures.
Retrieve and analyze large volumes of complex data in relation to potential unethical conduct and/or criminal offences.
Prepare Briefs of Evidence for disclosure purposes.
Conduct multiple investigations concurrently working within aggressive timelines.
Manage documentation and investigation tracking log (Case Management).
Ensure that accurate, timely and detailed documentation is prepared, to standards acceptable to Human Resources, Management, Legal and law enforcement agencies to facilitate effective and efficient investigations and resolutions.
Conduct effective interviews with witnesses, suspects and any other persons connected to investigations.
Identify control weaknesses / process gaps and make recommendations to mitigate risk and losses to Rogers.
Share new fraud trends, issues, significant control weaknesses or deficiencies identified during investigations with colleagues and Management.
Liaise and build strong relationships with internal and external partners.
Conduct special projects as requested by Management.
Attend legal/court proceedings on behalf of Rogers as needed.
Participate in regular on-call rotation.

What you bring:

Post-secondary education (in Criminology, law enforcement or related discipline) is preferred.
2-3 years of experience in conducting fraud-related reviews or detailed analyses on illegal activity.
Advanced knowledge of Maestro, ICM, Vision21, and SGI systems and business rules.
Advanced knowledge Microsoft Office applications (Outlook, Word, Excel, and Power Point).
Working knowledge of reporting, databases, SQL, etc.
Ability to acquire skills with internal IT applications, systems and security controls used by Corporate Investigations.
Working knowledge of ORACLE Financial an asset.
Excellent analytical and problem solving skills.
Strong attention to detail and organizational skills.
Excellent verbal and written communications skills.
Experience dealing with internal and external customers.
Strong ability to multi-task and to adapt quickly to constantly changing priorities.
Demonstrated aptitude to working effectively autonomously with minimum supervision.
Team player who demonstrates strong interpersonal skills, initiative, and adaptability.
Knowledge of the judiciary system, both criminal and civil processes, and the rules of admissibility of evidence.
Demonstrated ability to make sound decisions within tight time frames that reflect depth of knowledge.
Ability to prioritize workload to meet deadlines and handle pressure.
Creative initiative-taker in seeking optimum solutions to a problem.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
- Self-driven career development programs (E.g. MyPath program)
- Rogers First: priority in applying to internal roles of interest
Wellness Programs:
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

Requirements:

The successful candidate will undergo a criminal and financial background check. The position is based in Toronto and some travel within Canada may be required

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: Up to 25% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Real Estate / Facilities & Security Management Requisition ID: 343848

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate

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More about this job

Responsibilities

Conduct confidential investigations into theft, fraud, and privacy-related matters while managing documentation and tracking logs. Prepare detailed evidence briefs and liaise with internal and external partners, including law enforcement and legal teams.

Requirements

Requires 2-3 years of experience in fraud-related reviews or illegal activity analysis and post-secondary education in criminology or a related field. Candidates must possess strong analytical skills, proficiency in investigative systems, and the ability to work autonomously under tight deadlines.

Skills

Fraud investigation
Data analysis
Interviewing
Report writing
Risk mitigation
Analytical skills
Problem solving
Communication skills
Time management
Case management
Microsoft Office
SQL
Database management
Legal knowledge
Evidence handling

Benefits

Competitive salary
Annual bonus
Health benefits
Dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Employee discounts
Paid time off for volunteering
Company matching contributions to charities
Career development programs
Wellness programs
Employee and family assistance program
Virtual therapy sessions
Fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Fraud investigation
Criminology
Data analysis
Maestro
ICM
Vision21
SGI
Microsoft Office
SQL
Oracle Financial
Evidence
Code of Conduct
Privacy
Risk management
Case management
Legal proceedings
Corporate investigations
Interviews
Reporting
Background check

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