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Added 5 mins ago
NB
Director Regional Business Development Insurance
National Bank of Canada
Montreal, QC
- Full-time
You will be responsible for accelerating the growth of insurance activities by integrating insurance solutions into the priorities of the Bank's various business lines. You will help align…
Added 5 mins ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
transformation and regulatory capital analytics specialist. This position allows you to have a concrete
Added 5 mins ago
NB
Banking advisor
National Bank of Canada
Lavaltrie, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 mins ago
Tax Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
The Tax Specialist is responsible for administering and supporting tax-related activities across registered and non-registered investment accounts. This role acts as a subject matter expert…
Added 5 mins ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
…to grow, we are seeking a Project Technician – L3 Networking Specialist to join us in creating innovative technology solutions that will shape the future of modern work for our…
Added 5 mins ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical…
Added 3 hours ago
E
Professional Freelancing or Agency
ESOPX
Alert Bay, BC
- Full-time
Job Title: UI/UX Designer (Freelancer/Agency) - Investment and Finance Specialist
Added 3 hours ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Families. Determines visitor’s needs and directs to appropriate solutions. Supports agency conference rooms by providing technical assistance and acting as a subject matter expert and…
Added 3 hours ago
AC
Acheteur | Buyer (Aerospace)
Aston Carter
Montreal, QC
- $40 to $50 CAD / hour
- Contract
We are seeking a highly motivated Account Specialist to join our Supply Chain team. In this role, you will serve as the primary point of contact for a portfolio of strategic suppliers,…
Added 4 hours ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
Added 4 hours ago
AA
Consultant
Alpha Agency
Toronto, ON
- Full-time
…in growth strategy, capability assessment and roadmapping, business process transformation, technology enablement, and others to transform functions within insurance organizations. You may…
Added 4 hours ago
LC
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
…training materials including written documents and e-learning solutions to ensure all training materials and supporting documents are effective, accurate and facilitate quality learning…
Added 4 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Analyzing business requirements and translating them into technical solutions for large-scale or complex systems.
Added 4 hours ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 5
Added 5 hours ago
R
Mortgage Specialist
RBC
Nanaimo, BC · Parksville, BC
- Full-time
In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external partners is…
Added 5 hours ago
R
Banking Advisor
RBC
Temiskaming Shores, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 5 hours ago
IE
Specialist, Business Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking an entrepreneurial Business Operations Specialist to help strengthen the commercial growth and operational execution of the IMAX Enhanced business. This role is ideal for a…
Added 7 hours ago
AA
Spécialiste CM identification de produit / CM Product Identification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Élaborer des propositions de solutions stratégiques et, le cas échéant, les transmettre au superviseur de l'équipe, aux chefs de projets et au conseil de gestion de la configuration;
Added 8 hours ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business…
Added 8 hours ago
VR
Specialist, Railway Structures
VIA Rail Canada
Montreal, QC
- Full-time
Manage the inventory of structural assets and recommend innovative, sustainable solutions to improve asset performance and extend service life.
Added 8 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 8 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 8 hours ago
P
Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
…operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and…
Added 9 hours ago
NB
Banking Advisor
National Bank of Canada
Blainville, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 9 hours ago
NB
Senior Analytics Business Partner
National Bank of Canada
Montreal, QC
- Full-time
Translate business needs into analytical solutions in collaboration with

Rogers Communications

Sr Technical Specialist

Toronto, ON, Canada
Montreal, QC, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Sr. Technical Support Specialist

We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of contact, manage service expectations, support SLA commitments, and help drive timely resolution of customer-impacting technical issues within a 24/7 support environment.

You will troubleshoot service issues, maintain accurate ticket details, coordinate escalations, and keep customers and internal teams informed throughout the resolution process. This role offers the opportunity to strengthen your technical expertise while contributing to reliable enterprise solutions and a high-quality customer experience.

What You’ll Do

Technical Issue Management

Troubleshoot complex technical issues related to wireless connectivity, data, voice, IOT Equipment, applications, and network services.

Collaborate with internal teams, vendors, and service partners to resolve customer-impacting incidents.

Prepare clear incident summaries, root cause analysis, resolution actions, and customer-impact details.

Help ensure service level agreements and performance expectations are met.

Identify opportunities to improve service quality, customer experience, and follow-up discipline.

Customer Interaction

Build strong customer relationships and act as an advocate during outages and service-impacting events.

Provide timely outage, maintenance, product, and service-update communications to enterprise customers.

Track vendor and customer escalations to support timely follow-up and resolution.

Prepare and present service reports to customers.

Documentation

Document customer interactions, master tickets, vendor escalations, and network escalations accurately in the ticketing system.

Monitor escalated issues and provide progress updates to management and customers.

Create and maintain internal and external process documentation for the ESA organization.

Product and Technology Knowledge

Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.

Support public and custom APN solutions.

Assess customer impacts related to network releases and change-management activities.

Use network support tools and platforms such as HLR, GGSN, SGSN, and MSC.

What You’ll Bring

Post-secondary education in technology, telecommunications, or a related field.

Five or more years of telecom technical help desk or related support experience.

Working knowledge of wireless technologies, mobile switching, digital transmission systems, Wi-Fi, fixed wireless, and related network platforms.

Strong troubleshooting judgment, especially during critical incidents involving enterprise customers.

Ability to collaborate with technical teams, business stakeholders, vendors, and service partners.

Clear verbal and written communication skills, with the ability to explain technical issues to technical and management audiences.

Ability to work independently, support team priorities, and manage multiple tasks in a fast-paced environment.

Interest in emerging technology, continuous learning, and customer-focused problem solving.

Bilingualism in English and French, and ITIL knowledge are assets.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Rotating Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 341471

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

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More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues related to wireless, voice, and network services. Manage incident resolution, maintain accurate documentation, and ensure service level agreements are met.

Requirements

Requires post-secondary education in technology or telecommunications and at least five years of relevant technical help desk experience. Candidates must possess strong troubleshooting skills and knowledge of wireless network technologies.

Skills

Technical support
Wireless connectivity
Troubleshooting
Incident management
SLA management
Network services
Data analysis
Voice technology
IoT equipment
Documentation
Telecommunications
Mobile switching
Wi-Fi
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Wireless
GSM
GPRS
EDGE
UMTS
HSPA+
LTE
5G
Wi-Fi
Fixed wireless
APN
HLR
GGSN
SGSN
MSC
Telecommunications
Technical support
Enterprise
SLA
Incident management
Root cause analysis
ITIL
Network services
Customer experience
Troubleshooting
Data devices
Smartphones
Change management

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