Find work in Canada.

317,591 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
CC
Full-Time Travel Agent (Brandon, Manitoba)
CAA Club Group
Brandon, MB
- Full-time
…With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates…
Added 2 hours ago
Emergency Road Service Advisor
CAA Club Group
ON · WAHA-ON, ON
Deliver exceptional customer service by taking a Member-centric approach to call handling.
Added 2 hours ago
Emergency Road Service Advisor (Manitoba)
CAA Club Group
Mossey River, MB
Deliver exceptional customer service by taking a Member-centric approach to call handling.
Added 15 hours ago
HR Generalist
VinFast Recruitment
Toronto, ON
Strong interpersonal, communication and customer service skills.
Added 16 hours ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Waterloo, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Peterborough, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Sudbury, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Brantford, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Kitchener, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
St. Catharines, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
B
Mortgage Specialist
BMO
Guelph, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 16 hours ago
AI
Service Coordinator
Ainsworth Inc
Surrey, BC
- Full-time
Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure…
Added 18 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 18 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 18 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 18 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 18 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 18 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel…
Added 23 hours ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Manage Client Relationships: All customer requirements and Service Level Agreements (SLAs) are documented, measured and managed.
Added 1 day ago
RP
HHC Service Coordinator
Rexall Pharmacy Group LTD
Windsor, ON
- Up to $18.45 CAD / hour
The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and…

Rogers Communications

Sr Technical Specialist

Toronto, ON, Canada
Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Sr. Technical Support Specialist

We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of contact, manage service expectations, support SLA commitments, and help drive timely resolution of customer-impacting technical issues within a 24/7 support environment.

You will troubleshoot service issues, maintain accurate ticket details, coordinate escalations, and keep customers and internal teams informed throughout the resolution process. This role offers the opportunity to strengthen your technical expertise while contributing to reliable enterprise solutions and a high-quality customer experience.

What You’ll Do

Technical Issue Management

Troubleshoot complex technical issues related to wireless connectivity, data, voice, IOT Equipment, applications, and network services.

Collaborate with internal teams, vendors, and service partners to resolve customer-impacting incidents.

Prepare clear incident summaries, root cause analysis, resolution actions, and customer-impact details.

Help ensure service level agreements and performance expectations are met.

Identify opportunities to improve service quality, customer experience, and follow-up discipline.

Customer Interaction

Build strong customer relationships and act as an advocate during outages and service-impacting events.

Provide timely outage, maintenance, product, and service-update communications to enterprise customers.

Track vendor and customer escalations to support timely follow-up and resolution.

Prepare and present service reports to customers.

Documentation

Document customer interactions, master tickets, vendor escalations, and network escalations accurately in the ticketing system.

Monitor escalated issues and provide progress updates to management and customers.

Create and maintain internal and external process documentation for the ESA organization.

Product and Technology Knowledge

Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.

Support public and custom APN solutions.

Assess customer impacts related to network releases and change-management activities.

Use network support tools and platforms such as HLR, GGSN, SGSN, and MSC.

What You’ll Bring

Post-secondary education in technology, telecommunications, or a related field.

Five or more years of telecom technical help desk or related support experience.

Working knowledge of wireless technologies, mobile switching, digital transmission systems, Wi-Fi, fixed wireless, and related network platforms.

Strong troubleshooting judgment, especially during critical incidents involving enterprise customers.

Ability to collaborate with technical teams, business stakeholders, vendors, and service partners.

Clear verbal and written communication skills, with the ability to explain technical issues to technical and management audiences.

Ability to work independently, support team priorities, and manage multiple tasks in a fast-paced environment.

Interest in emerging technology, continuous learning, and customer-focused problem solving.

Bilingualism in English and French, and ITIL knowledge are assets.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Rotating Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 341471

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Apply About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues related to wireless, voice, and network services. Manage incident resolution, maintain accurate documentation, and ensure service level agreements are met.

Requirements

Requires post-secondary education in technology or telecommunications and at least five years of relevant technical help desk experience. Candidates must possess strong troubleshooting skills and knowledge of wireless network technologies.

Skills

Technical support
Wireless connectivity
Troubleshooting
Incident management
SLA management
Network services
Data analysis
Voice technology
IoT equipment
Documentation
Telecommunications
Mobile switching
Wi-Fi
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Wireless
GSM
GPRS
EDGE
UMTS
HSPA+
LTE
5G
Wi-Fi
Fixed wireless
APN
HLR
GGSN
SGSN
MSC
Telecommunications
Technical support
Enterprise
SLA
Incident management
Root cause analysis
ITIL
Network services
Customer experience
Troubleshooting
Data devices
Smartphones
Change management

Report this job