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Added 34 mins ago
Network Specialist - Corporate IS Group
Canadian Bank Note Company
Ottawa, ON
$91,000 to $113,000 CAD / year
Full-time
Internal Job Title: Network Specialist | Work Hours: Monday – Friday, with on-call rotation.
Added 49 mins ago
Specialist Veterinarian, Internal Medicine
VetStrategy / Daubigny
Oakville, ON
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
Added 49 mins ago
Specialist Veterinarian
VetStrategy / Daubigny
Mississauga, ON
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
Added 3 hours ago
Environmental Compliance Inspector - Monitor
AECOM
Sudbury, ON
$70,000 to $80,000 CAD / year
Full-time
Ability to identify environmental issues, evaluate field conditions and determine when concerns require escalation or specialist input.
Added 3 hours ago
Implementation Specialist
Eastlink
Halifax, NS
Full-time
Our Business Implementation team is looking for an organized and customer-focused Implementation Specialist to help bring our business solutions to life. Reporting to the Manager, Business…
Added 3 hours ago
Implementation Specialist
Eastlink
Halifax, NS
Our Business Implementation team is looking for an organized and customer-focused Implementation Specialist to help bring our business solutions to life. Reporting to the Manager, Business…
Added 4 hours ago
Senior Cybersecurity Specialist / Focused Education Resources
Chemistry Consulting Group
Vancouver, BC
Full-time
…Chemistry Consulting Group to recruit a Senior Cybersecurity Specialist to join their growing cybersecurity team! Focused Education members consist of all 60 BC school districts, more than…
Added 4 hours ago
Technical Support Specialist, Level 1 ( Bilingual - Spanish)
SOTI
Mississauga, ON
Full-time
Job Title: Technical Support Specialist, Level 1 (Bilingual - Spanish)
Added 5 hours ago
Training & Onboarding Specialist (Bilingual EN-FR)
Jonas Software
Volante - CAN
Full-time
Volanté, a division of Jonas Software, is an Enterprise Point-of-Sale company that prides itself on developing leading-edge hospitality technology. The Volanté point of sale software has…
Added 5 hours ago
Senior Specialist, Networking & Connectivity
Bell
Toronto, ON
The Senior Specialist, Networking & Connectivity is responsible for the strategy, design, implementation, operation, and lifecycle management of all networking and connectivity…
Added 8 hours ago
Specialist Stroke Occupational Therapist
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Angus, ON
Full-time
We have an exciting opportunity to join our specialist stroke community rehab team within the Angus Occupational Therapy Service. You will be joining a multi-disciplinary AHP team which…
Added 8 hours ago
BIM Specialist
AECOM
Burnaby, BC
$80,000 to $95,000 CAD / year
Full-time
…transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and…
Added 9 hours ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Missions System International
Cole Harbour, NS · Ottawa, Ontario
Full-time
We are currently hiring for an Acoustics specialist with broad system knowledge and background in underwater acoustics and submarine detection. We are looking for a Subject Matter expert…
Added 9 hours ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Missions System International
Ottawa, ON
Full-time
We are currently hiring for an Acoustics specialist with broad system knowledge and background in underwater acoustics and submarine detection. We are looking for a Subject Matter expert…
Added 10 hours ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Mission Systems–Canada
Ottawa, ON
Full-time
We are currently hiring for an Acoustics specialist with broad system knowledge and background in underwater acoustics and submarine detection. We are looking for a Subject Matter expert…
Added 11 hours ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Mission Systems–Canada
Cole Harbour, NS
Full-time
We are currently hiring for an Acoustics specialist with broad system knowledge and background in underwater acoustics and submarine detection. We are looking for a Subject Matter expert…
Added 11 hours ago
IVVQ Engineer
Aversan Inc.
Dartmouth, NS
$95,000 to $115,000 CAD / year
Full-time
…electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space…
Added 20 hours ago
Sr Technical Specialist
Rogers Communications
Toronto, ON · Montreal, QC
Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.
Added 23 hours ago
Broadcast Solutions Specialist
evertz.io
Burlington, ON
Full-time
Experience with Broadcast IT with network infrastructure an asset
Added 1 day ago
Estate Planning Specialist, Wealth Management
Wealthsimple Technologies
Remote, Canada
$153,600 to $192,000 CAD / year
Full-time · Remote
This is the first role of its kind at Wealthsimple. As our Estate Planning Specialist, you'll build the foundation of how we review and optimize estate plans for our Wealth Management…
Added 1 day ago
Broadcast Solutions Specialist
EvertzAV
Burlington, ON
Full-time
Experience with Broadcast IT with network infrastructure an asset
Added 1 day ago
Quality Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
$77,000 to $98,000 CAD / year
Full-time
We are looking for an experienced Quality Engineering (QE) Specialist to join our Quality team in Ottawa, Halifax or Calgary. Reporting to the Quality Manager, the QE Specialist plays a key…
Added 1 day ago
Child Life Specialist, CEN Women & Children's Program
Scarborough Health Network
Toronto, ON · Scarborough, ON
Part-time
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of…
Added 1 day ago
Quality Engineering Specialist
General Dynamics Mission Systems–Canada
Ottawa, ON
$77,000 to $98,000 CAD / year
Full-time
We are looking for an experienced Quality Engineering (QE) Specialist to join our Quality team in Ottawa, Halifax or Calgary. Reporting to the Quality Manager, the QE Specialist plays a key…
Added 1 day ago
Community Engagement Specialist
AECOM
Kitchener, ON
$58,000 to $70,000 CAD / year
Full-time
…transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and…

Rogers Communications

Sr Technical Specialist

Toronto, ON, Canada
Montreal, QC, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Sr. Technical Support Specialist

We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of contact, manage service expectations, support SLA commitments, and help drive timely resolution of customer-impacting technical issues within a 24/7 support environment.

You will troubleshoot service issues, maintain accurate ticket details, coordinate escalations, and keep customers and internal teams informed throughout the resolution process. This role offers the opportunity to strengthen your technical expertise while contributing to reliable enterprise solutions and a high-quality customer experience.

What You’ll Do

Technical Issue Management

Troubleshoot complex technical issues related to wireless connectivity, data, voice, IOT Equipment, applications, and network services.

Collaborate with internal teams, vendors, and service partners to resolve customer-impacting incidents.

Prepare clear incident summaries, root cause analysis, resolution actions, and customer-impact details.

Help ensure service level agreements and performance expectations are met.

Identify opportunities to improve service quality, customer experience, and follow-up discipline.

Customer Interaction

Build strong customer relationships and act as an advocate during outages and service-impacting events.

Provide timely outage, maintenance, product, and service-update communications to enterprise customers.

Track vendor and customer escalations to support timely follow-up and resolution.

Prepare and present service reports to customers.

Documentation

Document customer interactions, master tickets, vendor escalations, and network escalations accurately in the ticketing system.

Monitor escalated issues and provide progress updates to management and customers.

Create and maintain internal and external process documentation for the ESA organization.

Product and Technology Knowledge

Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.

Support public and custom APN solutions.

Assess customer impacts related to network releases and change-management activities.

Use network support tools and platforms such as HLR, GGSN, SGSN, and MSC.

What You’ll Bring

Post-secondary education in technology, telecommunications, or a related field.

Five or more years of telecom technical help desk or related support experience.

Working knowledge of wireless technologies, mobile switching, digital transmission systems, Wi-Fi, fixed wireless, and related network platforms.

Strong troubleshooting judgment, especially during critical incidents involving enterprise customers.

Ability to collaborate with technical teams, business stakeholders, vendors, and service partners.

Clear verbal and written communication skills, with the ability to explain technical issues to technical and management audiences.

Ability to work independently, support team priorities, and manage multiple tasks in a fast-paced environment.

Interest in emerging technology, continuous learning, and customer-focused problem solving.

Bilingualism in English and French, and ITIL knowledge are assets.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Rotating Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 341471

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

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More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues related to wireless, voice, and network services. Manage incident resolution, maintain accurate documentation, and ensure service level agreements are met.

Requirements

Requires post-secondary education in technology or telecommunications and at least five years of relevant technical help desk experience. Candidates must possess strong troubleshooting skills and knowledge of wireless network technologies.

Skills

Technical support
Wireless connectivity
Troubleshooting
Incident management
SLA management
Network services
Data analysis
Voice technology
IoT equipment
Documentation
Telecommunications
Mobile switching
Wi-Fi
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Wireless
GSM
GPRS
EDGE
UMTS
HSPA+
LTE
5G
Wi-Fi
Fixed wireless
APN
HLR
GGSN
SGSN
MSC
Telecommunications
Technical support
Enterprise
SLA
Incident management
Root cause analysis
ITIL
Network services
Customer experience
Troubleshooting
Data devices
Smartphones
Change management

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