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Clinic Assistant
VitalHires
Porcupine Plain, SK
- Part-time
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KB
Seasonal Associate
Kent Building Supplies
Clarenville, NL
- Part-time
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RT
Medical Surgical Nurse
Russell Tobin
BC · British Columbia, Canada
- $51 to $62 USD / hour
- Contract
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Nurse A - Registered Nurse Registered Psych Nurse
VitalHires
North Battleford, SK
- Full-time
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Educational Assistant C
Sisler High School
Winnipeg, MB
- Part-time
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50% TERM French Immersion Kindergarten (Afternoons)
Sisler High School
Winnipeg, MB
- Part-time
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Licensed Practical Nurse
VitalHires
Prince Albert, SK
- Full-time
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Youth Care Worker
VitalHires
Saskatoon, SK
- Full-time
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Home Support Worker
ParaMed Home Health Care
Kincardine, ON
- Full-time
…and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring…
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BC
Network Performance Leader
Bimbo Canada
Saskatoon, SK
- Full-time
Added 1 min ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign…
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AI
ForgeRock Developer
Apptoza Inc.
Montreal, QC
- Contract
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FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
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FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
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FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oakville, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
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FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
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Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
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FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
Added 1 min ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Burlington, ON
- Full-time
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all…
Added 3 mins ago
CC
Travel Customer Service Agent
Cloud5 Communications
Moncton, NB
- Full-time
Job Details: Level: Entry, Job Location: Moncton Amex Location - Moncton, NB, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Any, Job…
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CC
Travel Customer Service Agent
Cloud5 Communications
Saint John, NB
- Full-time
Job Details: Level: Entry, Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Any, Job…
Added 3 mins ago
SE
Customer Support Representative
SPUDNIK EQUIPMENT COMPANY LLC
Lethbridge, AB
- Other
Job Details: Job Location: Lethbridge - Lethbridge, AB, Salary Range: Undisclosed, Building strong relationships with our customers goes far beyond having the parts they need or reducing…
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SE
Store Manager
SPUDNIK EQUIPMENT COMPANY LLC
Lethbridge, AB
- Other
Job Details: Job Location: Lethbridge - Lethbridge, AB, Salary Range: Undisclosed, Building strong relationships with our customers goes far beyond having the parts they need or reducing…
Added 3 mins ago
Senior Manager, Off Menu
CookUnity
Toronto, ON
If that mission has you hungry in more ways than one, you’ve found the right job posting.

Rogers Communications

Sr Technical Specialist

Toronto, ON, Canada
Montreal, QC, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Sr. Technical Support Specialist

We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of contact, manage service expectations, support SLA commitments, and help drive timely resolution of customer-impacting technical issues within a 24/7 support environment.

You will troubleshoot service issues, maintain accurate ticket details, coordinate escalations, and keep customers and internal teams informed throughout the resolution process. This role offers the opportunity to strengthen your technical expertise while contributing to reliable enterprise solutions and a high-quality customer experience.

What You’ll Do

Technical Issue Management

Troubleshoot complex technical issues related to wireless connectivity, data, voice, IOT Equipment, applications, and network services.

Collaborate with internal teams, vendors, and service partners to resolve customer-impacting incidents.

Prepare clear incident summaries, root cause analysis, resolution actions, and customer-impact details.

Help ensure service level agreements and performance expectations are met.

Identify opportunities to improve service quality, customer experience, and follow-up discipline.

Customer Interaction

Build strong customer relationships and act as an advocate during outages and service-impacting events.

Provide timely outage, maintenance, product, and service-update communications to enterprise customers.

Track vendor and customer escalations to support timely follow-up and resolution.

Prepare and present service reports to customers.

Documentation

Document customer interactions, master tickets, vendor escalations, and network escalations accurately in the ticketing system.

Monitor escalated issues and provide progress updates to management and customers.

Create and maintain internal and external process documentation for the ESA organization.

Product and Technology Knowledge

Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.

Support public and custom APN solutions.

Assess customer impacts related to network releases and change-management activities.

Use network support tools and platforms such as HLR, GGSN, SGSN, and MSC.

What You’ll Bring

Post-secondary education in technology, telecommunications, or a related field.

Five or more years of telecom technical help desk or related support experience.

Working knowledge of wireless technologies, mobile switching, digital transmission systems, Wi-Fi, fixed wireless, and related network platforms.

Strong troubleshooting judgment, especially during critical incidents involving enterprise customers.

Ability to collaborate with technical teams, business stakeholders, vendors, and service partners.

Clear verbal and written communication skills, with the ability to explain technical issues to technical and management audiences.

Ability to work independently, support team priorities, and manage multiple tasks in a fast-paced environment.

Interest in emerging technology, continuous learning, and customer-focused problem solving.

Bilingualism in English and French, and ITIL knowledge are assets.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Rotating Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 341471

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

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More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues related to wireless connectivity, voice, and network services. Manage service level agreements, coordinate escalations, and maintain accurate documentation for all customer-impacting incidents.

Requirements

Requires post-secondary education in technology or telecommunications and at least five years of relevant technical help desk experience. Candidates must possess strong troubleshooting skills and working knowledge of wireless network technologies and platforms.

Skills

Technical Support
Wireless Technologies
Troubleshooting
Incident Management
SLA Management
Network Services
Data Analysis
Telecommunications
ITIL
5G
LTE
Wi-Fi
Root Cause Analysis
Documentation
Escalation Management

Visa sponsorship

Not detected in the job text

Keywords

Wireless
Connectivity
Data
Voice
IOT
Network Services
SLA
Incident Management
Root Cause Analysis
GSM
GPRS
EDGE
UMTS
HSPA+
LTE
5G
Wi-Fi
Fixed Wireless
APN
HLR
GGSN
SGSN
MSC
Telecommunications
ITIL
Technical Support
Enterprise
Customer Experience
Troubleshooting
Documentation

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