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Added 3 mins ago
Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineer (Microsoft Dynamics 365 CRM) position, where the next generations of software applications are…
Added 3 mins ago
Bilingual Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM) position, where the next generations of software applications are…
Added 3 mins ago
FC
Responsable qualité senior / Senior Quality Specialist
Flatiron Construction Corp
QC · Quebec City, QC
- Other
Are you passionate about ensuring excellence and compliance in every detail? As a Quality Specialist, you will play a crucial role in maintaining the highest standards by conducting…
Added 17 mins ago
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Autodesk Inventor Specialist
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Concord, ON
- Full-time
Exposure to SQL, ERP, PLM, or related engineering/business systems considered an asset
Added 17 mins ago
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Application Specialist
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Technical fundamentals - electrical engineering, power systems, instrumentation, controls, or comparable - at a level that supports productive technical conversations from Day 30. Strong…
Added 17 mins ago
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Job ID #31749: Application Support Specialist - EAM - REPOST
City Of Hamilton
Hamilton, ON
- Full-time
Post-secondary education in Computer Science, Information Systems, GIS/Geomatics, Engineering Technology, or related discipline - or equivalent combination of education and progressive…
Added 17 mins ago
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Specialist - Server Support - JWS (35hrs)
Halton District School Board
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- Full-time
The Specialist - Server Support acts as a functional and strategic leader for the HDSB’s server and enterprise infrastructure environment within the Network Operations team. This position…
Added 18 mins ago
Functional Analyst, Student Information Systems
University of Saskatchewan
Saskatoon, SK
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Added 47 mins ago
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Senior Electrical Engineer
Discovery Mining Ltd
Timmins, ON
- $104,000 to $130,000 CAD / year
- Full-time
…the primary duties of this position is to provide electrical engineering support to the production and maintenance groups to ensure production can achieve their committed tonnage for the…
Added 48 mins ago
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Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be…
Added 1 hour ago
Energy Management Specialist
City of Mississauga
Mississauga, ON
Evaluate new technologies and renewable energy projects such as district energy systems, wind power generation, cogeneration, solar water heating, solar lighting, LED lighting, green roofs,…
Added 1 hour ago
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Quality Management System Specialist - Contract
Olympus Corporation
Richmond Hill, ON
- Contract
Bachelor’s degree required in Engineering, Science, Quality, Life Sciences, or related technical discipline.
Added 1 hour ago
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Legal Counsel (Commercial)
Toronto Lawyers Association
Toronto, ON
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Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
Added 1 hour ago
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Process Engineering Specialist
Toromont Cat
Bradford, ON
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Added 1 hour ago
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
Post-secondary education in Engineering, Energy Systems, Business, or a related discipline
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Parts & Sales Support Specialist - Refrigeration & HVAC
CIMCO Refrigeration
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- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
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Can Fill and Seamer Specialist
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Added 1 hour ago
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Head of Product Development- Diffuser Hardware
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…manufacturers and suppliers • Strong understanding of mechanical systems, electrical systems, firmware integration, manufacturing, and product validation • Experience with injection…
Added 1 hour ago
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IT Architecture Specialist
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- Full-time
Define integration patterns for systems and applications operating across hybrid environments, including on-premises and cloud platforms.
Added 1 hour ago
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Automation, Controls & Electronics Technologist /Engineer
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- $94,650 to $132,510 CAD / year
…Technologist, you'll support and improve a diverse range of control systems across a network of manufacturing facilities throughout the United States and…
Added 2 hours ago
Sr. Technical Support Specialist
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Typically, 6 or more years of experience in technical support, software support, systems engineering, implementation, development, or a comparable enterprise technology environment.
Added 2 hours ago
HR
Technical Specialist, Quality Assurance
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- Full-time
and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement,…
Added 2 hours ago
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RAM Specialist, Senior
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- Full-time
The Senior RAM Specialist will also work under the guidance and mentorship of more senior team members to learn and perform RAM Engineering tasks and activities for CBTC systems. He/she…
Added 2 hours ago
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Bid Procurement Project Manager
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Manage and coordinate the interfaces among Bid Management, Engineering and Procurement in accordance with company procedures.
Added 2 hours ago
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Technical Safety Specialist
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The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…

Rogers Communications

Sr Technical Specialist

Toronto, ON, Canada
Montreal, QC, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Sr. Technical Support Specialist

We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of contact, manage service expectations, support SLA commitments, and help drive timely resolution of customer-impacting technical issues within a 24/7 support environment.

You will troubleshoot service issues, maintain accurate ticket details, coordinate escalations, and keep customers and internal teams informed throughout the resolution process. This role offers the opportunity to strengthen your technical expertise while contributing to reliable enterprise solutions and a high-quality customer experience.

What You’ll Do

Technical Issue Management

Troubleshoot complex technical issues related to wireless connectivity, data, voice, IOT Equipment, applications, and network services.

Collaborate with internal teams, vendors, and service partners to resolve customer-impacting incidents.

Prepare clear incident summaries, root cause analysis, resolution actions, and customer-impact details.

Help ensure service level agreements and performance expectations are met.

Identify opportunities to improve service quality, customer experience, and follow-up discipline.

Customer Interaction

Build strong customer relationships and act as an advocate during outages and service-impacting events.

Provide timely outage, maintenance, product, and service-update communications to enterprise customers.

Track vendor and customer escalations to support timely follow-up and resolution.

Prepare and present service reports to customers.

Documentation

Document customer interactions, master tickets, vendor escalations, and network escalations accurately in the ticketing system.

Monitor escalated issues and provide progress updates to management and customers.

Create and maintain internal and external process documentation for the ESA organization.

Product and Technology Knowledge

Apply working knowledge of wireless network technologies, including GSM, GPRS, EDGE, UMTS, HSPA+, LTE, 5G, Wi-Fi, fixed wireless, smartphones, and data devices.

Support public and custom APN solutions.

Assess customer impacts related to network releases and change-management activities.

Use network support tools and platforms such as HLR, GGSN, SGSN, and MSC.

What You’ll Bring

Post-secondary education in technology, telecommunications, or a related field.

Five or more years of telecom technical help desk or related support experience.

Working knowledge of wireless technologies, mobile switching, digital transmission systems, Wi-Fi, fixed wireless, and related network platforms.

Strong troubleshooting judgment, especially during critical incidents involving enterprise customers.

Ability to collaborate with technical teams, business stakeholders, vendors, and service partners.

Clear verbal and written communication skills, with the ability to explain technical issues to technical and management audiences.

Ability to work independently, support team priorities, and manage multiple tasks in a fast-paced environment.

Interest in emerging technology, continuous learning, and customer-focused problem solving.

Bilingualism in English and French, and ITIL knowledge are assets.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Rotating Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Criminal Record and Credit Check Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 341471

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

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More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues related to wireless connectivity, voice, and network services. Manage service level agreements, coordinate escalations, and maintain accurate documentation for all customer-impacting incidents.

Requirements

Requires post-secondary education in technology or telecommunications and at least five years of relevant technical help desk experience. Candidates must possess strong troubleshooting skills and working knowledge of wireless network technologies and platforms.

Skills

Technical Support
Wireless Technologies
Troubleshooting
Incident Management
SLA Management
Network Services
Data Analysis
Telecommunications
ITIL
5G
LTE
Wi-Fi
Root Cause Analysis
Documentation
Escalation Management

Visa sponsorship

Not detected in the job text

Keywords

Wireless
Connectivity
Data
Voice
IOT
Network Services
SLA
Incident Management
Root Cause Analysis
GSM
GPRS
EDGE
UMTS
HSPA+
LTE
5G
Wi-Fi
Fixed Wireless
APN
HLR
GGSN
SGSN
MSC
Telecommunications
ITIL
Technical Support
Enterprise
Customer Experience
Troubleshooting
Documentation

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