Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 1 hour ago
Production Manager
General Dynamics Missions System International
Ottawa, ON
Full-time
Reporting to the Production Program Manager, the Deputy Production Program Manager leads a production team in an assembly/test environment, exhibiting effective leadership and coaching…
Added 1 hour ago
Assistant General Manager
Popeyes Louisiana Kitchen, Inc.
Calgary, AB
$18.5 to $21 CAD / hour
Our Assistant Manager report directly to the Restaurant Manager and are responsible for running a smooth operations while contributing their time towards the goal of the restaurant. You…
Added 2 hours ago
PRINCIPAL PROGRAM MANAGER MEMS DEVELOPMENT & FOUNDRY EXECUTION
TE Connectivity
Bromont, QC
Full-time
Program Manager – MEMS Development, BU Sensors in TE Connectivity Transportation Segment – Canada is responsible for driving planning, execution, and delivery of programs supporting MEMS…
Added 2 hours ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 2 hours ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 3 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 3 hours ago
Senior Manager, Market Data and Analytics (Contract)
Scotiabank
Toronto, ON
…our dynamic risk management team as a Data Engineer Senior…
Added 3 hours ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 3 hours ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
You’ll work closely with engineering, design, data, commercial teams, lenders, and partners to translate customer needs, business opportunities, and product performance signals into clear…
Added 3 hours ago
Branch Operations Manager
Royal Bank of Canada
Newmarket, ON
Full-time
The RBC Dominion Securities Management team located in Newmarket is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in…
Added 3 hours ago
Senior Manager, Corporate Card Vendor Programs
Royal Bank of Canada
Toronto, ON
Full-time
…Analytics, Credit Card Fraud, Credit Card Management, Credit Card Operations, Credit Card Reconciliations, Credit Card Services, Credit Card Systems, Credit Markets, Critical Thinking,…
Added 3 hours ago
Branch Manager (Lake Cowichan Branch)
Island Savings
Lake Cowichan, BC
$90,400 to $115,800 USD / year
Full-time
The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and Tru…
Added 3 hours ago
Estimator - Industrial Cleaning
Vertex Resource Group Ltd.
Sherwood Park, AB
Full-time
…manpower, schedule, and budget. The Estimator will report to the Operations Manager and will work with the project execution team to ensure project deliverables are…
Added 4 hours ago
Apparel Department Manager Part Time Day
No Frills
Brampton, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 4 hours ago
Apparel Department Manager Part Time Day
No Frills
Cobourg, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
Apparel Department Manager Part Time Day
No Frills
Guelph, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
Apparel Department Manager Part Time Day
No Frills
Guelph, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 4 hours ago
Assistant Store Manager - Claire's Brandon Shoppers Mall
Claire's
Brandon, MB
$19 to $21 USD / hour
Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 4 hours ago
Assistant Manager, Operations | Pacific Centre
lululemon
Vancouver, BC
Full-time
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 4 hours ago
Resident Manager (Live-In)
Centurion Associates Inc
Victoria, BC
Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 4 hours ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety…
Added 4 hours ago
Apparel Department Manager Part Time Day
No Frills
London, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

Rogii

Technical Support Lead

Calgary, AB, T2P 2Z2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

About ROGII

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!

But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: Full-time.

Role Overview

We are seeking an innovative Technical Support Manager to lead our support team, optimize global operational workflows, and drive AI-powered efficiency across our product support ecosystem. In this role, you will leverage your background in geoscience and strong people leadership to guide Technical Analysts, deliver specialized client support, and integrate advanced automation and generative AI tools to streamline team operations, ticket workflows, and customer enablement.

Key Responsibilities

Support Operations, AI & Automation Integration

Champion the use of AI tools (including Claude), Python scripts, prompt engineering, and operational automation to streamline internal ticketing, speed up resolution times, and automate routine support workflows.
Oversee weekly support schedules and time-off requests across daytime, evening, and weekend rotations, and actively participate in these support shifts as needed (including occasional evenings and weekend), to maintain continuous coverage and meet contractual SLAs.
Track bi-weekly support workload metrics and ticket volumes, highlighting key trends and critical tickets for team review.
Continually evaluate and optimize global support systems, workflows, and escalation paths to improve operational efficiency.

Geoscience Enablement & Cross-Functional Alignment

Utilize domain expertise in geoscience and subsurface software to effectively communicate technical concepts to oil & gas and geological engineering clients.
Develop and maintain expert-level proficiency in our core software offerings, specifically StarSteer and Solo, acting as a primary subject matter expert for both the team and clients.
Organize regular technical enablement sessions with Product Owners to keep the support team aligned on upcoming product features and geological software functionality.
Partner with Sales Managers and Account Executives to design, customize, and deliver targeted technical training sessions, product demos, and geological workflows for prospective and current clients.

Documentation & Process Management

Standardize, structure, and maintain internal support workflows, SOPs, and operational manuals using Confluence, Trello, and/or Asana.

Team Leadership & Talent Development

Demonstrate strong, empathetic leadership by managing full-cycle recruitment, interviewing, hiring, and onboarding for Technical Analysts.
Conduct structured performance evaluations, including 3-month probation assessments and annual performance reviews, providing clear career growth paths.
Delegate special projects and non-ticket initiatives, including client enablement programs, ROGII University courses, social media content, and Knowledge Base documentation updates.

Qualifications & Skills

Technical & Geoscience Requirements

Geoscience Background: Bachelor’s or Master’s degree in Geology, Geophysics, Geoscience, Earth Sciences, or equivalent industry experience in geological software.
Geoscience Software: Hands-on experience with industry-standard geological and geophysical software platforms (e.g., Geoscout, Accumap. Petrel, GeoGraphix, or similar). Rogii product knowledge is preferred.
AI & Automation Mastery: High proficiency with AI platforms (particularly Claude), prompt engineering, and workflow automation to scale support operations and content generation.

Leadership & Operational Experience

Leadership Skills: Proven track record of leading, mentoring, and developing technical support, client success, or technical ops professionals.
Customer Service Excellence: Background in customer service with a demonstrated ability to resolve technical issues while building strong client relationships.
Operations & SLAs: Solid experience managing multi-tiered support schedules, tracking workload metrics, and consistently meeting client SLAs.
Tools: Hands-on experience with project management tools (Confluence, Trello, Asana) and CRM/ticketing software.
Communication: Exceptional presentation, client-facing, and training skills (webinars, short technical demos, and executive-level client interactions).

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about the role and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.

Please note a background check will be performed on the successful candidate

Apply About employer

More about this job

Responsibilities

The Technical Support Lead will manage the support team, optimize global operational workflows, and drive AI-powered efficiency across the product support ecosystem. They will also act as a subject matter expert for geoscience software while partnering with sales teams to deliver technical training and product demonstrations.

Requirements

Candidates must possess a Bachelor’s or Master’s degree in Geology, Geophysics, or a related field, along with hands-on experience in geological software. Proven leadership experience in technical support or client success roles and proficiency in AI platforms and automation tools are required.

Skills

Technical support
Geoscience
Leadership
AI tools
Python
Prompt engineering
Automation
StarSteer
Solo
Confluence
Trello
Asana
Client enablement
SLA management
Performance management

Benefits

Competitive salary
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Geoscience
Oil & Gas
AI
Automation
Python
Prompt Engineering
StarSteer
Solo
Confluence
Trello
Asana
SLA
Geology
Geophysics
Client Success
Workflow Optimization
Technical Training
CRM
Ticketing Software
Team Leadership
Recruitment
Performance Evaluation
Digital Transformation
Software Solutions

Report this job