Find work in Canada.

325,162 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
SALES LEAD/KEY HOLDER - FULL TIME- CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Victoria, BC
Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 30 mins ago
Service Manager
Manufacturing Job Site
Antigonish, NS
Full-time
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 30 mins ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 30 mins ago
Grocery Department Manager Full Time Night
No Frills
Paradise, NL
Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 30 mins ago
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 30 mins ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 30 mins ago
Service Manager
Manufacturing Job Site
Alberton, PE
Full-time
We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 30 mins ago
Produce - Clerk Produce
Sobeys
Victoria, BC
Full-time
…Clerks play such an important role in the success of our stores. Full training is provided for this…
Added 30 mins ago
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
Graduate Quotations Engineer
targetjobs UK
Bolton, ON
Full-time
The quotation rate for Sales Engineers is reduced
Added 1 hour ago
Branch Manager
Manufacturing Job Site
Summerside, PE
Full-time
We're looking for an experienced and driven Branch Manager to lead our Summerside, PEI team. This is an exciting opportunity to build relationships, support a talented team, and drive the…
Added 1 hour ago
Service Manager
Manufacturing Job Site
Moncton, NB
Full-time
We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 1 hour ago
Parts Counter Sales Representative
Manufacturing Job Site
Moncton, NB
Full-time
We're looking for a motivated and customer focused Parts Counter Sales Representative to join our Moncton, NB location.
Added 1 hour ago
Parts Counter Sales Representative
Manufacturing Job Site
Moncton, NB
Full-time
We're looking for a motivated and customer focused Parts Counter Sales Representative to join our Moncton, NB location.
Added 1 hour ago
Construction Manager
JD Development Group
Markham, ON
Full-time
The Construction Manager is JD's senior leader on site. They turn approved drawings, budgets and schedules into finished homes, delivered safely, on time, on budget and to the quality our…
Added 1 hour ago
Senior Account Manager – Client Growth (Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 1 hour ago
Forklift Operator/Furniture Warehouse, Full time, 7:30am-4pm
Staples Canada
Port Coquitlam, BC
$20.2 to $21 USD / hour
Full-time
Shift Time: Full Time, Mon to Fri, 7:30am - 4:00pm
Added 1 hour ago
store manager - Guelph, ON
Starbucks Coffee Company
Guelph, ON
$62,500 to $82,600 CAD / year
Full-time
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Added 1 hour ago
Forklift Operator/Furniture Warehouse, Full time, 7:30am-4pm
Staples Inc.
Port Coquitlam, BC
Full-time
Shift Time: Full Time, Mon to Fri, 7:30am - 4:00pm
Added 1 hour ago
Regional Sales Manager, Central
Eaton Corporation
Toronto, ON
Full-time
The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $150,000 - $190,000 per…
Added 2 hours ago
Project Manager
Zebrano Concierge
Toronto, ON
Full-time
Full-time salary starts at $64K and regular business hours 8:30-5:30
Added 2 hours ago
Merchandising Execution Associate : Full Time - MARLBOROUGH
The Home Depot Canada
Calgary, AB
Full-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 2 hours ago
Senior Account Manager
Tiller Digital
Calgary, AB
Full-time
SENIOR ACCOUNT MANAGER | Full-time, permanent
Added 2 hours ago
Finance Manager
Clarity Recruitment
ON · Peel, ON
$130,000 to $145,000 CAD / year
Full-time
For a commercial finance manager who wants a customer P&L, a team, and a direct line to the sales leaders making the decisions, this is a well-defined seat inside a stable, profitable…
Added 2 hours ago
Director of Sales & Marketing
Feisty Media
Canada
Full-time
Full-time | Hybrid - Victoria, BC strongly preferred (open to elsewhere in BC or Alberta) | Reports to CEO

Rogii

Technical Support Lead

Calgary, AB, T2P 2Z2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

About ROGII

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!

But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: Full-time.

Role Overview

We are seeking an innovative Technical Support Manager to lead our support team, optimize global operational workflows, and drive AI-powered efficiency across our product support ecosystem. In this role, you will leverage your background in geoscience and strong people leadership to guide Technical Analysts, deliver specialized client support, and integrate advanced automation and generative AI tools to streamline team operations, ticket workflows, and customer enablement.

Key Responsibilities

Support Operations, AI & Automation Integration

Champion the use of AI tools (including Claude), Python scripts, prompt engineering, and operational automation to streamline internal ticketing, speed up resolution times, and automate routine support workflows.
Oversee weekly support schedules and time-off requests across daytime, evening, and weekend rotations, and actively participate in these support shifts as needed (including occasional evenings and weekend), to maintain continuous coverage and meet contractual SLAs.
Track bi-weekly support workload metrics and ticket volumes, highlighting key trends and critical tickets for team review.
Continually evaluate and optimize global support systems, workflows, and escalation paths to improve operational efficiency.

Geoscience Enablement & Cross-Functional Alignment

Utilize domain expertise in geoscience and subsurface software to effectively communicate technical concepts to oil & gas and geological engineering clients.
Develop and maintain expert-level proficiency in our core software offerings, specifically StarSteer and Solo, acting as a primary subject matter expert for both the team and clients.
Organize regular technical enablement sessions with Product Owners to keep the support team aligned on upcoming product features and geological software functionality.
Partner with Sales Managers and Account Executives to design, customize, and deliver targeted technical training sessions, product demos, and geological workflows for prospective and current clients.

Documentation & Process Management

Standardize, structure, and maintain internal support workflows, SOPs, and operational manuals using Confluence, Trello, and/or Asana.

Team Leadership & Talent Development

Demonstrate strong, empathetic leadership by managing full-cycle recruitment, interviewing, hiring, and onboarding for Technical Analysts.
Conduct structured performance evaluations, including 3-month probation assessments and annual performance reviews, providing clear career growth paths.
Delegate special projects and non-ticket initiatives, including client enablement programs, ROGII University courses, social media content, and Knowledge Base documentation updates.

Qualifications & Skills

Technical & Geoscience Requirements

Geoscience Background: Bachelor’s or Master’s degree in Geology, Geophysics, Geoscience, Earth Sciences, or equivalent industry experience in geological software.
Geoscience Software: Hands-on experience with industry-standard geological and geophysical software platforms (e.g., Geoscout, Accumap. Petrel, GeoGraphix, or similar). Rogii product knowledge is preferred.
AI & Automation Mastery: High proficiency with AI platforms (particularly Claude), prompt engineering, and workflow automation to scale support operations and content generation.

Leadership & Operational Experience

Leadership Skills: Proven track record of leading, mentoring, and developing technical support, client success, or technical ops professionals.
Customer Service Excellence: Background in customer service with a demonstrated ability to resolve technical issues while building strong client relationships.
Operations & SLAs: Solid experience managing multi-tiered support schedules, tracking workload metrics, and consistently meeting client SLAs.
Tools: Hands-on experience with project management tools (Confluence, Trello, Asana) and CRM/ticketing software.
Communication: Exceptional presentation, client-facing, and training skills (webinars, short technical demos, and executive-level client interactions).

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about the role and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.

Please note a background check will be performed on the successful candidate

Apply About employer

More about this job

Responsibilities

The Technical Support Lead will manage the support team, optimize global operational workflows, and drive AI-powered efficiency across the product support ecosystem. They will also act as a subject matter expert for geoscience software while partnering with sales teams to deliver technical training and product demonstrations.

Requirements

Candidates must possess a Bachelor’s or Master’s degree in Geology, Geophysics, or a related field, along with hands-on experience in geological software. Proven leadership experience in technical support or client success roles and proficiency in AI platforms and automation tools are required.

Skills

Technical support
Geoscience
Leadership
AI tools
Python
Prompt engineering
Automation
StarSteer
Solo
Confluence
Trello
Asana
Client enablement
SLA management
Performance management

Benefits

Competitive salary
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Geoscience
Oil & Gas
AI
Automation
Python
Prompt Engineering
StarSteer
Solo
Confluence
Trello
Asana
SLA
Geology
Geophysics
Client Success
Workflow Optimization
Technical Training
CRM
Ticketing Software
Team Leadership
Recruitment
Performance Evaluation
Digital Transformation
Software Solutions

Report this job