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Added 39 mins ago
Manager, Data Architecture
Black Diamond Group
Calgary, AB
Full-time
The role will initially operate as the primary internal technical lead for the DataHub. It will work closely with business stakeholders, application owners, analysts, vendors, and…
Added 1 hour ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Remote, Canada
Full-time · Remote
…get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do…
Added 3 hours ago
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $130,000 CAD / year
Full-time
Where required, lead DU training during enablement and generate SOPs and change management materials where needed to close the gap between what was built and how the business will run it
Added 4 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
Senior Product Manager - Developer Productivity
Okta
Toronto, ON
…being rewritten monthly. Okta's Developer Productivity and AI Enablement Engineering teams own building and operating the capabilities that make our engineers fast across the inner and…
Added 5 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
…technical vision, advise customer executives at the CxO level, and lead the delivery of a governed, AI-ready data foundation across a progressive, customer-calibrated maturity journey. You…
Added 5 hours ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
…landscape, Fanshawe has established a dedicated Workday Sustainment Team responsible for optimizing the platform, driving continuous improvement, and enabling data-informed decision-making…
Added 5 hours ago
Director of Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
…through virtual service and advice. The Director of Sales will lead Prospr’s sales and service execution across priority business models, including Small Accounts, Online Direct-to-Client…
Added 5 hours ago
Demand Generation Marketing Manager
Guusto
Canada
Full-time
This is a senior individual contributor role. Our Director of Growth Marketing will lead strategy and our rapidly-growing partner channel. You’ll keep the core engine running and improving,…
Added 5 hours ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
…landscape, Fanshawe has established a dedicated Workday Sustainment Team responsible for optimizing the platform, driving continuous improvement, and enabling data-informed decision-making…
Added 5 hours ago
Sales Operations Manager
Jobber
Remote, Canada
Full-time · Remote
…channel runs. You’ll provide data-driven recommendations, you'll lead the rollout, drive adoption, and be measured on the real improvement you deliver to how our Sales team…
Added 6 hours ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Canada
Full-time
…get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do…
Added 7 hours ago
Senior Analyst, AI Enablement & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Working closely with AI Enablement leads, Data Scientists, Data Engineers, business stakeholders, and technology teams, this role translates business opportunities into measurable AI use…
Added 8 hours ago
Director of Sales, Waterplay (North America & Europe)
MAKR Group
Kelowna, BC
$110,000 to $130,000 CAD / year
Full-time
…partnerships, and aren’t afraid to roll up your sleeves to support your team. You coach with intention, lead with accountability, and create a culture where people are motivated to achieve…
Added 8 hours ago
Manager, Underwriting Enablement - Commercial Lines
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Underwriting Enablement – Commercial Lines is responsible for leading national initiatives that align with enterprise priorities and elevate underwriting operations by bringing…
Added 8 hours ago
Associate Strategic Implementation Manager (24 Months Fixed Term)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…across Canada Risk & Compliance, the successful candidate will lead assigned initiatives, develop recommendations, coordinate implementation, and measure results without direct people…
Added 9 hours ago
Senior Analyst, AI Enablement & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Working closely with AI Enablement leads, Data Scientists, Data Engineers, business stakeholders, and technology teams, this role translates business opportunities into measurable AI use…
Added 10 hours ago
Email Program Manager
CPA Ontario
Toronto, ON
Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 10 hours ago
Growth Marketing Manager (B2B SaaS)
Veem
Remote, Canada
Full-time · Remote
Lead projects and develop team members without relying on formal authority
Added 10 hours ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
…better documentation. You are comfortable sitting with an R&D team talking about FDTD mesh refinement and then walking into a sales call to explain why that matters to someone designing a…
Added 10 hours ago
Director, R&D IT Operational Excellence
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…across R&D IT, communications, employee engagement, and AI enablement initiatives that accelerate technology adoption, strengthen organizational capability, and enhance the employee…
Added 10 hours ago
Infrastructure and Platform Enablement, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
The Infrastructure and Platform Enablement, Lead - reporting to the Leader, Infrastructure and Platform Management. Acting as a Super Delegate, you will translate Product and service demand…
Added 10 hours ago
Front Office Controls & AI Transformation Officer
Societe Generale
Montreal, QC
Full-time
…controls, process optimization, data analytics, automation, and AI enablement. The successful candidate will help translate business needs into practical, scalable, and controlled solutions…
Added 10 hours ago
Solutions Consultant
Procurify
Remote, Canada
Full-time · Remote
We're hiring an experienced Solutions Consultant to be the technical and domain authority on our sales team. This is the person who can walk into a room with a VP of Finance or a…
Added 11 hours ago
Senior Director, Global Partner Marketing
Okta
Toronto, ON
As the Senior Director of Partner Product Marketing and Alliances, you will lead the global strategy and execution for all product marketing functions related to partners and drive joint…

Rogii

Technical Support Lead

Calgary, AB, T2P 2Z2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

About ROGII

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!

But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: Full-time.

Role Overview

We are seeking an innovative Technical Support Manager to lead our support team, optimize global operational workflows, and drive AI-powered efficiency across our product support ecosystem. In this role, you will leverage your background in geoscience and strong people leadership to guide Technical Analysts, deliver specialized client support, and integrate advanced automation and generative AI tools to streamline team operations, ticket workflows, and customer enablement.

Key Responsibilities

Support Operations, AI & Automation Integration

Champion the use of AI tools (including Claude), Python scripts, prompt engineering, and operational automation to streamline internal ticketing, speed up resolution times, and automate routine support workflows.
Oversee weekly support schedules and time-off requests across daytime, evening, and weekend rotations, and actively participate in these support shifts as needed (including occasional evenings and weekend), to maintain continuous coverage and meet contractual SLAs.
Track bi-weekly support workload metrics and ticket volumes, highlighting key trends and critical tickets for team review.
Continually evaluate and optimize global support systems, workflows, and escalation paths to improve operational efficiency.

Geoscience Enablement & Cross-Functional Alignment

Utilize domain expertise in geoscience and subsurface software to effectively communicate technical concepts to oil & gas and geological engineering clients.
Develop and maintain expert-level proficiency in our core software offerings, specifically StarSteer and Solo, acting as a primary subject matter expert for both the team and clients.
Organize regular technical enablement sessions with Product Owners to keep the support team aligned on upcoming product features and geological software functionality.
Partner with Sales Managers and Account Executives to design, customize, and deliver targeted technical training sessions, product demos, and geological workflows for prospective and current clients.

Documentation & Process Management

Standardize, structure, and maintain internal support workflows, SOPs, and operational manuals using Confluence, Trello, and/or Asana.

Team Leadership & Talent Development

Demonstrate strong, empathetic leadership by managing full-cycle recruitment, interviewing, hiring, and onboarding for Technical Analysts.
Conduct structured performance evaluations, including 3-month probation assessments and annual performance reviews, providing clear career growth paths.
Delegate special projects and non-ticket initiatives, including client enablement programs, ROGII University courses, social media content, and Knowledge Base documentation updates.

Qualifications & Skills

Technical & Geoscience Requirements

Geoscience Background: Bachelor’s or Master’s degree in Geology, Geophysics, Geoscience, Earth Sciences, or equivalent industry experience in geological software.
Geoscience Software: Hands-on experience with industry-standard geological and geophysical software platforms (e.g., Geoscout, Accumap. Petrel, GeoGraphix, or similar). Rogii product knowledge is preferred.
AI & Automation Mastery: High proficiency with AI platforms (particularly Claude), prompt engineering, and workflow automation to scale support operations and content generation.

Leadership & Operational Experience

Leadership Skills: Proven track record of leading, mentoring, and developing technical support, client success, or technical ops professionals.
Customer Service Excellence: Background in customer service with a demonstrated ability to resolve technical issues while building strong client relationships.
Operations & SLAs: Solid experience managing multi-tiered support schedules, tracking workload metrics, and consistently meeting client SLAs.
Tools: Hands-on experience with project management tools (Confluence, Trello, Asana) and CRM/ticketing software.
Communication: Exceptional presentation, client-facing, and training skills (webinars, short technical demos, and executive-level client interactions).

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about the role and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.

Please note a background check will be performed on the successful candidate

Apply About employer

More about this job

Responsibilities

The Technical Support Lead will manage the support team, optimize global operational workflows, and drive AI-powered efficiency across the product support ecosystem. They will also act as a subject matter expert for geoscience software while partnering with sales teams to deliver technical training and product demonstrations.

Requirements

Candidates must possess a Bachelor’s or Master’s degree in Geology, Geophysics, or a related field, along with hands-on experience in geological software. Proven leadership experience in technical support or client success roles and proficiency in AI platforms and automation tools are required.

Skills

Technical support
Geoscience
Leadership
AI tools
Python
Prompt engineering
Automation
StarSteer
Solo
Confluence
Trello
Asana
Client enablement
SLA management
Performance management

Benefits

Competitive salary
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Geoscience
Oil & Gas
AI
Automation
Python
Prompt Engineering
StarSteer
Solo
Confluence
Trello
Asana
SLA
Geology
Geophysics
Client Success
Workflow Optimization
Technical Training
CRM
Ticketing Software
Team Leadership
Recruitment
Performance Evaluation
Digital Transformation
Software Solutions

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